Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.65

3.7 Rating 1,228 Reviews

66 %

of reviewers recommend Hillarys

Company Reviews

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3.7

Based on 1,228 reviews


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Mckay

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 29th March 2023

Anonymous

Hillarys 5 star review on 23rd February 2023

Avril Quinn

Hillarys 5 star review on 22nd February 2023

Christine Neumann

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just don’t like the plastic fixture at the top of the blind. Plus the chain is infuriating as the plastic bits that connect one of the chain to another kept snapping off and now the whole chain has come off, great. I wish that we’d got basic roller blinds from fed local Diy shop, they are a lot cheaper and in my opinion more substantial!”

Helpful Report

Posted 2 years ago

“It was unfortunate that Hilarys had supply issues and we had to wait from April until August for our awning to be fitted. However my complaint is about the aftercare service. After a few uses of the awning the mechanism stopped working. I have tried to fix using Utube with no success, so I contacted Hilarys customer service. After several calls to them I have had no contact from the promised fitter- it has been over 2 weeks now. When I I ordered the awning I was informed that the comparative high cost was because of the superb aftercare!!!”

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Posted 2 years ago

“3 Blinds have been up since 2015. One was replaced under warranty. Now all 3 are starting to lift at an angle with one side higher than the other. Contacted Hillarys for advice. Blinds are over 3 years old and they will not give any advice. Won't use them again.”

Hillarys 2 star review on 20th April 2021

Helpful Report

Posted 3 years ago

“Expensive and poor service Still waiting for a correct blind...third time lucky”

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Posted 3 years ago

“Just before lockdown ordered a number of roman blinds for conservatory, but when fitted one of them had centre seam and others had side seams, so replacement ordered. Chased recently to be advised replacement had been put on hold as could not be made with side seams as blind was too wide to allow this. This was despite the fact that two other wider blinds, as well as one identical to the faulty one, had already been made with side seams I wanted. Didn't receive promised call backs and had to constantly chase them. They have offered to replace the other blinds to make them all the same, but I will be left with something I didn't want in the first place. Not good experience.”

Helpful Report

Posted 3 years ago

“I ordered my shutters and blinds in early March, two orders were placed one manufactured in Uk had to be paid in full, the shutters manufactured in China I paid a large deposit. Lockdown happened and naturally there were delays, I have had to constantly contact Hillarys for updates, nil communication from them, received promises they would get back to me,nothing. I finally received a call to say they would fit the shutters on a certain date,when I asked what was happening about the blinds I had paid in full for, he had no idea. I stated I wanted both orders fitted on the same day. I was told he would investigate and call me back that day. I heard nothing, I sent a message a few days later asking what was happening and received a message back to say,yes all blinds and shutters would be fitted on the same day. I am now waiting for a time. Meanwhile I have received an email asking me to give feedback on how well the blinds were fitted etc and to date I have not received them. Very frustrating experience to date.”

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Posted 3 years ago

“Yes Hilary blinds look ok, but fully read your terms and conditions they are indeed guaranteed for 5 years but after year 1 you have to pay a £75 call out fee which apparently is not refunded even if it’s a manufacturers fault”

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Posted 3 years ago

“Two "matching blinds" didn't match so one will have to be replaced, one blind had different ends and didn't hang vertically probably need replacing. One slat was missing from the order. I am waiting to see what happens.”

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Posted 4 years ago

“I called them to enquire about how much the window shutters will cost. The lady on the phone never heard of square meters, and told me the price is up to the advisor who will do the measurements. perhaps they missed some maths lessons, at the end of the day i buy shutterts made of material sold per square metere not an advisor opinion the includes £££ according to your post code!. Most sites have a calculator ...”

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Posted 4 years ago

“The guy doing the quote arrived late and to be honest really needed customer service training. On receipt of the quote it was basically a supply one set of curtains at a price no details of measurement or cost breakdown. I requested a more detailed quotation and they refused. Not very customer focused would not recommend”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.7 based on 1,228 reviews