Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,596 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,596 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Save your money don't order from this company. We ordered 2 blackout blinds that are anything but. Made to measure, hardly, fitted like 2 strips just covering the edge of window. Think we could have measured better with a good old tape measure not some implement that does it for them. Save your money folks, because Customer Service is severely lacking. I've never being spoken to so rudely and dictatorial. Standard answer " well they look okay to me" Hilarys always right, Customers always wrong.”

Helpful Report

Posted 2 years ago

“THE MOST UNPROFESSIONAL COMPANY! DON'T ORDER FROM THEM! I had very unprofessional experience with this situation how it was handle, I’m quite disappointing and not very happy with the blinds, and with the order which I THOUGHT WILL COME WITH THE CASE, unfortunately it came without the case telling me that this is what I’ve order! After the worker finish the installing the blinds, I’ve told him straight away that where is the case? He mentioned that this is what I’ve order! I told him to please remove it as was not what we order and is not in our preference! He mentioned to call the customer service and he left, which I found it very UNPROFESSIONAL and he didn’t even listen my complain or not even appologygse. I’ve called the company and I was in touch with one of their manager, explaining the situation, that I’m not happy with the blinds and is not what I’ve order, they told me that this was what I’ve order and they can’t do anything to change it. She didn’t even listen to me, or try to help their customer she just persist that is noting that she can do and I have to order another blind with the case. I've took a picture sending to my partner showing the case and if he likes it! and we have the confirmation. They told me I have to order another blinds with the case! the builder he doesn't even listen to you and neither their manager! so please be very careful!”

Helpful Report

Posted 2 years ago

“Worst company I've ever had to deal with. I've recently had my entire house done with blinds and curtains but the quality of the fitting was absolutely terrible. The length of the curtains vary and when trying to speak to customer services you get absolutely no help at all. If you are considering new blinds or curtains avoid this company like the plague.”

Helpful Report

Posted 2 years ago

“Terrible experience with Hilary’s blinds. We had three no shows and each time we waited in for the allotted timeframe that we’d been given. Each time we call customer service they just give us a new date weeks ahead and so it’s been 6 weeks that we’ve been waiting just to get the blinds measured! Stay away from this company - completely disorganised and no respect for anyone’s time.”

Helpful Report

Posted 2 years ago

“Use a local company that offer some element of customer Service and decency. Having moved into a new house we decided we wanted white wooden shutters in EVERY window in our house. We obtained 3 quotes with one of these being from Hilary’s. Each representative that came round was given a very clear remit for the quote - Every window in the house. All the quotes came back and although Hilary’s were slightly more we decided to go with them as we had used them on a previous property. Although the cost was over £10k we agreed bringing our total spend with Hilary’s to over £13k in the last 3 years. The fitter (Anthony) has fitted our shutters this week and remarked, “looks like we’re missing a shutter for a window”. Upon receiving this news we contacted Beth at Hilary’s who after much back and forth admitted that she had missed it off the quote. However she tried to blame my wife advising that she hadn’t asked for that one to be done. This was a total lie as I was present throughout the consultation and the remit was very clear - EVERY WINDOW IN THE HOUSE. We checked the quotes from the other company’s and they had included the shutter. Trying to resolve this with customer services has been like pulling teeth. Every time you ring up you get a different agent with none of them happy to try and resolve the issue. I suppose this is what happens when the business is owned by private equity money rather than a local family who actually care about common decency, their reputation and the customer. To be fair to the fitter (Anthony) he was spot on and a nice guy but the rest of the company are only interested in your money”

Helpful Report

Posted 2 years ago

“Disgraceful unreliable company.Pay upfront which is wrong. My conservatory blinds still not complete. We're started in September. It's the first time I've used this company but never again .”

Helpful Report

Posted 2 years ago

“Was sold Venetian blinds which have a manufacturing fault. Still waiting for Velcro to be posted to me so that the fitter can return. Hillaries is producing these with magnets which they know do not hold. Its a manufacturing fault which they’ve done nothing about. I was also sold “perfect fit blackout blinds” which are not perfect fit at all letting a window frame of light in from all sides. Cheap looking overpriced product which salesman sold to me that is not fit for purpose. I will never shop with Hillary Blinds again. Also the self-employed fitter they arranged was so booked up it took him two months to come. Appalling.”

Helpful Report

Posted 2 years ago

“Hillarys is rubbish on delivery, Promise was 3 to 4 weeks still waiting and we are now on 10 weeks and still awaiting FITTING. Can recommend Hillarys.”

Helpful Report

Posted 2 years ago

“Worst incompetent Company known to mankind that employ a pack of liers from start to finish. Had measuring done weeks ago (3 times because the first 2 measurings were wrong). We were told 4 weeks until fitting so fine with that at that point. Had to ring up after a month as no communication from them and were told they were ready and would be sent out to fitter for whom apparently had them delivered on the 8th Nov. Had to ring them again to see what was going on as we heard nothing and were asked if we'd had our measuring done??? After explaining that we were waiting for a date we were then told by the fitter that he'd sent them back as they were not correct. 3 days later we rang again and customer services said they'd sent them back to the fitter - we heard nothing again from the fitter so rang customer services again who said the blinds had been delivered to some woman from hillarys that was then going to drop them off that day to the fitter. The fitter then said he had them but was waiting for somebody to give him a hand with fitting them. Never heard anything again so called again to be told that they would contact the fitter (they allegedly did this whilst putting us on hold). We were then told it would be Friday 25th Nov (today) at 3pm. No fitter showed so rang customer services given all of the trash stories we'd been getting. They advised that the fitter had an issue with his tablet and one of the blinds was faulty (AGAIN) and had been sent back. Asked to speak to manager and was told they couldn't guarantee they'd call me back. I advised them that I wanted my blinds delivered direct to my house and forget them fitting it as they are clearly incompetent. This is only a number of calls we've had to make - if I'd listed all of the stories and calls this review would take an hour to write. They've had my money and have my blinds and still can't tell me whats going on. AVOID THESE IDIOTS. No doubt I will have to call them again and again so I'm just going to get in touch with trading standards to help resolve. I have dealt with some idiotic companies over the years but these lot are top of the pops. I would sack the lot of them as they clearly haven't got a clue and are not being managed by anybody competent either. No wonder there's a continuous sale on. I dread to think how the fitting would go hence the reason I won't be letting them in my home. GET MY BLINDS SENT TO MY PROPERTY OR RETURN MY MONEY THAT YOUVE HAD FOR OVER 2 MONTHS.”

Helpful Report

Posted 2 years ago

“I’ve had nothing but issues with this company ever since I ordered my shutters in January- we paid £750 upfront and were told that they’d be fitted in May. When they arrived in May, they were the completely wrong size so they had to be re-ordered. I was informed that they wouldn’t be ready until September- at this point I asked to cancel my order as I wanted my money back, however they refused. They were then due to be fitted on the 10th September, i called them on the 9th to ask what time they’re coming tomorrow, however at this point I was told that they’ve been delayed by an extra 5 weeks, so they couldn’t be fitted until October- no one even bothered to let me know. Due to the issues, I informed Hilary’s that I’m not willing to pay the outstanding balance of £250. I’ve now received a letter stating that if I don’t pay, they’re going to take me to court. I’ve had to wait 10 months for our shutters to be fitted, the customer service has been shocking and I DEFINITELY WOULDN'T RECOMMEND THEM.”

Helpful Report

Posted 2 years ago

“Absolutely abysmal company. Our poor experience started with the design fitter quoting the incorrect lead time for shutters. We let this slip at first, but once our fitting date came and nobody showed up, we had to ring Hillary’s to be told that the shutters wouldn’t be fitted today as the fitter had left the company. I asked to speak to a manager and was told I would be contacted back within 3 days, which came and went and nothing. This happened a further 3 times of me chasing them. We finally got our new fit date which was over 2 months later than the original and were promised a good will gesture for our poor experience. We had to chase multiple times for this and today we finally have been offered a ridiculous £150 good will gesture for a £3900 order. I would never recommend to use Hillary’s. For such a big company we expected much better than the poor service we have experienced. Go elsewhere for blinds and shutters.”

Helpful Report

Posted 2 years ago

“These blinds are said by Hillary’s to be prefect .These are replacements blinds that took 5 months…..as the 1st ones were as bad . These do not resemble the advertised Blinds that they show on television or their website or in magazines. The stitching is shocking but I have been told they are up to Hillary’s standards…….!!!!!!!!!!!”

Hillarys 1 star review on 7th November 2022

Helpful Report

Posted 2 years ago

“Why are the 5 star reviews on here anonymous !!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“6 months on for the most traumatic experience I have had with any company today I had to write a letter of intent. If Hillary’s dose not do the right thing then we will be off to small claims court. Now it is not about the money it’s about the appalling way I have been treated as customer. This company needs to take a long hard look at its self and decide if the direction that they have chosen is correct….which is where they put monetary gain over customer care !!!!!!!!”

Helpful Report

Posted 2 years ago

“Yet again another traumatic day dealing with Hillary's . Please take note if you want quality products and quality fitters do not use this company. They provide you with products, not fit for purpose …. Absolutely appalling customer service ….please please do not use”

Helpful Report

Posted 2 years ago

“After having my sons blinds replaced because they were so bad ( it took 5 months and 47 phone calls and 26 hours of my time ) the replacement ones were as bad and the fitter damaged my sons walls . I have ask for a replacement or a refund as I am by law entitled to .They have offered be £50 ……..I will be taking them to small claims unless they trying to solve the situation. Absolutely appalling customer”

Helpful Report

Posted 2 years ago

“Having been told that my sons replacement blinds ( that took 5 months 47 phone calls and 26hours of my time ) to replace Hillary’s consider to be fine . I on the other hand don’t. They have offered me £50 compensation for the damage the fitter caused to my sons walls . The law of our country is they have to replace the blinds until I am happy or give me a total refund. If they refuse to do either, then we go to small court . Never ever have a come across a company that treat they customers in such an appalling manner . Please for your own mental health do not use this company. My battle continues and I will not give up”

Helpful Report

Posted 2 years ago

“Appalling customer service. Started off great, lovely sales chap, fitter was lovely. Post fit day it all went downhill. Our vertical patio blinds arrived the wrong size on the length so are just dragging along the floor. A manufacturing issue apparently. We had perfect fit blinds installed on some other windows and the following day a double glazed unit had a crack in it. The windows were brand new a month or so beforehand. It looks like a stress fracture where the blinds are fit too close to the glass and do not accommodate for (very normal) thermal expansion. The mind boggles. Hilary's have been a nightmare to contact - I sent the claim form over 3 times over the course of a few weeks before getting a response (all the while having a shattered window that we can not replace without removing/damaging the blinds so these need to be removed/reinstalled). Eventually they got back to us and we have sent a quote over for the replacement double glazed unit. They have come back asking that this is in a non editable format (it is a word doc, it is a small local company) as if the authenticity is in question. The format of a document can be easily changed by anybody with basic PC knowledge (I work for a tech firm) so this being sent in a format other than word would not confirm the authenticity. Hilary's are welcome to contact the company directly to verify this themselves, or indeed arrange a quote and replacement themselves, since the damage is a result of their product. They have also asked for the quote to be VAT registered. The quote does not include VAT (as I said, a small, local company so not VAT registered) so why on earth would they require this. Absolute absurd comments and I have been hung up on after being on hold on 3 separate occasions now. I am fuming at such terrible service from an allegedly reputable company and at the point of considering demanding a full refund since the security and safety of my windows is clearly not guaranteed with their product. I will be escalating my complaint to all of the relevant bodies.”

Helpful Report

Posted 2 years ago

“I have decided that every time i wake up due to stress dealing with this company I will write a review . Please please do not use this company unless you want to suffer with stress and post. Dramatic stress order. Never ever have I come across such shocking customer care . 5 months of dealing with them have made me ill and still the trauma continues”

Helpful Report

Posted 2 years ago

“Very poor service and “made to measure” Venetian blond sis not for correctly. This was never resolved by the fitter, whose solution was to ignore calls and messages and no-show to appointment made to resolve issue.”

Helpful Report

Posted 2 years ago

Hillarys is rated 3.8 based on 1,596 reviews