“From resort to Chania airport was the worst transfer experience. The coach was so cramped with no legroom and not enough storage for luggage that a very large suitcase was placed in the aisle blocking an escape route in the case of an emergency. Driver almost crashed twice, on one occasion he had to do an emergency stop to prevent a crash into the vehicle in front. The suitcase went flying up the aisle and a bottle was thrown across coach; luckily managing to miss the passengers. I hit my knee very hard on the seat in front of me; not impressed at all. One person screamed and driver did not even ask if we were all ok.”
“Our outward journey was delayed because of the late arrival of the taxi. We eventually reached our destination, but our driver advised he would drop us a short distance from the hotel because of traffic controls in the area. This resulted in us having to drag suitcases over cobbled streets for a few hundred metres.
We were very surprised by the service we received for our return journey. At 05.00 a.m., we were contacted by BA to inform us that our flight that day was cancelled. We were rebooked for a return flight the following day.
I attempted to contact Holiday Taxis and the taxi service in Crete to alert them of the change. However, lines to the companies were not open until 09.00 a.m.. At that time, I tried to contact Holiday Taxis again, but I was transferred to a call centre to leave a message. I then phoned "T4A - Transfers for All - Crete" to advise them of the delayed flight. I asked the receptionist if our booking could be rearranged for the following day. She advised that any change in booking would need to be made through Holiday Taxis, and I must contact them.
Within 10 minutes of my call T4A phoned me back, asking me to confirm that I no longer required its services later that day. I explained again about the problems with air traffic control in the UK. The receptionist thanked me for the information and said the company would cancel the booking and await to hear from Holiday Taxis.
I then made contact with Holiday Taxis. I was told that it would phone T4A to see if a taxi was available for the following day. Following the enquiry, I was told that a service was not available. Also, that as I was cancelling the booking with less than 24 hours notice I would be charged for it.
I explained that T4A had cancelled the booking, as it did not want one of its driver to make a wasted journey. They gave no indication that they would be unable to supply a taxi the following day. I understood they were waiting for a call from Holiday Taxis to rearrange.
Until now, I have used Holiday Taxis many times, particularly when travelling to Italy. I have always been very satisfied with the service I have received. However, this episode has left me extremely disappointed. It seems to me unscrupulous. I am being charged for a cancellation that T4A made, rather than Holiday Taxis, and no attempt was made to provide an alternative service for us on the following day.
Unless this matter can be resolved satisfactorily, I shall be disinclined to use Holiday Taxis in future.”
“We had a very good service with Holiday Taxis and the taxis they use in Tenerife. We had more luggage than was expected but we were only charged an extra 10 Euros for a larger vehicle and they made sure we had a larger vehicle on the return journey so we didn’t have to worry. The driver was also very helpful. A smooth transfer always makes a holiday more enjoyable so thank you Holiday Taxis.”
“It was a good transfer only down side was we had to wait for the remaining one person for just on a hour but driver was very nice offed us water while waited help with suit case in and out of bus”
“I was very impressed with the service from Holiday Taxis on a recent trip to Verona / Lake Garda.
Communication from Holiday Taxis when I initially booked was excellent as was the communication afterwards, advising and confirming pick up times etc. The taxis and drivers in Verona were excellent and very reliable. I will definitely use again.”
“The Airport Pick up from Dalaman to Marmaris in Turkey was excllent on Wednesday 09 September 2026 a beautiful air conditioned black mercedes coach picked us up. I have used Holiday Taxis for 10 years and they have never let us down as a family. Many Thanks Anne”
“Coach arrived on time for transfer home. Driver was fine. Took nearly 2hrs to get to the airport from fuengirola to malaga. Time wasted on alot of pick ups.”
“Value for money. However if time is important our transfer to Sidari took more than 21/2hrs last drop off after a journey covering a lot of the island.
On return journey much improved as only 4 on bus. I guess it’s the luck on the day. But be prepared for a long transfer.”
