Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: 6 Morton Lane, Walkwood, Redditch, 6 Morton Lane, Walkwood, Redditch, Worcestershire
Rating: 4.67

4.7 Rating 851 Reviews

93 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.7

Based on 851 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Hearing Aid UK:

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw Rinooba who was very helpful but I did not realise I had to pay 10% for the trial so was unable to go ahead - I think you should make customers aware of this I am going back to see her this week”

Helpful Report

Hello Amanda, All of our aids are provided with a 60 day full money back guarantee period. Usually payment in full is taken when you receive the hearing aids, and then you get the full amount back if you return them, just like buying anything else really. On this occasion the audiologist agreed to only take 10% of the total and then the balance if you decided to keep the aids, or to return the 10% if you did not. This full money back policy is standard for most hearing aid companies. The only companies I know of offering "free trials" come with a catch, in that their aids are significantly more expensive.

“Very good service and quick to get an appointment at a hearing aid centre. Hearing test and consultation were excellent and very professional. Trial hearing aids were fitted and set up during the appointment and are working well. My only criticism is the price quoted for the hearing aids. Your advert states that up to 40% discount is offered on hearing aid prices but this was not the case with me. I showed the audiologist adverts on the internet of other companies offering the same services and hearing aids for over £800 cheaper. There was no offer made for price matching.”

Helpful Report

As you mentioned, our costs can be up to 40% less than those of the high street; some high street audiologists charge a little more than we do and others are almost twice as expensive. We would always price match with anyone offering the same product and service we do, however, the company to which I believe you refer has a questionable reputation. They have a small number of audiologists covering almost the whole country and previously when some of them have quit, many customers were left with no aftercare. We therefore cannot price match against a company (and this includes mail order websites) who do not offer the same level of service and more importantly cannot always guarantee aftercare for the life of the hearing aid, whereas we can. If you manage to find them for less anywhere else, please get in touch and we will happily price match.

“Audiologist was very experianced and knowledgeable. The resultant demonstration hearing aid was a revelation, and frankly it was quite emotional to be able to hear clearly after so many years. The final hearing aid was every bit as good (cros set-up due to total deafness in one ear) and I am sure will effect my life in a very positive way”

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“Audiologist was polite and professional. He was very good at explaining things”

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“Very helpfull about a subject that when it appears, is a new experience to a person who is suffering Hh”

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“I was referred promptly to Durham Hearing Specialists whom I found first class. I tried three different private audiologists and their knowledge and professionalism was far superior to the others. I am now considering the Unitron Moxi B7-R”

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“It was brilliant at the beginning but I would be grateful for more follow-up from the local audiologist, as I am still having some difficulty with hearing some people even when they are close to me, and also find some of the Bernafon instructions difficult to understand.”

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“The initial contact was excellent Booking seem less The consultatant professional , thorourgh and passed on excellent information . Now the poor bit , the aids I paid a £800+ deposit on in order to trial were faulty / didn't meet my needs . Hence had to return to return them . The alternative aids I had expressed an interest in were not available and I have a full diary for several weeks . It was agreed a refund would be forthcoming . I await a call to confirm this .”

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“All done. Quick, polite and efficient”

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“Your hearing aid dispenser was both polite and friendly.”

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“I have had the hearing device for seven months. As a "middleman" you did a good job in connecting me to a local practitioner. He and she were attentive and helpful, I couldn't and didn't, ask for more. The hearing aid itself is better than I could get on the NHS but it isn't perfect. It does allow me to join-in two and three-way conversations that I had stopped trying to do. The device does more than I want or need. I am 84 and male. A disappointing choice on the "menu" is the "Rain" function; it doesn't diminish the sound, it increases it to gale force ten that drowns-out all else. The restaurant setting doesn't reduce the background noise. Impact noises are magnified out of proportion; I will hear a pin drop but not hear a quiet voice. It make what was impossible, possible but it isn't the real thing. That is something gone for ever methinks. This is, currently, the next best thing.”

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“YOUR AUDIOLOGIST CANCELLED MY TEST DUE TO STAFF PROBLEMS AND HAS RESCHEDULED FOR THE 05 12 2-23 AT 2-3 PM”

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“The hearing aid was delivered today, and it seems o be excelent”

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“Great service, booking & arrangement for the home visit hearing test was effortless. The audiologist was very helpful and recommended the best hearing aids based on the degree of my hearing loss. Thank you once again David Quilliam.”

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“So far the initial contact has been good all the way through. Perhaps this survey has been sent slightly early as I have yet to see a consultant or have a hearing test.”

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“The audiologist who contacted me today to arrange a home visit was polite and helpful on the phone and answered my queries positively.”

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“Unfortunately no one phoned back after the first attempt, but very responsive second time around. Have made an appointment but no e-Mail or text confirming such.”

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“I was contacted by an audiologist very quickly and made an appointment for a home visit which resulted in getting new hearing aids. So far the service has been very good.”

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“Fine to have the hearing test which seemed to cover all the points. Helpful to have a home visit but the quieter surroundings were no help in getting a good test of aids. Felt pressured into choosing a recommended manufacturer or a limited selection.”

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“A little blip when one of my emails went unnoticed, but otherwise quick and helpful responses. Contact with local audiologist arranged promptly and the information given so far has all been clear and useful.”

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Hearing Aid UK is rated 4.7 based on 851 reviews