Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,596 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,596 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service , booked an appointment 2 weeks in advance, booked the day off work , had 2 text messages confirming appointment for it to be cancelled 1 hour before on the day .”

Helpful Report

Posted 1 year ago

“Incredibly disappointed. Expected sooo much more when you order expensive (£674) made to measure roman blinds. The quality of the blinds was shocking- they were stained, had threads hanging off of them and lacked interlining (so light comes through the blind itself at the seams). They were made to measure, but measurements must have been wrong as 2 did not even reach the window seal and light streams in from the sides and the bottom. Installation was not much better as 2 were crooked (not sure if due to installation or how badly they were made.) And the pull cord that goes through the safety latch they was drilled into the wall is so tight, you struggle to close and open the blind. I called Hillarys and was asked to email photos and my complaint. It took them over a week to respond. After chasing, finally spoke to someone who offered a full refund or 25% off if I keep them. Its very difficult as its a sub-par product not even worth £505 (total- 25%), but this whole process has taken sooo long and Im in a difficult position as I need window coverings. Regardless, the holes will need to be filled and the window areas will need to be re-painted and I have now have no window coverings and need to start the process all over. Customer service is minimal, nothing has been said about the terrible product they have made and installed, and they do not give the impression of caring about customer satisfaction . Would NEVER recommend and would give no stars if possible.”

Helpful Report

Posted 1 year ago

“Beginning November 2023, ordered over £2000 worth of curtains and blinds with elderly couple. Agent wrote down the wrong colour blinds for 2 windows (Indigo recorded bur Lavender requested). When colour samples arrived at the couple, we informed the agent that the colour was wrong, wanted lavender.Agent informed us that she would amend the colour on the order from Indigo to the requested colour Lavender. However blinds were delivered end November / beginning December in colour Indigo (not ordered). Informed agent on receipt of these blinds that they were incorrect and we received the information that she would amend this error and new blinds would be made in the correct colour (Lavender) for delivery in January 2024. (I confirmed this via text msge with the agent, so at least I have something in writing) I have made numerous phone calls to agent, who has passed this on to an account manager. I have made 10 phone calls chasing this up, sent email with copy of text messages but NOBODY is contacting me to sort this. All I get told that they are awaiting authorisation. No solution and very poor customer service. I have made note of each phone call, time and dates end lengths of these calls and received the same information. The account manager who needs to authorise this is always on the other line ( I have a name and she is not speaking to me or calling me back or replying to the email). Been lied to by agent, amendment to correct colour was never done correct colour blinds were never ordered, no return call sever received. No reply to customer service email either. Extremely poor service. Still waiting for correct colour blinds.”

Helpful Report

Posted 1 year ago

“I Placed an order for roller blinds two months ago. The agent said it would take up to two weeks. Heard nothing. After 4 weeks I contacted the agent (Duncan) who did the initial measuring, Duncan said that he was surprised, but will follow up the order and reply to me the following day. Nothing! Tried to contact the agent the following week but all I had was a voicemail. Again nothing! Time passed. Nothing, apart from emails regarding spring offers. After two months and 3 phone calls later managed to speak to a junior manager at Colwick named Bailey, after several "fully appreciations of my situation". The best he could do was to arrange a second agent to do another measuring visit and start afresh! as Duncan was now on leave. In conclusion evidence of payment had been received. My order was lost or had evaporated like breath in the air. Had I not contacted the company, there would still have been NO COMMUNICATION from Hillarys or their agents whatsoever. A full refund has been offered. I hope this helps anyone reading this to make an informed choice before placing an order with Hillarys.”

Helpful Report

Posted 1 year ago

“in 10 characters??!!!!”

Helpful Report

Posted 1 year ago

“At a great expense I have purchased electric blinds for bifold doors. They look fantastic. They were more expensive than other companies but I had confidence in purchasing from a large company. Unfortunately the charger for the blinds broke on second use (and within 6 months of purchasing the blinds). The only choice I was given was to purchase a new charger which I don’t believe to be consumer rights law. Given there’s no proof they weren’t faulty on receipt (given it broke within first 6 months). The blinds are useless without a charger. So I paid for the replacement, but I’m yet to receive the charger. I was advised of a 3-5 day lead time. After 7 days I chased and was advised that they had only got the part in that day. Since then I’ve had no further response to emails within the “3 working day” response time they quote. I have blinds stuck open affecting privacy. And blinds stuck closed meaning I can’t access my garden. And frankly £1000’s of pounds of unusable blinds with no reliable comms. Terrible service and incredibly frustrated.”

Helpful Report

Posted 1 year ago

“Great beginning customer service. First pair fitted were terrible. Too big at the top, threads hanging like pulls. Fitter agreed with issues, curtains remade, same issues. We were offered £200 compensation.... 20%... Stuck out and eventually was given a better amount. As we were sick of this going on for 6 months we agreed. Left with substandard curtains and are very disappointed. Do not use”

Helpful Report

Posted 1 year ago

“Sadly what started out to be a good experience has unfortunately turned into a nightmare. I had Hillarys to do my entire 4 bedroom brand new house. The fitter arrived on the 15th December 2023 with everything and got straight to work. When it came to fitting the last curtains in the dining area the wrong tracks had been sent. The fitter said that he could temporarily put up some track so that the curtains could hang but we couldn't close them, we agreed that would be ok until the new tracks arrived. The fitter spoke with Hillarys who reordered the 2 tracks. We were advised that the tracks would be fitted after Christmas. Fast forward to today we are still waiting for the correct tracks, allegedly the tracks either don't turn up they arrived wrong or damaged. We have paid Hillarys over £4000 in November 2023 and still waiting for the job to be finished. My kitchen patio doors/windows look awful with the makeshift track, that is in 4 pieces, everyone remarks on it, it's embarrassing really let's my new home down. I am tired of messaging the fitter and calling and emailing Hillarys, nobody calls me back, one girl called over a week ago at the fitters request as he has had enough aswell and quite frankly she was very rude and abrupt. I am really upset and I have just been again that the tracks were not on the fitters delivery today. I don't understand why it is so difficult to get 2 x 3.5 uncorded tracks. 15th March 2024 This response to my review is the quickest I have ever received, to be honest I haven't received many responses. It's sad that it has taken this to wake someone up. All I want is my dining area curtains finished. Date of experience: 15 December 2023”

Helpful Report

Posted 1 year ago

“Horrific experience the shutter fell off after ten days the sitter told to i was a little man”

Helpful Report

Posted 1 year ago

“AVOID!!! Zero customer service, expect to chase chase chase!! As my previous ‘anonymous’ review. Here’s a timeline still no shutters!! November 23rd -ordered shutters for 27th Feb fitting date (booked day off work) 26th Feb - I thought I should ring to confirm shutters are still to be fitted tomorrow (27th) answer NO sorry but they aren’t due to be delivered until 28th. Why nobody had the courtesy to let me know is extremely poor. Couldn’t cancel holiday as shift covered. Later that day fitter rings to say they are due to be delivered 6th March AM and he will fit them 3pm onwards on that day. So I swapped shifts to ensure I’d be in. But at 14:30 he rang to say they hadn’t arrived and are now due on the 13th (yesterday) we made no plans for fitting, you know just in case!! To my non shock, I heard nothing at all, I thought I better ring customer services again seeing as they have clearly lost my number. Today I have been told my shutters are on a container that is now due in on the 25th of March. I have now been given 5 different dates all in all by 4 different people. To say that Hilary’s are liars and incompetent would be understating it. AVOID!! bare in mind I haven’t even got the blinds yet. GO TO DUNELM, fantastic blinds and fantastic customer service, oh and great value. HILARYS, my biggest school boy error to date!!!”

Helpful Report

Posted 1 year ago

“I was having a new conservatory built and wanted someone to come and provide a quote and advise on what preparation was needed… Hilary’s refused, saying they needed to see the finished room. When conservatory was built, helpful lady came out to see me and advised that I would need both an electrical socket and wooden batons on the inside of a boxed in part of the conservatory… helpful as it had just been plastered! Anyway, managed to get them access into the boxes area and even managed to get them a socket installed in the required area. Surveyor/fitter turns up for first visit to measure up. Can’t say I was impressed with what he was telling me about how the blinds would be fitted, but carried on and paid the 50% deposit (via credit card). Fitting arranged and despite my earlier first impressions, the fitted blinds look really good. PROBLEM - I am having electric blinds fitted and the transformer/control box they supplied was faulty. Fitter said he would get another one ordered and come back. That was 2 weeks ago! I have tried to call the fitter (once) and text him (once) during this period, but he has “blocked” number. I know this to be the case, as I borrowed a phone and he answered it literally 2 seconds after my call went straight to answer machine. I have now spoken directly to customer services, who were surprisingly empathetic and helpful, but all I can get from them is that I need to bare with them and they will get sorted. I have just spent £60k on a conservatory and it’s currently got wires dangling from the roof and I can’t decorate it, until they have done. Come on Hilary’s, I expected better! PS: During the fitting, the fitter broke a glass ornament, which cost £60 to replace. This is going to be deducted from the final balance when I pay it!”

Helpful Report

Posted 1 year ago

“AVOID They mis lead customers over delivery times and fitting. Ordered shutters in December and said they would be fitted in February. Then say they won’t come until April. All they want is money and no customer care at all. Others I know have said they are of poor quality and the people who fit them are not skilled and do it all wrong. Just avoid and go somewhere else”

Helpful Report

Posted 1 year ago

“Paid for blinds in all rooms in my house, fitted fine with the exemption of those above my bay windows. Fitted with wrong wall plugs so were falling out of the wall upon first try, second time fitted out of line so they didn't function. This meant blinds needed to be refitted, and repairs needed on the wall plugs left behind from original attempts. Each time I called Hillary's I was told I would hear back in 48 hours, I never did and chased this each time. Blinds have now been fitted correctly by a fitter much better than the first but I've been left with damage that I will now resolve as Hillary's despite promising they would fix this have asked me to seek someone else to do this. Customer journey has been full of false promises, and protocol that is only met when it is convenient for Hillary's to say 'no'. Outside of this I don't receive communications, updates, or timely repairs for my order. Although we are happy with the finished product, the brain space and time this has taken makes me regret utilising Hillary's and the poor quality of customer service means I will not use them again.”

Helpful Report

Posted 1 year ago

“Ordered shutters in November with a fitting date of tomorrow 27/02/2024. As I’d not heard anything I thought I should call as I’d booked tomorrow as annual leave. Only to be told there is a delay and someone should have contacted me. It was clear that nobody had had the decency to contact me. Absolutely furious. I Should have gone to Dunelm who have fitted previously with no issues. I also wish I’d read previous reviews on how poor customer service is.”

Helpful Report

Posted 1 year ago

“Ordered some blinds from Hillarys after a home visit from a salesman. 3 weeks later (and 2 days before they were due to be installed) I'm told that they don't make them anymore and would I be happy with a different type and colour that I can't see beforehand. Asked for a refund, had to deal with their call centre who tell me that I have to wait 7 days for a refund because it has to be approved by multiple layers of management. They stated on the phone and on their chat that they don't have a complaints process, you can only deal with the call centre. Wasted so much time with this company, would never deal with them again”

Helpful Report

Posted 1 year ago

“Booked an appointment and received numerous texts and emails in the lead up to said appointment reminding me of the time of the appointment. The 3 hour time slot came and went, I had no visit and no communication. I called the main number and spoke with an advisor who said the salesperson was probably running late and he would put me on hold whilst he contacted him. A couple of minutes later he was back on the line saying that he had left a message for the sales person to contact me. That was a week ago and I have heard nothing at all from anyone at this company. A very unprofessional set up, wouldn’t consider dealing with them at all now.”

Helpful Report

Posted 1 year ago

“My wife and I (Customer 10950852) chose Hillarys Blinds because of their positive reviews, the customer service and warranties advertised on their website and promotional material, and their offering a ‘one-stop’ shop including measuring, manufacturing and installing the blinds. For all of the above, we were prepared to pay more than other providers and ordered six real bamboo blinds for our house. The start was excellent. An advisor came to our house at the arranged time, took some measurements and gave us a quote. We agreed to go with that quote and a second advisor (Riki) came to our house to take more detailed measurements and to set a date for the installation. We paid the balance. And it was here that things went pear shaped. On the agreed date of installation, Riki phoned in the morning to confirm the meeting and my wife and I ensured we were home that day. However, the timeframe for the appointment came and went and nobody showed up. Later that evening, at 18:44 I received a message from Riki simply saying that another job had overrun. It took some time and effort (and several calls to Hillarys customer service) to find another date for the installation, but eventually the advisor came to our house and installed the blinds. They looked nice. However, after about one week, one of the blinds began to jam when we pulled the chord. We thought this should not be a problem given that Hillarys offers a 1-year warranty on their products. So we called Hillarys customer service on 0800 916 1094 to report this. In fairness, customer service agents were helpful. They told us that they will contact an advisor who will contact us within the next 48hours to check out the issue. But 48hrs came and went and we did not hear anything. We phoned and emailed Hillarys customer service again, and we were told the same thing, except this time they were contacting another advisor. The 48hrs came and went, and again silence. We were not contacted by any Hillarys agents. I called Hillarys customer service for the third time and was told to expect to be contacted by one of its advisors by the end of 30/11/2023. 30 November 2023 came and went, and nobody from Hillarys contacted us. This lack of reliable after-sales service is deeply disappointing, especially from a company that prides itself on customer satisfaction. A simple inspection of a faulty blind turned into an ordeal of unmet promises and wasted time. Regrettably, this experience has left us questioning Hillarys Blinds’ commitment to their customers. In the future, we would seek out a company that truly prioritizes and delivers on their promises of excellent service.”

Helpful Report

Posted 1 year ago

Hi, We are deeply sorry to se of your experience with us, please be assured this is not representative of the high level of service we aim to provide to our customers and we will be discussing this with all involved. It is our belief that an advisor has now visited you and as a result a replacement has been ordered. Becky

Posted 1 year ago

“Measured and fitted a blind to our bathroom sash window. When the window is open, maybe 1 inch, blind is sucked into the window cavity. Explained this to the fitter when he fitted a second blind 2 months later. Blind is now damaged as it's been sucked in so many times. Company said I would be charged for a replacement blind as it's just outside 2 year warranty. If it was measured correctly would never have been an issue. (Didn't complain officially before as I thought it was just annoying rather than cause physical damage) Pretty disgusted by Customer service response. Should have replaced blind as a gesture of good will since it was incorrectly measured at the start, was too nice to ask the fitter to replace at the time. Lesson learnt!”

Helpful Report

Posted 1 year ago

Hi Julie, Unfortunately, the information you been provided with is correct. Regretfully, as your blinds are no longer within the warranty period, we would not accept that they have been mis-measured or offer any replacements free of charge. Becky

Posted 1 year ago

“Disgusting lack of service. Ordered shutters in August, fitting was arranged for last Friday. Due to fit between 12 and 3pm. Fitter sent text 2:50pm stating that he was running late and wouldn't be able to fit and would have to reschedule. Spoke to two agents at Hillarys on Friday, neither would put me through to a manager and am still waiting for the rescheduled appointment. Now proceeding with a Section 75 claim as Hillarys have broken their contract as the product and service has not been delivered. Buyer beware!”

Helpful Report

Posted 1 year ago

Hi, We are sorry to see of your experience with us and appreciate how disappointing this must be. It is our belief that your fitting appointment has now taken place and a gesture of goodwill has been agreed. If there's anything else we can help with, do let us know. Becks

Posted 1 year ago

“Awful experience from the start. Blinds definitely not made to measure as they're currently hanging crooked on my window. Blinds on my patio door falling off after only a few months. Holes drilled into my wall without even asking. Currently been waiting for two weeks for them to confirm that someone will come out to do repairs. Having to constantly chase this. As soon as they have your money they don't care. Avoid.”

Helpful Report

Posted 1 year ago

Hi, Whilst we cannot change the outcome of what's happened so far, we are keen to help and investigate to get to the bottom of what's happened, please message us with your full address so we can look into it further. Yasmin

Posted 1 year ago

Hillarys is rated 3.8 based on 1,596 reviews