“DO NOT USE HOLIDAY TAXIS!! Stranded at midnight in Naples Airport after 2 long flights totalling 24 hours. Booked and paid for a private taxi pickup a few months before we arrived. The time was confirmed by the company for 11pm. Our flight arrived at 10.30pm which gave us half an hour yo pick up baggage. We walked into arrival area at 11pm and were told to look for someone holding a sign with my name on it. Checked every single card but none with my name. It's a very small arrivals hall so you can easily see someone holding a card. There was a huge group travelling together that left at about 11.30pm. This left us and a few others, at most 10 people left in the hall by midnight. We asked every single person in that hall if they were waiting for me. All said no. Someone offered to help and soon we had 2 other people going around asking others if they were waiting for me. ALL said no. We also checked outside the arrival hall and no one was there either, just a few taxi drivers talking. We tried to phone the so called emergency numver on our booking receipt. It went to an answering service with a woman soeaking italian saying the office was closed and service hours. Tried other numbers given on the booking receipt and nothing....phone didnt even ring on other numbers.Then a so called taxi driver said he would take us to the hotel, one hour away, for a fixed price. Stranded at midnight exhausted in Naples Airport we said ok. We were whisked down stairs into a dark carpark whereby a car magically appreared(not a taxi) the two men put our bags in the car and we got spooked and said you're not a taxi we don't want to get in. Meanwhile bags are firmly locked in the boot. Frustrated we took the ride. The next day I tried again to call Holiday Taxis, nothing. Got a message in the late morning about 10am with a message from our so called driver stating he was at the airport waiting for us at 12.09, after midnight. We booked for 11pm. We're there, no one to pick us up. We wait until 12, still no one. Definitely no one carrying a car with my name on it. The booking form stated the drivers wait at longest 1 hour. So at midnight we gave up! Now we have a driver who says he was there. Sent a photo he's holding a card with my name on it.
He removed the metadata so the time of photo is unavailable. There is however flights in the background on a board showing the flights, all after midnight. The date obscured. Very disappointing and dishonest. We paid via Paypal so put in a request for refund. Have we gotten a refund NO!. The company hasn't even contacted us with an apology despite numerous emails and calls to them.AVOID AVOID AVOID, SCAM”
“My EasyJet flight on 3rd February was delayed by 3 hours when it arrived in Tenerife and so was expecting that I?d missed the transfer. Not only was the Transfer still available their office was still manned when most of the others were closed. I was dropped off at the prearranged location around 23.00hrs. Brilliant service - I would recommend their professional service and value for money to anyone. Thank you.”
“Its a scam. They take the booking for a luxury car transfer and accept the cash, and then you get an email the day before flying saying its all changed. At the airport you get offered a minibus with everyone else. AVOID.”
“Having used Holiday Taxis before, and previously been impressed, our booking for a recent trip to Athens was very different. On arrival, after being held up by a minor delay & large queues in passport control, we were 50 minutes later than expected. Our driver was no where in sight despite the agreement stating they should wait 60 minutes. After an unhelpful call with the helpline we were told all we could do was get a taxi and put a complaint in. This was at an additional cost of circa ?100 to us. What is the point of providing flight numbers if drivers do not check flight times? Our return journey driver was rude, playing techno music for the whole journey. He tried to take an additional payment from us despite the fact we had pre-paid. He didn?t help with the loading/unloading of our bags or even open the boot! One month later and we still don?t have any response or resolution to our complaint. We will not use Holiday Taxis again!”
“The driver showed up on time both at the airport and in front of our apartment for the return trip to the airport. Both drivers are nice to us and drove safely.”
“O motorista compareceu no hotel 3 horas antes da hora combinada, informou ainda que se o transporte não fosse naquele momento, já não seria feito.
The driver arrived at the hotel 3 hours before the agreed time, and also informed that if the transport was not carried out at that time, it would not be carried out.
Le chauffeur est arrivé à l'hôtel 3 heures avant l'heure convenue et a également informé que si le transport n'était pas effectué à cette heure, il ne serait pas effectué.”
“Easy to book online. Driver waiting on arrival, friendly and helpful. Pick up from hotel on day of departure was on time. Happy with service overall. Giving 4 stars because we initially missed our flight, called them as soon as we could to inform them of this and was still booked as a no-show with no refund/discount.”
“Transfers were on time, and drivers were friendly ! Such good value for money. My only complaint would be the bus was very hot...and the AC was not functioning...and the windows did not open.”
“site kept taking me back to my last booking , instead of letting me proceed with a new booking . the dropdown for the Nh Hotels did not come up either to get the full address in San Pedro De alicantara. the booking procedure is frustrating”
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