Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.63

4.6 Rating 701 Reviews

92 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Audiologist did not even come to do the test-just phoned me at the appointment time and said nowhere to park. Last I heard from him. Not a great advert for your company-no apology from anyone!!”

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“Martin the audiologist was excellent, free trial of aids and no pressure to buy”

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“It was okay but far too expensive”

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“Very professional. Great advice given. Everything explained well and feel confident in information given during home visit, Would recommend.”

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“Very impressed with the professionalism and care of the audiologist from Diamond Hearing - Molly - v impressive”

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“Exspained everything throughly”

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“The response I received to my initial enquiry was prompt and helpful. Then once an introduction had been established to my local audiologist, the service was excellent. Kaz was diligent in conducting the hearing assessment - in particular, I concluded I received a lot better attention than I had at a nearby Specsavers. The latter may well have ended up cheaper, but I'm confident I got hearing aids which were optimised for my personal situation. Kaz was also careful to explain clearly what my current hearing condition was and how that affected both what I was not hearing and what was needed to address that. I had the opportunity to blind test 2 models suggested by Kaz and one which I had chosen myself through web research. At no point was I put under any pressure to choose a certain make - or to even buy from him at all. At the fitting appointment, the next appointment was made 2 weeks hence for any initital adjustments and what I like is that all further appointments and aftercare for the life of the hearing aids was included in the purchase price.”

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“after contacting hearing aid I had a phonecall from a nice gentleman which I will see next Tuesday I hope everything goes well next week so far I am very pleased with hearing aid thanks Colin”

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“Explained differences between new and NHs type”

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“I consulted my audiologist recently because one of my Phonak hearing aids was mafunctioning. The hearing aid has been returned to Phonak for repair and I am waiting for its return.”

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“Responded very quickly to my request and arranged a hearing test. I'm yet to have it so I can't comment on how it will be after that.”

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“I have been waiting nearly 3 weeks for an audiologist to make an appointment with me for a hearing test. I have contacted Hearing.org.uk 3 times but still have not had contact with an audiologist. Terrible service. Will now find another company to help with my hearing issues.”

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“Excellent service. Extremely pleasant and more than helpful staff.”

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“A gentleman named Constantine visited, tested my hearing he recommended I have aids and suggested some that would suit me. He delivered them, fitted and has helped me subsequently with a couple of hiccups. Superb service.”

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“Have not yet had a hearing assessment. However, organisation and communication is excellent so far.”

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“My hearing assessment was carried out in my home which was very convenient to me. The assessment was carried out in a very professional manner. In addition to the hearing assessment the professional also gave advice on my balance problem leading to a private referral to an expert in the field.”

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“Encouraging first visit: have ordered new aids - fingers crossed.”

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“All as expected”

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“So far I am still waiting for the hearing aids I have already laid out £3500 for... where are they?”

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Hello Andrew, From our notes, I believe you saw the audiologist last Monday. The hearing aid manufacturers are all closed for orders over the new year until January 2nd, which was five working days ago. Hopefully, your audiologist will have your new aids from them shortly, I have asked them to contact you today with an update." Kindest regards, Kimberley Bradshaw - Hearing Aid HQ

“Still waiting for a call from the audiologist! Been two weeks now!”

Helpful Report

Dear, Iris, Thank you for your review. We take all our negative reviews very seriously and have looked into this for you. We assigned you to one of our audiologists on 19/12 and chased for a test date on 20/12. We can't see that we have received a reply from the audiologist for either communication sent. We have since spoken to you and have now assigned you to a new audiologist who also covers your area. We hope this has settled any queries and that you are happy with the service going forward. We apologise for any inconvenience caused and if we can support you any further, please do not hesitate to contact us directly at: info@hearingaid.org.uk. Kind Regards, Kimberley Bradshaw - Hearing Aid UK HQ

Hearing Aid UK is rated 4.6 based on 701 reviews