A tale of two halves. We had roof blinds, perfect fit blinds and roman blinds fitted in our conservatory. The advisor for the roof blinds did not point out that the small, broken, sample blind shown was going to have the same plastic tab on the full sized blind that had to be engaged with a small slide on attachment on the end of a pole whilst looking into a bright sky, 9 foot in the air. We were told that someone would be in touch within 2 days to arrange coming to check her measurements and arrange fitting. It took 3 telephone calls over the next 10 days before this happened. The fitting was fine but the roof blinds are very difficult to operate and we are getting another company to replace them. Singularly unhelpful call from customer service when we expressed our disappointment. On the other hand, Alan who advised and fitted over the perfect fit blinds and Roman blinds was excellent and we are very pleased with them. However, would never use Hillary blinds again, too unpredictable in the service you receive.