“When we arrived at Tenerife airport we had to wait 20mins to even be seen at the desk. They couldn’t find our booking and in the end told us to go to bay 57. We turned up ant 57 and there was no bus. After 30mins A bus arrived at bay 61 who said they are taking us. So we were sent to the wrong bay. The driver then dropped us at the wrong hotel. And when I asked where our hotel was he pointed to the wrong one. We had to drag our cases to our correct hotel.
On the return transfer, again didn’t pick us up from our hotel. We had to
Drag our cases to a hotel Up the hill. Our hotel to the airport, on the map was 15mins drive (which was why we chose to stay where we did). The journey took an hour and a half.
Not happy at all with this transfer”
“As normal reliable, timely and helpful. Great service!
Phuket airport is very busy and we did have a little bit of trouble finding our name amongst hundreds of travellers but this is not down to the taxi service.”
“Out from airport to Los Cristianos. Unfortunately what we thought we had booked as a shared taxi turned out to be a coach transfer, no real issue with that, although a few days prior we were bombarded with about 6 urgent emails from Holiday Taxis who did apologise, again, no real issue.
However upon arrival at the airport, time as specified and after checking in at the transfer desk we were instructed to go to a numbered bus stop.
It's not unreasonable to accept the next bus may be 30 to 45 minutes between times.
However we waited 1 hour and 25 minutes in the direct sun and heat.
Initially no one was there to meet us but another gentleman had been waiting about 10 minutes.
Eventually a bus did turn up but the driver did not know what time it would be leaving.
By now there were many people, some of elder years who queued in the heat.
The driver said we could sit in the coach but without the air con running it was like being heated in an oven so many of us got off.
Eventually, after arriving at the bus stop 1 hour and 25 minites earlier the bus left.
Unfortunately, despite me showing the driver the hotel drop off we were dropped off at the wrong hotel and had to walk up hill in the searing heat with our bags to our specified drop off point only to see our bus pulling away from it. (driver certainly wasn't overly helpful !!! )
Completely unsatisfactory.
To balance the review, everything on the return went as planned, very efficient, very helpful driver.”
“A very good service, my flight arrived 30 minutes early & my driver was waiting for me. I had the same driver for my return journey he arrived on time. He was very friendly & made me feel very comfortable. Thank you.”
“Transfer from Palma Airport was awful. Taxi office was shut at the airport and no staff. No one answered the taxi company phone. Had to ring the UK to find out where the taxi driver was”
“Same as last year transfer from airport poor. Long wait again this year and then asked to share taxi .
Return transfer good and on time, but won't use again”
“I need to contact about both transfers I didn't get what I asked for which was the larger SUV !
I have pictures of the second pick up being wrong ..also the first lady driver wasnt welcoming”
English
