Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.64

4.6 Rating 612 Reviews

93 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 612 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not spoken to anyone I had a email with suggested dates picked one but I haven't received any confirmation”

Helpful Report

Hello Mrs Howdle, I can see that on 23/2/24 you were emailed the choice of two dates and you confirmed which one you wanted. We are sorry that you didn't get an email back confirming the booking. I understand that your audiologist has now spoken to you by phone to confirm the appointment for tomorrow. Kind regards, Kimberley Bradshaw - HQ

“After reading the really promising consumer guide I attempted to have a session with one of the audiologists. There was no local audiologist in the Eastbourne area and so after a while I was contacted for a home visit to take place the following week. Ten minutes before my home appointment was due to take place it was cancelled (for personal reasons) and apparently their audiologist covering my area is now not able to take on new customers until 2024. The alternative offered was over an hours drive away. I may just have been unlucky, and I totally understand that somebody may be unavailable at short notice, but it appears that Hearing Aid UK just do not have enough practices signed up to provide the coverage and ongoing support they claim will be available from them.”

Helpful Report

We are sorry that we were unable to assist you with your hearing. As you say, the audiologist was indeed called home when he was almost at your appointment and this must have been very inconvenient for you. As his stepdaughter was badly hurt and will require some care, he decided that he would not take on any new customers before Christmas, which I agree does mean it would have been 2024 before you were seen. However, regarding coverage, you are incorrect. This audiologist is in the Brighton area, about 20 miles away, which is a normal and reasonable distance for them to support. We cover 98% of the country but there are a few areas we don't reach - If any good independent audiologists in Margate or Mablethorple are reading this, get in touch! Kindest Regards, Hearing Aid UK HQ

“I was disappointed that the digital aspect of the hearing aid was not mentioned”

Helpful Report

“No one has contacted me yet!”

Helpful Report

“hearing tests were carried out and promised to be sent to me, nothing was ever received. I was more interested in ITE hearing aids but the audiologist seemed intend on trying to sell me BTE aids , it never seemed to progress from there.”

Helpful Report

Hello Mr Heil, Sorry that you were disappointed with how the assessment went. As your audiologist Louise explained, the style of hearing aid that you wanted, unfortunately, doesn't suit your type of hearing loss at all and we cannot prescribe something that would be audiologically incorrect. You were offered the option of having some suitable aids on a free trial basis for a week but you declined. We're also sorry for the delay in your hearing test results being sent to you, the audiologist has been on holiday. They will be sent to you today. Kindest Regards, Hearing Aid UK HQ

“My enquiry to you was passed onto David Qulliam. Not answered to date and no other contact or magazine sent. Aid fantastic but no service since. purchase in September 2020”

Helpful Report

"Hello, Mr Greenhalgh, I have gone through your case notes and spoken to your audiologist Mr Quilliam. When he last saw you, he said that you appeared to be very happy with how you were hearing and your review seems to confirm this. This was at a follow-up service appointment after your hearing aids had been fitted. Since then we have not had any contact from you, nor has Mr Quilliam. If you want to book a service appointment then please call Mr Quilliam directly or if you have lost his details then just give us a call at head office on 0800 567 7621. Usually, we would have followed up with you six months later whether we heard back from you or not, just to make sure you were getting on OK, however, the pandemic happened and the official guidance was for us to respond to service requests but not to actively contact people to book them in, in order to minimise contact with vulnerable people. With regard to the part where you say "Not answered to date and no other contact or magazine sent.", I am not too sure what you mean here as we have no magazines to send out, that is not something we offer, so I wonder if it might have been a different company that you asked for a magazine?" Let me know if we can assist you with anything else. Kindest Regards, Kimberley Bradshaw - Hearing Aid UK HQ

“Same old rhetoric”

Helpful Report

“The company that you chose,was not up to standards”

Helpful Report

“did not receive any information”

Helpful Report

We are sorry to hear that you didn’t receive any information that you requested on our website, in regards to the free consumer guide download. We have just emailed you directly with the PDF download. Kindest Regards, Hearing Aid UK Team.

“Cost a fortune and no one told me that the NHS offered the same service.”

Helpful Report

Hello Alywn, We believe that you may have us confused with another company as we last had a customer with the name Alywn in 2010. Feel free to get in touch with us to clarify the situation. Kindest Regards, Hearing Aid UK

“I returned my hearing aids within the 60 day trial period as they did not prove to be at all satisfactory - they kept falling out. I was told that I would receive my money back (almost £3,000) immediately. It is now 2 months later and I have still not received my money nor have I been able to speak to anyone with any authority to authorise my refund.”

Helpful Report

I believe that you have us confused with a different company, we currently have no customers waiting for refunds, nor would we behave in such a manner. I can't contact you as you remained anonymous and have not put your name or contact details on the review but you should get sent a copy of this message and if you wish to get in touch I will try to help you work out where you did buy them from. Kind regards, David

“Haven’t actually received it actually so how can I write a review. I will and be pleased to if I receive it. Sorry”

Helpful Report

All consumer guides are emailed to you straight away, occasionally they get caught by spam filters so check your spam folder please if you have not received it. If you are still having problems, drop me an email and I will send you the guide manually by reply. Kind regards, David

“I am still waiting for them to get back to me regarding hearing aids.very slow service”

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“Afraid after requesting a copy of "The Consumer Guide" twice, I have received nothing until your e-mail asking feedback on same”

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“I downloaded a copy of the company's products and guide, then sent a question to the company by email inquiring about a certain type of hearing aid. I received no reply. I'm not impressed.”

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“I have rung twice over a period of about 4 weeks and no contact wonder what the back up service is like if you cannot even arrange an appointment to buy”

Helpful Report

Hearing Aid UK is rated 4.6 based on 612 reviews