“Driver was waiting at airport and was very professional,helped with luggage and taxi was very clean. Would use Holiday taxis for all my transport requirements.”
“Arrived in New York JFK, communicated through customs with dispatcher as requested. Reached arrivals hall and met dispatcher who told us the driver was no longer available and that we had to make other arrangements for ourselves. This was at 11:50pm as two females (myself and my daughter). We were told to contact HolidayTaxis for a refund. I have done this and have an automated reply telling me that my email will receive a response within 28 days. Meanwhile I am out of pocket for a very expensive taxi fare and have no sight of a refund of the £84 I paid for this nonexistent transfer.
Things go wrong, I understand that but the lack of refund in a very timely manner is incredibly poor!”
“Soepel verlopen vervoer van luchthaven naar hotel vice versa. Op afgesproken plaats en tijd, telefoontje direct na aankomst en WhatsApp bericht. Helemaal goed.”
“The driver from the airport at Enfidha did not help at all to load the suitcases.. Even with a 3 year old child and 4 suitcases.
We were late coming out of the airport as we were waiting for our suitcases, and we're stuck trying to get a SIM card as we needed to be reachable as we emergencies at home. SIM. Card company in the airport were super slow...
The driver was really miserable. Don't care attitude.
Started driving the bus even before we had sat down and the child nearly fell down the stairs. I had to grab the child to save him from a certain nasty injury had he fallen down those stairs. Also my daughter is pregnant, mum was using a walking stick.... He just started driving before we had sat down.
Not good at all. No conversation. No chat. No information about anything.
Hence the loss of a star.
The driver and lady taking us BACK to the airport was VERY good. The driver was helpful, and loaded the suitcases into the bus, the lady assistant was very good. She explained everything about the money, changing it back to pounds as we couldn't take Tunisia money out of the country, where to go when we arrived at the airport, gave us a 10 minute warning that we were soon arriving at the airport etc. She was cheerful, helpful and lovely.
Also not very good not being able to speak to anyone when in Tunisia. The Bot.. Then waiting for a person on text. Only to get an email with no real response.. Only the same thing only on email.. No change.
The price was excellent for this transfer.. the concept is really good for us cash strapped holiday makers. I would recommend using this company... Except for the points I've made already which let things down.
Shola Y.”
“It took nearly 2 hours from the time I boarded the bus until it left the airport. Very disappointing
On the way back from Marhaba Club to the airport I had to be at the pick up point at 8:10 when my flight it’s not until 12:45. Nearly 4 hours wait at the airport. Very disappointing.”
“Need a reminder that other passengers need to remove carry on luggage from seats when transfers are full. Had to argue with another passenger to get then to move their backpack as there were already on the transfer when we got on”
“Service was fantastic. No complaints. Cars were high standard. Drivers were friendly. Return driver Osamah was the best. Helped us with our luggage. Chatted away to us and let us pick some music. He is a great guy. Would use this company again.”
“Third time I've used holdaytaxi very competitive price airport to hotel and back to airport
£22 for two walked to desk 5 mins later on 6 seater bus clean safe and well dressed polite driver pick up on the morning of departure text sent to me for time of pick up
And again modern Mercedes car totally clean and safe and pleasant driver
Well done !!!”
“Had some difficult with getting dropped on arrival as driver didn’t seem to know the residence, otherwise happy with the service, drivers very courteous.”
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