Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.65

4.7 Rating 796 Reviews

93 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.7

Based on 796 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the hearing device for seven months. As a "middleman" you did a good job in connecting me to a local practitioner. He and she were attentive and helpful, I couldn't and didn't, ask for more. The hearing aid itself is better than I could get on the NHS but it isn't perfect. It does allow me to join-in two and three-way conversations that I had stopped trying to do. The device does more than I want or need. I am 84 and male. A disappointing choice on the "menu" is the "Rain" function; it doesn't diminish the sound, it increases it to gale force ten that drowns-out all else. The restaurant setting doesn't reduce the background noise. Impact noises are magnified out of proportion; I will hear a pin drop but not hear a quiet voice. It make what was impossible, possible but it isn't the real thing. That is something gone for ever methinks. This is, currently, the next best thing.”

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“Very helpful, expecting a visit soon hope this goes well thank you”

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“Excellent information and very helpful. Thank you”

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“A very quick response to my enquiry. Appointment booked promptly.”

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“Audiologist reng me today aand arranged appointment for Monday next”

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“First impressions a very efficient service. Will find out more in the weeks ahead.”

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“Jonathon was very professional and infornative”

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“Excellent service to date - extremely helpful audiologist and hearing aids ordered.”

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“The individuals I spoke with were courteous, knowledgeable, helpful and prices were good. I highly recommend Hearingaid.org.uk.”

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“I was pleased to meet Alan Mantell and look forward to having aids that are made by his care at the initial care and advice he gave me.”

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“Simone Farrow, the audiologist, was professional, approachable and extremely helpful. She made the testing and selection process very clear to me and my elderly mother.”

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“Just had an initial meeting - 5 srars so far! Profesional, kind, effective. Thank you, Rahulla :)”

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“Appointment arranged”

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“Was put in touch with an audiologist who supposedly had a Bristol clinic. When he got in touch he told me he no longer had a clinic or any premises in Bristol. He said he had informed hearing aid numerous times over the last couple of years that he no longer had a Bristol office, but they continued to refer people.”

Helpful Report

Sorry Mr Noble, we got this wrong. We do have a clinic in Bristol but you were passed to the audiologist who has the clinic in Bath and does home visits in Bristol. I understand that you are booked in to see him but if you would prefer to go to our Bristol clinic, please do call us or email us back and we will arrange that for you. Kindest Regards, Hearing Aid UK HQ

“Very helpful be site followed by a telephone call with Bev that explained a lot of the issues that concerned me. The interview was arranged quickly and I met the Audiologist within a couple of days at my home. He was very helpful and efficient and I have placed an order. I await the fitting.”

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“After reading the really promising consumer guide I attempted to have a session with one of the audiologists. There was no local audiologist in the Eastbourne area and so after a while I was contacted for a home visit to take place the following week. Ten minutes before my home appointment was due to take place it was cancelled (for personal reasons) and apparently their audiologist covering my area is now not able to take on new customers until 2024. The alternative offered was over an hours drive away. I may just have been unlucky, and I totally understand that somebody may be unavailable at short notice, but it appears that Hearing Aid UK just do not have enough practices signed up to provide the coverage and ongoing support they claim will be available from them.”

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We are sorry that we were unable to assist you with your hearing. As you say, the audiologist was indeed called home when he was almost at your appointment and this must have been very inconvenient for you. As his stepdaughter was badly hurt and will require some care, he decided that he would not take on any new customers before Christmas, which I agree does mean it would have been 2024 before you were seen. However, regarding coverage, you are incorrect. This audiologist is in the Brighton area, about 20 miles away, which is a normal and reasonable distance for them to support. We cover 98% of the country but there are a few areas we don't reach - If any good independent audiologists in Margate or Mablethorple are reading this, get in touch! Kindest Regards, Hearing Aid UK HQ

“I had hoped for a comparison list of specifications of makers and models so that I would not have to rely on the descriptions given by audiologists. I have a wide and various need of programmes in my hearing aids.”

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“We have been very satisfied with the service Mr A|itkin has provided on each of his two visits. He was very patient and answered almost all our queries immediately and followed up with other information later. He will be visiting us again shortly to ensure that all is well and allow us to clarify anything we have forgotten. We would certainly be happy to consult him again should it be necessary.”

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“Excellent website, with full prices and a very informative booklet to download. Prompt referral to an audiologist, who has been most helpful, and is supplying the hearing aids I need at a reasonable price.”

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“Very satisfied thank you”

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Hearing Aid UK is rated 4.7 based on 796 reviews