Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.97

4.0 Rating 2,108 Reviews

74 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE. Unfortunately, this has been a very poor experience from start to finish. At the beginning of December, a representative came out to quote for six blinds, covering only two rooms, yet somehow only five windows were measured. I only discovered this afterwards and was then told I’d have to wait until the fitting day for the missed window to be measured, which was already inconvenient. Today, 12/01/2026, the outstanding blind was due to be installed. No one showed up. I received no phone call, no email, and no explanation. I was left waiting in all day for an appointment that never happened. I have paid nearly £2,000 for this service and have been repeatedly ignored, let down, and inconvenienced, without so much as an apology. The lack of communication and professionalism is unacceptable. I’m still waiting to be told when the blind I’ve already paid for will be fitted, why today’s appointment was missed entirely, and what will be done to compensate for the multiple issues caused. Very disappointing service and not what you’d expect for the price.”

Helpful Report

Posted 8 months ago

Hi Archie, Thank you for your detailed feedback, and I’m really sorry for the ongoing issues and lack of communication you’ve experienced. It’s unacceptable that one of your windows was missed during the initial measurement, and that the fitting for the outstanding blind was missed without any contact or explanation. I understand how frustrating and inconvenient this has been, especially after paying in full and being left without updates or apologies. Regretfully, there was a delay with the manufacture of your outstanding blind, this has now been delivered. I've spoken with your advisor and asked that he contacts you as a matter of urgency. Best wishes Becky

Posted 8 months ago

“I have now had 3 missed appointment from advisors coming to repair my faulty electric blinds. My blinds are stuck closed and now it looks like I’ll have Christmas in the dark. Avoid this company as they’re very unreliable. Terrible service considering I paid over 2k for blinds.”

Helpful Report

Posted 9 months ago

Hi Adam, Thanks for your feedback. I'm so sorry to see that the appointment was not kept again and will be looking into this as a matter or urgency. Best wishes Becks

Posted 9 months ago

“The blinds look great, but oh my goodness, it has not done my blood pressure any good. First, there was a delay in manufacturing which meant we had to reschedule installation a week later. We paid in two installments, half at time of booking and half on installation. Several weeks later I start getting emails chasing for payment as, while they reserved the second payment on my card, they never actually took payment. Trying to have a conversation with Hillarys is particularly difficult since they have no telephone number available, and contacting the "enquiries" email address, the only one they provide, entails a 3 day wait for a response. Once they start threatening to refer you to debt collectors within 3 days, you essentially cannot continue the conversation. I do hope they don't accidentally take the original payment as well, but have no way of knowing since they would not engage with the question.”

Helpful Report

Posted 9 months ago

Hi Ben, Thanks for your honest feedback and I’m glad to hear you’re happy with how the blinds look, though I’m really sorry about the stress the process has caused. Having checked your account I can see that your Account Manager is liaising with our Finance Team and as soon as they have an update will be in touch. Best wishes Becks

Posted 9 months ago

“Very disappointing service and lack of transparency. I paid well in advance for blinds to be installed, only to be told much later that the fabric I selected is out of stock. Despite taking full payment, the company has failed to deliver the product or provide a clear timeline for when it will be available. The communication has been vague, with no firm dates or assurances, and I’ve had to chase for updates rather than being proactively informed. Accepting payment without confirming stock availability is unacceptable, and leaves customers in a difficult position. While I have been offered the option to reselect fabric or wait indefinitely, neither is satisfactory given the circumstances. I expect either a clear resolution with confirmed timelines or a refund. Overall, this experience has been frustrating and has undermined my confidence in the company’s reliability and customer service.”

Helpful Report

Posted 10 months ago

Hi Nishikant, We’re truly sorry for the lack of transparency and the delays you’ve experienced with your blinds. Whilst an out of stock is something we cannot control we certainly need to ensure we are providing clear and concise updates to our customers regarding these matters. I note that your refund has now been completed and wish to thank you for allowing us the opportunity to provide an order to you. Best wishes Charlie Kind regards, Team Hillarys

Posted 9 months ago

“I had 2 roller blinds fitted in August. Within a few weeks they become discoloured & had a severe bend. 9th October Hillary’s agreed the blinds needed to be replaced free of charge. Over 6 weeks later I am still awaiting these. I have been lied to about dates (twice told the blinds were with the fitter when they hadn’t been made), lied to about for dates (supposedly fitter told customer service he’d booked in a date with me despite never having spoken to me), not replying to emails, not ringing me when they say they & a refusal to apologise or explain the delays. Terrible company & I wish if never used them. They don’t care about customers and after sales.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for sharing your experience, and I’m very sorry for the ongoing delays and poor communication you’ve faced. We apologise for the lack of communication, for not responding to your emails, and for not providing a clear explanation or apology regarding these delays. Having checked your account, we can see that your complaint was passed over to our escalation team and a mutual agreement has been met. Best wishes Becky

Posted 8 months ago

“I was excited to get some black-out blinds for my bright flat. I wasn’t sure they would give the level of black-out needed, but the salesman demonstrated in my hallway, and assured me of an impressive result. The result delivered is nowhere near what was promised. And Hillary’s are refusing to discuss my missed expectations as ‘it’s not a manufacturing fault’. Also one of my two blinds developed a fault after a couple of weeks - still awaiting the replacement. I chose Hillary’s as, with a significant sum involved, you want to choose a brand with a good reputation.”

Helpful Report

Posted 10 months ago

Hi Martin, Thanks for your feedback. Hillarys offers a range of blackout blinds, which are designed to significantly reduce the amount of light entering a room. However, please note that while blackout roller blinds use blackout fabric, some light may still enter around the edges of the blind due to the way roller blinds are fitted. This means they do not provide a complete blackout solution. In relation to your replacement blind - your installer should be in touch with you shortly. Best wishes Becks

Posted 10 months ago

“I suspect most of these reviews are fake. This company is basically a bunch of call centres and freelancers. We tried to get a blind and they took the money then did not get in touch. We tried to get some help and were put through to series of un professional call centre teams. They appear to have no managers or any real sense of customer care. I would avoid them like the plague”

Helpful Report

Posted 11 months ago

Hi John, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to feel unheard. We pride ourselves on customer service and we regret that we fell short in this instance. Your feedback is invaluable, and we would like the opportunity to resolve this matter for you. Please reach out to us directly on 0800 9166500 (Mon-Fri 9am/5pm), and we will do our best to assist you promptly. Warm regards, Yasmin

Posted 10 months ago

“£5K spent, blinds not fit for purpose! We spent over £5,000 with Hillarys, who fitted expensive Roman electronic blinds, and other blinds in our new build 4 bed house exactly 2 years and 2 months ago. Just recently we realized that all of our southern facing (sunny location) roman blinds are literally falling apart. The Roman Blind tape appears to have been glued on and not stitched, and most of the tape is completely pulling away from the fabric. These are blinds that have been used no more than twice per week, very well looked after and only charged twice in 2 years! We contacted Hilarys immediately upon noticing this issue, and we were told that we will need to pay for new blinds. They say they are out of warranty by just 2 months. But it's very fair to assume that if we have spent £5,000+ on blinds that they should last longer than 2 years - that is very reasonable to believe. I think anyone with any common sense would expect something they paid £5,000 for to last longer than 24 months under normal / light use. These blinds are in no way fit for purpose and we'll be taking action to get this rectified, and we will be making as much noise as possible over social media and as many channels as possible until Hillarys take this seriously and offer a solution. For reference, Blinds were fitted in July 2023, at DE13 9GN. Adding this for proof of this being a real review.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for sharing your experience with us, and we are truly sorry to hear about the issues you've encountered with your Roman blinds. We understand your frustration, especially after your significant investment. Your account is currently being reviewed and we will ensure an update is provided to you within 48 hours. We value your feedback and thank you for your patience whilst we look into this matter. Warm regards, Charlie

Posted 1 year ago

“Do not buy from Hillary blinds, I clearly said I wanted 2 matching blinds, came one with white flowers and one pure black?, said breakdown in communication as the material is same, ?, also fitted with 1 black bracket and 1 white bracket and said will pop in couple of weeks with a black one ?, I have had damage as well but they said it was not them. Do not get this company”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for sharing your feedback and explaining your concerns. We are sorry to hear that your experience did not meet your expectations. We have carefully reviewed your case and the information provided. While we acknowledge your concerns regarding the blinds and the fitting, we must respectfully confirm that we do not accept liability for the damage you have mentioned. I have asked that a member of our customer care team contact you to ensure a return date has been agreed so we can resolve the matter of the brackets. Warm wishes Charlie

Posted 1 year ago

“I cannot believe how terrible Hillary’s Blinds has been. It has been 9 months since they installed my blinds, and the entire process has been a nightmare. They’ve made multiple mistakes, and to this day, they still haven’t delivered the end cord, leaving my blinds incomplete. I’ve sent countless emails, and they ignore all communication. I paid £1,500 for what should have been a professional service, but instead I’ve been met with incompetence, delays, and complete disregard for customers. Avoid this company at all costs.”

Helpful Report

Posted 1 year ago

Hi Naya, Please accept our apologies for the delay in providing the component to you. Having reviewed your account I note that we have contacted the relevant team and asked that this be ordered and sent out urgently to you. We have asked that one of our team provide an update to you on this order also. Thank you for allowing us the time and opportunity to resolve this matter. Warm regards Charlie

Posted 1 year ago

“COWBOYS!!! Fitted blinds in May by Robert who only cared about his commission!! Paid thousands for 3 bedrooms, on the day of fitting one arrived broke. Was told the part was ordered and they would come back and finish fitting. Still nothing and going round and round in circles with customer service. Products paid for in full now Taking legal action! Avoid. Avoid. Avoid. Cowboys!!!”

Helpful Report

Posted 1 year ago

Hi there, I'm truly sorry to hear about your experience. This is not the level of service we aim to provide, and I apologize for the inconvenience and frustration you've faced. We take your feedback seriously and are committed to resolving this issue, please private message us with your full address. Warm Regards Becky

Posted 1 year ago

“OUTSTANDING PERFORMANCE IN ASSET RECOVERY”

Helpful Report

Posted 1 year ago

“Avoid at all cost!!! Awful Company. Adviser ordered the completely the wrong blinds - even though we were sat with them and they had the chosen samples! They *didn't* run through the order with us before asking us to sign and pay. Blinds turned up 3 weeks later and were fitted. After the first blind was fitted we said they were wrong. The fitter just carried on installing all 5 blinds. 3 blinds upstairs are all unfinished because they didn't have the correct parts! We were just told by the fitter to speak to customer services - who just told us they were they blinds that were ordered and there was nothing that could be done about it. Avoid at all cost!!!”

Helpful Report

Posted 1 year ago

Hi K, Thank you for sharing your experience. I’m truly sorry to hear about the issues you've faced with your blinds order. It’s clear we’ve fallen short of your expectations, and I can understand how frustrating this must be for you. We appreciate your feedback, as it helps us to improve our service moving forward. I note you have spoken with our customer care team and advised you will be providing a written report to us. Once this has been received we will fully review this matter and respond. Warm wishes, Charlie

Posted 1 year ago

“I had my blinds installed with a 2-year warranty. As soon as the warranty expired, I contacted the company about a repair (and I was even happy to pay for it). Instead of offering any kind of support, they told me: “We are not going to fix it, go find a handyman to sort it out yourself.” This response shows a complete lack of customer care or accountability. I regret ever using this company and will never go back. Avoid them by all means.”

Helpful Report

Posted 1 year ago

Hi Ahmed, Thanks for taking the time to share your experience with us. At Hillarys, we offer a 2 year warranty for any manufacturing or workmanships faults and then from years 2-3 we are able to offer a repair service (depending on the repair required) for a charge. We understand that the outcome is disappointing and are deeply sorry that we're unable to offer a repair at this time. Regards Becky

Posted 1 year ago

“Very bad quality, of my roman blind. Everyone who looks at ithorrified ritafied”

Helpful Report

Posted 1 year ago

Hi R, Thank you for taking the time to share your thoughts. We're truly sorry to hear that you're not satisfied with the quality of your roman blind. It’s disappointing to know it hasn't met your expectations, and I understand how that must feel when it doesn’t look right in your space. If you would like to discuss this further, please don’t hesitate to contact our Customer Care team on 0800 916 6500 (Monday to Friday, 9am–5pm). Additionally, it would be helpful if you could send any relevant photos to enquiries@hillarys.co.uk so our team can review the matter in more detail. We look forward to hearing from you Warm wishes, Yasmin

Posted 1 year ago

“Paid upfront for a pair of fitted curtains,made from measurements provided by Hilarys advisor.However the curtains did not fit the preinstalled tracks. either his measurements were incorrect, or he should have insisted that a good fit was not possible using the old track and a new track must be fitted. He just took the order and accepted the payment. What he should have done was to refuse the order and been truthful and honest.Customer Service was of no use , just didnt want to know. I have now ordered a new set of curtains from a reutable company, they were the company I had used previously at a price that is more than 50% cheaper. I would just like to point out that dealing with Hillarys you will definately be very dissapointed as customer service and satifaction is not one of their strong points "Beware"”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the disappointment you’ve felt. To clarify, the track in question was not supplied by Hillarys. Our advisor fitted the curtains to the existing rail as requested. Where a track is old or may not provide the best fit, our advisors do normally recommend a replacement. Your comments have been passed on for review so we can ensure this is addressed with our teams. We truly regret that you were left dissatisfied and will use your feedback to help improve both our service and communication. Emily

Posted 1 year ago

“Appalling service from the first fitting day right throug to the fitting of the final blind 8 MONTHS LATER! None of the curtains that were delivered fit at all- most were too short to reach the floor (or anywhere near it.) The fitter got violent and started throwing things around my home when I asked him to leave. Since that point I have received nothing other than excuse after excuse about why the curtains could not be replaced. The call centre team seem ok but everytime they have to refer to an un-named manager all progress grinds to a halt again. A really awful experience.”

Helpful Report

Posted 1 year ago

“If I could give less stars I would. We spent £7,000 on shutters through Hillarys (formerly Thomas Sanderson) and the job is still not finished. The fitter came on 4th June, left without completing the work, and promised to return the next day with missing blinds and finish the trim work. He never did. The shutters by the French doors were left with gaps, exposed screw holes and no trim. Replacement blinds eventually turned up weeks later, but the person they sent to fit them wasn’t qualified to finish the shutters. Since then we’ve been chasing Hillarys endlessly. Fourteen times in total. We have not had a single call back. Every promise of an “escalation” has gone nowhere. They even asked for photos of the unfinished work, which we sent, only to be told the pictures “show nothing left to do”. That is simply untrue. The work is visibly incomplete and the original fitter himself admitted he needed to come back. We have completely lost confidence that Hillarys will ever finish the job. The service has been dreadful from start to finish: no communication, no accountability, no workmanship you can rely on. A company that takes your money (I paid half in January and the other half in May) and then leaves you with half a job. Avoid them.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you for your review, we are sorry to hear about your experience. Looking into the account, I can see we are in the process of arranging a second opinion in home visit. Once we have the advisors report we will certainly be in touch to discuss further. Emily

Posted 1 year ago

“Cancelled order took 3 days return email then offered to reduce the price if kept the order I said needed cancel and get refund I emailed within seconds to receiving theirs no reply back as yet hope this is not a sign they are going to drag this out !”

Helpful Report

Posted 1 year ago

Hi, Thank you for reaching out and expressing your concerns. I sincerely apologise for the difficulties you've faced with your order cancellation and the lack of timely responses from us. This is certainly not the experience we want for our customers. Upon reviewing the account I can see that we are processing your cancellation request and refund. Warm regards, Laura

Posted 1 year ago

“THE INSTALLER NEVER ARRIVED ON THE DAY AND TIME AGREED THEN WAS TOLD A NOTHER WOULD NOT BE AVIBALE FOR 15 DAYS THE CUTSOMER SERVICE IS NONE EXISTANT - THE TEAM LEADERS ARE NOT WORRIED ABOUT CUTSOMERS FEELINGS THEY JUST READ THEIR ANSWERS FROM A SCRIPT WHICH IS NEITHER HELPFUL OR KIND DO NOT BUY FROM HIOLLARYS THEY NEVER GIVE A REFUND AND THEY BLAME EVERYTHING ON THE CUTSOMER NO MANAGERS EVER AVAILABLE TO CHAT AND RECIFY SITIUATIONS IN A TIMELY MANNER AND THE AREA MANAGER IS NOT EVER CONTACTABLE - DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to voice your concerns. I’m truly sorry to hear about your experience with the installation and our customer service. This is not the level of care we strive to provide, and I completely understand your frustration. After reviewing your account, we can confirm that your installation did not proceed as planned due to unforeseen circumstances. We acknowledge that you should have been informed of this sooner, and we regret that you were not advised prior to contacting our customer service team. As a result of the situation, your installation was reassigned to another advisor in your area, and the goods were redirected to them. We understand that the installation is now booked, and we sincerely apologise for the inconvenience and the lack of communication at the outset. Our team will follow up to ensure the installation is completed to your satisfaction. We appreciate your patience and understanding as we work to rectify the situation. Warm regards, Laura

Posted 1 year ago

Hillarys is rated 4.0 based on 2,108 reviews