“Easy to book and kept informed of the process all the way through . On arrival at palma our driver was waiting , beautiful car and polite professional driver . Return journey again very smooth .. informed of pick up time , again driver very polite and professional . Stress free journeys to and from the airport . Used this firm many times and will do again !”
“La nostra autista è stata molto gentile , era già presente quindi nessuna attesa. La sua guida è stata perfetta . Siamo stati molto bene . Lo consiglio !!”
“Taxi on arrival in Palma took a while to identify the staff member but we rang and they were prompt !! Thank you for return holiday trip. I would recommend no problem. Keep check on your phone as the company update you on everything😊 unlike me.”
“I’ve used this service for the last five years when travelling to Cal d’Or, and I’ve always been very happy with it. On this occasion, I arrived a little after the scheduled pick-up time, but still made it to the airport with plenty of time to spare. The driver was very lovely, helpful and professional. Customer support was also excellent and very responsive. My pick-up location was initially incorrect, but this was resolved promptly and without any hassle. Overall, another great experience, and I would definitely continue to use this service.”
“Sped through customs following the correct arrival time. After waiting half an hour I phoned your office for an update re transfer arrival?
I was told that waiting could take up to an ( hour after the driver arrived/representative ) but no further explanation. It felt the speaker couldn’t get rid of me quick enough. Had to wait a further hour & a half getting stressed before the driver identified himself and apologised for what he’d been told was 10 minutes.
It does say on the voucher that you can wait up to an hour AFTER the driver/representative arrives!!! UNBELIEVABLE
Need to alter this sentence correctly !”
“Transfer from airport to hotel was excellent. Airport customer service very efficient and personable. Very short wait. Very nice car and very comfortable. Driver was exceptional. Very helpful and kind. Pleasant informative conversation and good driving. The postcode provided was a bus stop at the side of the hotel. The driver took us to the entrance without hesitation and said he would inform the office to ensure our pick up was also at the entrance.
Return transfer to airport was disappointing. Received a message from driver that they were at the bus stop. Requested they drive a few extra metres around a corner to the entrance as we had luggage and I am disabled. Twenty minutes later and after several messages and phone calls we spoke for the last time confirming they stay at the bus stop and would have to walk to them. The driver wasn’t there when we arrived. Turned up a couple of minutes later insisting she’d been to collect us from the entrance. The driver’s attitude was unpleasant and unwilling to be helpful. The vehicle was suitable but poor customer service.”
“Attesa dalle 17:15 alle 18:05 nella reception,il prelievo era previsto per le 17,30, abbiamo contattato più volte il fornitore locale ,ai numeri forniti da voi, tramite lo staff dell' hotel Occidental Punta Cana senza nessuna risposta.Alla fine abbiamo dovuto prendere un taxi privato alle 18,10,per non perdere il volo che partiva alle 20,15 per Francoforte.”
