Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.96

4.0 Rating 2,041 Reviews

74 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap and cheerful. Have purchased black out Roman blinds and shutters and roller blinds. Service very efficient split across several teams - seller, surveyor and fitter. Would say the shutters are poor quality (hence lower mark) since the paint has started coming off even with a gentle dust. Hilarys suggested just buy some paint and touch it up - wouldn’t buy these again but Roman blinds and roller blinds ok and nicely made and fitted”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found parts of the service efficient and that you’re happy with your Roman and roller blinds. However, I’m very sorry to learn about your experience with the shutters and the issues you’ve encountered with the paint finish. This is certainly not the standard we expect for our products. To allow us to look into this matter further, could you please email some images of the shutters to our Customer Service team at enquiries@hillarys.co.uk? Once received, we’ll be able to review this properly and advise on the next steps. Thank you again for bringing this to our attention, Kind regards, Becky

Posted 2 months ago

“Be Ware of estimator price will be ridiculous until you negotiate 50% reduction, Fitter was useless. Revisit by 2nd fitter . Complete refit by a capable installer ,problems solve. The only good point about the whole process customer service was excellent & final fitter was a pleasure to have in our home.”

Helpful Report

Posted 3 months ago

Hi Paul, We’re sorry to hear about the concerns with the estimator pricing and the initial fitter, but glad that you found our customer service and the final fitter to be positive aspects. We’ll pass your feedback to the relevant team so they can review the process. Kind regards, Becky

Posted 2 months ago

“NO RESPONSE - writing again since no one bothered to pick up the previous report. 10 weeks & I'm still waiting for my 1 window blind, getting pushed from team to team and have called customer care hundreds of times. No one is escalating, no one is stepping in to resolve and for past 6 weeks all requests to canecl & refund has been declined. All i get is tonnes of attitude and no definite answer.”

Helpful Report

Posted 3 months ago

Hi there, Please accept our apologies for the delay in responding, we have now submitted our response to your first review. Best wishes Becky

Posted 2 months ago

“I was extremely pleased with the customer service. I received a discount & the four blinds were fitted quickly & efficiently.”

Helpful Report

Posted 3 months ago

Hi Pat, Thank you for sharing your feedback. We’re delighted to hear you were pleased with our customer service and that the four blinds were fitted quickly and efficiently. Warm regards, Becky

Posted 2 months ago

“WORST UK RETAILER EVER - we placed an order on 21st Mar for one window roller blind and are still waiting for it. So basically 10 weeks for a roller blind, and for close to 3 times the price, we were told 3 max 4 weeks. During these 10 weeks I have called the customer service several times, there's always a new excuse .... from missed couriers, operational delays and even petty politics between teams. The only thing they are good is performance marketing, they promptly schedule a call and send a charming designer and once u swipe the credit card then u see the real face. No one ever gives a call back, there's no email communication .... order gets passed on from person to person with each one blaming the others. Staff -both advisors & service execs are very high-handed and rude. I asked for the order to be cancelled but apparently that's not possible because it's already made, so it's made but still not delivered. I have used Hillar's twice before but something has gone massively downhill here. This is a clear sign of a company who's going through some troubles and customers are having to bear the brunt of it . The attitude of the staff, the lies and blame game is not worth it for a piece of white roller blind which you can get easily from hundreds of stores in London. PLEASE PLEASE AVOID , DONT FALL FOR THE CLAIMS IN THEIR ADVERTISING”

Helpful Report

Posted 3 months ago

Hi there, We’re very sorry for the extended delay and the frustration this has caused. This isn’t the service we aim to provide. I have checked your records and can see that a replacement blind is being delivered to your installer on Monday, as soon as he's received it. Kind regards, Becky

Posted 2 months ago

“Awful service. Once they have your money they're gone. Blinds were poorly fitted and they never came back to fix them. Avoid!”

Helpful Report

Posted 3 months ago

Hi there, We’re very sorry to hear about the poor fitting and the lack of follow-up. This isn’t the service we aim to provide. We’d like to investigate this as a priority and understand what happened. Please private message us with your full address & contact number so we can look into this further Kind regards, Becky

Posted 2 months ago

“Came on time love my new blinds ,more expensive than I expected even with discount, however well fitted a good tidy job well pleased”

Helpful Report

Posted 3 months ago

Hi Pam, Thank you for taking the time to share your feedback. We’re delighted to hear that you love your new blinds and that everything was fitted on time with a tidy finish—it's great to know you're pleased with the end result. We appreciate your comments regarding pricing and will take this on board, as we always aim to deliver both quality and value. Thank you again for your feedback, and we hope you enjoy your blinds for many years to come. Kind regards, Charlie

Posted 3 months ago

“Great idea getting electric blinds not very good getting one remote better with 2 one for upstairs,”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. We're glad you like the electric blinds and understand the remote setup can be more convenient with two. If there's anything else we can do, just let us know Best wishes Becky

Posted 3 months ago

“From the advisor first coming to see us to our shutters being fitted Hillarys were professional and helpful. Would definitely tell people how good they were.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely feedback!😊 We’re thrilled you’re happy with our service from the initial visit through to fitting. Warm wishes, Yasmin

Posted 3 months ago

“Brilliant service from Hillary’s and very good prices . Very happy with the metal blinds and bedroom blinds . Thank you S Mann”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you so much for your lovely feedback!😊 We’re delighted you’re happy with the service, pricing, and your new blinds. Kindest regards, Yasmin

Posted 3 months ago

“Excellent service from start to finish. I was unsure of the type of blinds I wanted - or even if I did want blinds! Within the home visit I received a lot of good advice with absolutely no pressure to buy. Fitting was quick and clean and really make a difference to the look and temperature control in my lounge.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your wonderful feedback. We’re really pleased to hear you felt well supported from the home visit through to fitting, and that you’re enjoying the improved look and temperature control in your lounge. We appreciate you choosing Hillarys!😁 Kind regards, Yasmin

Posted 3 months ago

“Nice people love the blind”

Helpful Report

Posted 3 months ago

Hiya, We're so pleased to hear you love your new blinds!❤️ Thanks for sharing with us. Yasmin

Posted 3 months ago

“I recently had three new blinds fitted. The process was very good from the initial meeting to the installation. Everything went well and I am very happy with my new blinds. I would certainly recommend Hillarys.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your kind feedback—we’re delighted to hear that everything went smoothly from start to finish and that you’re happy with your new blinds. We really appreciate your recommendation!😁 Warm wishes, Yasmin

Posted 3 months ago

“Excellent service and value for money”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback—this is exactly what we love to hear!😊 Yasmin

Posted 3 months ago

“I have 2 pairs of curtains which are a lovely quality and cost me £1400 They were fitted promptly but after removing the ties after 7 days I was very disappointed with how they draped The fitter came back and agreed and steamed them again we pointed out that 2 of the curtains did not go back fully and said he come back if we were not satisfied After a few days the curtains seemed to drape better but not closing fully as they should I have phoned and left 2 messages and texted on 2 occasions but no reply Very disappointed with this service ( Mrs Susan Freeman)”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for raising this with us, and I’m sorry to hear about your experience. I completely understand your disappointment. I have logged this with our customer service team and asked them to contact you to discuss further and arrange a visit for David to return to sort this for you. Best wishes, Yasmin

Posted 3 months ago

“Patient when waiting for a final decision and completed the fitting promptly”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the 5/5 and for sharing your feedback. If you need any further assistance, please contact our customer care team on 0800 916 6500. Kind regards, Charlie

Posted 3 months ago

“From start to finish the whole process was very easy. There representative was very helpful.”

Helpful Report

Posted 3 months ago

Hi Doreen, Thanks for the 5/5 and for sharing your feedback. We’re glad the process was easy and the representative was helpful. If you need any further assistance, please contact our customer care team on 0800 916 6500. Kind regards, Charlie

Posted 3 months ago

“Representative knew his job and all about the materials. Very clean and efficient when fitting.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the 5/5 and for sharing your feedback. We’re glad the representative knew his job, was knowledgeable about the materials, and that the fitting was clean and efficient. If you need any further assistance, please contact our customer care team on 0800 916 6500. Kind regards, Charlie

Posted 3 months ago

“Greg was so helpful and approachable, he offered advice and discussed different options, we are really pleased with our blinds, good quality and they look amazing. Good value for money too.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing your feedback. We’re glad Greg was helpful and approachable and that you’re pleased with the blinds and value for money. If you need any further assistance, please contact our customer care team on 0800 916 6500. Kind regards, Charlie

Posted 3 months ago

“This is our second order from Hilarys. We had the night & day blinds fitted recently. They look great. Good value for money. Can recommend Hilarys.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing your feedback and for placing a second order with us. We’re glad the night & day blinds look great and offer good value. If you need any further assistance, please contact our customer care team on 0800 916 6500. Kind regards, Charlie

Posted 3 months ago

Hillarys is rated 4.0 based on 2,041 reviews