Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.64

4.6 Rating 743 Reviews

93 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 743 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

Visit Website

Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

Write Your review

Tell us how Hearing Aid UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite impressed when I contacted Hearingaid as I was contacted the next day by an audiologist and we arranged for them to meet with my mother to test her hearing and order some hearing aids. It seems what this organisation does it put you in touch with a company that can help, in this case it was The Hearing World. We ordered the best hearing aids we could get for my mother - they said they would be ready in two weeks - no contact. I have chased and chased and now have an appointment for them to be fitted - 5 weeks later!! They also wanted payment up front - around £4000. My mother has recently had to go in to a home and it was crucial she had some hearing aids so she could communicate with the other residents. This hasn't happened and has had a great impact on her experience. Not happy at all. We are now two months in and one of the Oticon hearing aids doens't work. This is the fourth time we have had to contact them and this time they want us to send the hearing aids to them rather than them come out as they don't have time. Dreadful service.”

Helpful Report

Hi Sylvia and Caroline, As you know, our audiologist has been in contact with you since this review and has updated us too. From our understanding the patient was seen on the 8th of October, the devices arrived on the 28th and they were contacted on the 29th for a fitting appointment. As the patient lives 3 hours away they couldn't be seen any sooner, at your request. However, the patient was happy to be seen sooner and an appointment was booked for Thursday 7th November. Unfortunately, this appointment was cancelled by the patient and rebooked for Friday 8th, which was also cancelled. A third appointment was booked so the patient was seen as soon as possible on the 11th, which was cancelled. The audiologist has updated us and ensured that they have tried so much to see the patient on different occasions, whilst making other arrangements. I understand you have stated that you will remove or revise the review soon. I have sent you a revision email for your convenience. In the meantime, please let me know if you need any more support from us. Kind regards, Kimberley Bradshaw - Hearing Aid UK HQ

“Very poor follow up. I've heard nothing following the appointment 2 weeks ago. Still waiting for pricing and hearing test results.”

Helpful Report

“Was put in touch with an audiologist who supposedly had a Bristol clinic. When he got in touch he told me he no longer had a clinic or any premises in Bristol. He said he had informed hearing aid numerous times over the last couple of years that he no longer had a Bristol office, but they continued to refer people.”

Helpful Report

Sorry Mr Noble, we got this wrong. We do have a clinic in Bristol but you were passed to the audiologist who has the clinic in Bath and does home visits in Bristol. I understand that you are booked in to see him but if you would prefer to go to our Bristol clinic, please do call us or email us back and we will arrange that for you. Kindest Regards, Hearing Aid UK HQ

“I found your booklet quite informative as it’s difficult finding anything impartial about hearing aids. However, I have severe hearing loss and as I have major problems with my hearing aids at present thought I would try asking you for advice. Unfortunately I found the sound poor and didn’t feel that I could get any help.......a great disappointment!”

Helpful Report

“Stated the obvious but no details”

Helpful Report

“I want to compare prices no help in this document”

Helpful Report

“Your web site, price list, doesn't state that your prices are for a pair of Hearing aids or one. A Major negative”

Helpful Report

This reply is quite a long time after your review but your feedback was taken on board and the website redesigned. The hearing aids always stated price for one and price for a pair, but that was not obvious if you were looking at them all in a list format at the same time. This has now been rectified and I hope that the website is now easier to use. Kind regards, David

Hearing Aid UK is rated 4.6 based on 743 reviews