As I had already received blind samples from Hillary's the sales visit was very quick and the blind that has been fitted is perfect. The fitting didn't go as smoothly. Even though my husband had told the fitter that the tiles were porcelain he arrived without the right drill bit as it he had broken it earlier in the week. So he couldn't fit the blind and had to come back on another day. Blind fitted but when I looked later at the blind after the fitter had left I noticed it wasn't straight in the window recess. I contacted customer services and they got back to me to say the fitter had ordered a new blind. Nothing wrong with the blind, just needed straightening up. The fitter rang and we discussed him coming out to sort out the blind. We arranged a date for him to come but then he got back to me to ask if head office had made the appointment or had I made it. I told him he had made the appt. He was actually day off that day so we had to rearrange. Blind now straight, problem had been due to one set of screws being loose. There was also an issue with documentation, I received an email with an order attached which was not mine. Fortunately no personal details on the order. Then before the blind had been fitted an email arrived to say that the blind had been fitted, no signature as it stated customer not present. Not true. Looking at other reviews it would appear that experience varies depending on who the salesman/fitter is.