Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.63

4.6 Rating 701 Reviews

92 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

Visit Website

Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent consultation”

Helpful Report

“hearing tests were carried out and promised to be sent to me, nothing was ever received. I was more interested in ITE hearing aids but the audiologist seemed intend on trying to sell me BTE aids , it never seemed to progress from there.”

Helpful Report

Hello Mr Heil, Sorry that you were disappointed with how the assessment went. As your audiologist Louise explained, the style of hearing aid that you wanted, unfortunately, doesn't suit your type of hearing loss at all and we cannot prescribe something that would be audiologically incorrect. You were offered the option of having some suitable aids on a free trial basis for a week but you declined. We're also sorry for the delay in your hearing test results being sent to you, the audiologist has been on holiday. They will be sent to you today. Kindest Regards, Hearing Aid UK HQ

“Very useful chat”

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“I rang this company after having some concerns about the hearing aids my elderly father had purchased from a high street pharmacy chain. I was told somebody would ring me back the same morning, which they did. David, (an audiologist,) was very knowledgeable, and even though there was no financial gain to be had, he listened to my concerns, explained more thoroughly the difference in aids, and left me feeling very reassured. Sadly, my father could have purchased a comparable product from this company, for approximately £500 less! My only regret is that is that I didn't discovered this company earlier.”

Helpful Report

“Very quick response and appointment made with minimum fuss. Test was quick and very straightforward. I was fitted with the most expensive hearing aid and allowed to keep for a week's trial. The only problem was that it had to go into the ear which was the very reason I gave up on my National Health pair. I rejected the new hearing aid and exchanged telephone numbers in case I changed my mind. The audiologist was very professional and deserved 5 stars.”

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“I made an online inquiry and someone got in touch very quickly. They were very helpful and said they would contact a local audiologist to get in touch for a test. The local audiologist took so long to get in touch that I had made an appointment elsewhere for my test.”

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“My first consultation meeting was quickly and efficiently arranged by my local audiologist. Simone took me through my options in a most informative and professional manner. She has been polite and friendly, and I am looking forward to our next meeting.”

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“Brilliant from start to finish 👏”

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“Friendly, courteous and helpful audiologist made my hearing test relaxing without stress. Very pleased with my hearing aids.”

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“So far so good, in fact excellent so far as I received a response within a couple of minutes of my initial enquiry.”

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“Courteous, speedy and helpful advice.”

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“Mr Heron visited with the intention of testing my hearing but unfortunately this was impossible because of severe waxing. He has advised on where I can get this probem solved. I found Mr Heron helpful and friendly and hope to see him again when the problem mentioned is solved.”

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“listened and totally understood, caring and very helpful and prices are great..”

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“Stephen was very professional & reassured us we would have the same arrangement as we previously had with Hidden Hearing all we need to do if any problems just to give him a call. We also have a five year warranty where as previously the warranty was 2years. Mrs Helen Moore & Mr Richard Moore”

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“I have had my Hearing Aids now for 12 months, and still are pleased with them, also the 12 month review which was carried out by Hugh Masterson, who is a very professional and a person who makes you feel very comfortable, thank you Hugh for you service.”

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“The information I requested from Hearing Aid Org. is very interesting and, I feel unbiased. Therefore I shall take my inquiry into purchasing up to date hearing aids further with them.”

Helpful Report

“My enquiry to you was passed onto David Qulliam. Not answered to date and no other contact or magazine sent. Aid fantastic but no service since. purchase in September 2020”

Helpful Report

"Hello, Mr Greenhalgh, I have gone through your case notes and spoken to your audiologist Mr Quilliam. When he last saw you, he said that you appeared to be very happy with how you were hearing and your review seems to confirm this. This was at a follow-up service appointment after your hearing aids had been fitted. Since then we have not had any contact from you, nor has Mr Quilliam. If you want to book a service appointment then please call Mr Quilliam directly or if you have lost his details then just give us a call at head office on 0800 567 7621. Usually, we would have followed up with you six months later whether we heard back from you or not, just to make sure you were getting on OK, however, the pandemic happened and the official guidance was for us to respond to service requests but not to actively contact people to book them in, in order to minimise contact with vulnerable people. With regard to the part where you say "Not answered to date and no other contact or magazine sent.", I am not too sure what you mean here as we have no magazines to send out, that is not something we offer, so I wonder if it might have been a different company that you asked for a magazine?" Let me know if we can assist you with anything else. Kindest Regards, Kimberley Bradshaw - Hearing Aid UK HQ

“I have only read your internet information which I found useful and intend contacting Hearing aid shortly to arrange a hearing test”

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“Telephone call led to hone meeting with local audiologist and going through their advice.”

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“Excellent. He was sympathetic with my issues, knowledgeable and seems to have suggested a suitable repalcement for my aids that should resolve my issues”

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Hearing Aid UK is rated 4.6 based on 701 reviews