Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: 6 Morton Lane, Walkwood, Redditch, 6 Morton Lane, Walkwood, Redditch, Worcestershire
Rating: 4.67

4.7 Rating 864 Reviews

93 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.7

Based on 864 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Hearing Aid UK:

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hearing aid Uk claim to be competive and offer a discounted price whilst still maintaining a high standard of service. Given that this is a substantial investment I investigated 3 offerings all of which I was comfortable with the service elelement of the proposal. Despite Hearing aids claims in terms of pricing I have found an offering I am very comfortable with and have saved myself £600. I believe Hearing aids claims on cost are close to sharp practice and that is as good a reason as any to reject them. I suspect this review will not appear on your website!”

Helpful Report

Thank you for taking the time to leave your review. Our pricing is fully transparent, and every claim we make is verifiable. We'd encourage anyone to see for themselves and compare us to the options on the high street. I am aware of one company that is cheaper than us, but they don't offer the same level of service. It's worth noting that we consistently come in the top 2 in any independent reports about our industry when it comes to service quality. We're glad you've found an option with a level of service that, as you say, "you are comfortable with", and we wish you well. For anyone reading this, we're always happy to talk you through a detailed comparison so you can make a fully informed decision. And on your final point, we publish all genuine reviews, including this one.

“The audiologist was fine, but the £3500 hearing aid has done nothing; I await hwe next visit.”

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“It's the second pair of Oticon I have had, the first 6 years ago. After 1 week I am finding them easy to navigate and effective.”

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“It was okay but far too expensive”

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“So far I am still waiting for the hearing aids I have already laid out £3500 for... where are they?”

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Hello Andrew, From our notes, I believe you saw the audiologist last Monday. The hearing aid manufacturers are all closed for orders over the new year until January 2nd, which was five working days ago. Hopefully, your audiologist will have your new aids from them shortly, I have asked them to contact you today with an update." Kindest regards, Kimberley Bradshaw - Hearing Aid HQ

“Had response from an audiologist but so far no email confirming appointment received. Regards Daphne Clark”

Helpful Report

Hi Daphne, I have just read your review, and as we always want our patients to be happy, I have chased this up for you. I have emailed you personally with more details but I wanted to let you know that I have spoken to the audiologist we put you in touch with and they have stated they sent an email to you, which must have gone to your spam. Please could you check your spam for me, contact the audiologist, and let me know if you need any more support from us. Kind regards, Kimberley Bradshaw

“I have had an exchange of Emails with "Bev" which resulted in a promise to arrange an appointment at my home. This was on Tuesday 15th October. I have had no further contact but I am in no hurry.”

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“The hearing aids are reasonable, The extra amplifier ( Roger) is good in certain situations. Our contact in Driffield, Jo, has been very helpful and always available.”

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“It is a number of weeks now since i first ordered my hearing aids and although the audiologist was very thoroughrer, one of the aids did not fit so i m unable to review as I still dont have anything to review.”

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“Do not know as yet .....the appointment is nest week.”

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“I am reaching out from Sri Lanka seeking advice regarding a Widex dealer who is committed to ensuring customers derive maximum benefit from their hearing aids. I've encountered situations where dealers sell the hearing aids but fail to provide proper fine-tuning, instead suggesting adjustments solely through an app. This approach has left me frustrated and dissatisfied. I would appreciate recommendations for a Widex dealer who prioritizes thorough fine-tuning to enhance customer experience rather than solely focusing on sales”

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“I had hoped for a comparison list of specifications of makers and models so that I would not have to rely on the descriptions given by audiologists. I have a wide and various need of programmes in my hearing aids.”

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“Nobody called me as promised - very disappointed”

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“Very effective website and easy to book a hearing test at a convenient time, place, and date. The test itself was mostly efficient, albeit the chap conducting it was very loud. However, his equipment was faulty and not all of the test could be conducted. The end of the session felt somewhat rushed, with only limited information being given about the options and none about next steps.”

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“I made an online inquiry and someone got in touch very quickly. They were very helpful and said they would contact a local audiologist to get in touch for a test. The local audiologist took so long to get in touch that I had made an appointment elsewhere for my test.”

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“useful thus far, hope this continues?”

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“I would be more inclined to write a review if you had sent me an email addressed to myself rather than Edward !!!”

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Dear Jennifer, Firstly we are sorry about this error and unsure how it has happened. We will be looking into it so it doesn't happen again. However, there are no excuses and please accept our apologies for this. Kindest Regards, Hearing Aid UK

“Still waiting for reprogramming”

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“I am a little disappointed The audiologist was knowledgeable and the fitting went well. Sadly the right ear wax guard is not a good fit and falls out but the instructions to return it was clear and it has been returned and I await the result.”

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“I would rate the booklet as excellent and even essential reading for first time hearing aid users. For more seasoned readers there are two areas that I feel need less smoke and mirrors, 10 to 20 visits over 5 years in my experience would indicate something seriously wrong with the initial settings or the choice of aid, the NHS say once every 3 years after the initial 6 month visit following fitting and Specsavers never call you back after the first check up after fitting, it's down to you to contact them if you need their help, which of course is readily available. The other issue I have is price transparency in the industry, how much am I charged for the aids themselves, what is the VAT element of this cost and how much am I paying for follow up care for 5-8 years or whatever and is this VATable A pair of top of the range Sivantos aids at Specsavers cost £2700 all inclusive of aftercare for life, the two aids including VAT at 20% are £900, so fitting and aftercare is £1800 with no VAT chargeable. The cost of the aids should not vary much from dispenser to dispenser, so the big price differences we see from audiologists is their VAT free costs/margins, some charge £4000 against Specsavers £2700 for the same product. I am not a Specsavers fan as their choice of manufacturers and lack of details of their own brand is not good, but I feel ripped off if I go elsewhere. I am sure I am not alone. Keep up the good work and do consider improving pricing transparency in your excellent booklet.”

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Hearing Aid UK is rated 4.7 based on 864 reviews