“Driver was there before we landed. He was friendly and smiley even at 7:30am! Whilst taking us to our hotel, he pointed out some restaurants & tourist attractions that he recommended and gave us a city tour naming popular/ famous places. Thank you so much!”
“On the outward journey, everything went smoothly from checking in for the transfer bus at the airport. We were directed to the bus, which left about 10 minutes later and delivered us in comfort together with our luggage to the hotel. However, on the return journey, despite our realising the potential for confusion and having phoned to check the precise pick-up location, we were misinformed. We arrived at the point ten minutes early and waited half an hour before phoning and discovering that the bus had gone to the alternative location and left without us. We were then left to our own devices to get ourselves to the airport. After returning to the UK we submitted a complaint and were refunded half ofour payment.”
“The journey back from the airport took far too long, taking 10 stops (mostly in Poniente and Benidorm centre) before we finally arrived at our stop. What happened to the next level service with between 4 and 6 stops that we've booked before ?”
“Both ways our transport was incorrect. The issues were resolved but not what you expect to happen . On the way out the transport was too small and the way back couldn?t fit cases in the mini bus so had to send another”
“Clean comfortable minibuses. Finding the desk was easy, and glad they take you straight to your transfer. Drivers are very helpful, though the two drivers we had spoke very little English, but wasn?t a issue.”
“The service was very good. However, I had a frustrating time trying to get hold of a human being when advised that my flight number was incomplete. It was very frustrating to communicate with the AI powered automatic assistant.”
“Great service as usual ?? Our drivers were both courteous and helpful, and on time! Respectful of goodbyes, and me crying all the way to the airport en route home!! Thankyou x”
English
