Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“I paid for a service to deliver flowers the next day as per their advert on google. They failed to deliver the following day and there was no communication to tell me it wouldn't be delivered. I raised an issue with them and all they said is that they use 3rd party delivery parties and as a result delivery may be delayed by up to 3 days and referred to their T&Cs. Customer services used clearly pre-written text that they just dropped into their responses and never at any point did they say, i will go away and investigate what happened. They just pointed to their T&Cs. Horrible customer experience. I won't be using them again.”

Helpful Report

Posted 2 years ago

Dear Richard, thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We truly appreciate hearing from our customers and your input is valuable to us. We would like to sincerely apologise for the inconvenience caused when your flowers were not delivered as expected and for the lack of communication regarding the delay. We understand how frustrating this must have been for you, and we apologise for any confusion or disappointment it may have caused. We are truly sorry for the unsatisfactory customer service experience you encountered when you reached out to us. Our aim is to provide individualized and attentive support to our customers, and we apologise if our responses did not reflect that during your interaction. Your feedback has been duly noted, and we will thoroughly investigate the matter to ensure such incidents do not happen again. Thank you again for sharing your concerns with us. We value your feedback and hope to have the chance to serve you better in the future. Warm regards, Katie

Posted 2 years ago

“They sent a completely different bouquet to what ordered . Very disappointed with the service. They sent bright coloured flowers to a bereaved family. Very bad ! Their response was bad too !”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us at Haute Florist. We truly appreciate your feedback. We are very sorry for any disappointment caused on this occasion. We understand this and your frustration when you received a different bouquet than what you had ordered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Katie

Posted 2 years ago

“I love this florist. I have ordered from them multiple times and they never disappoint. Amazing!”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating and kind words about Haute Florist! We truly appreciate your continued support and trust in us. We are thrilled to hear that you love our florist and that we have never disappointed you. It is our utmost pleasure to deliver amazing floral arrangements that bring joy and create unforgettable moments. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need any assistance or have any special requests, please do not hesitate to reach out to us. Once again, thank you for choosing Haute Florist. We truly appreciate your loyalty and support. Warm regards, Rosie

Posted 2 years ago

“Well packed and delivered in good condition. Will use again.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are delighted to hear that you had a positive experience with Haute Florist. Your kind words about the packaging and delivery are greatly appreciated. We take pride in ensuring that our products arrive in good condition to bring joy to our customers. We look forward to serving you again in the future. Thank you for choosing Haute Florist!

Posted 2 years ago

“My mum loved the flowers. The presentation was superb.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We are thrilled to hear that your mum loved the flowers and found the presentation superb. We hope to have the pleasure of serving you again soon. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest regards, Rosie

Posted 2 years ago

“Beautiful fresh flowers, just like the photo. Thank you!”

Helpful Report

Posted 2 years ago

Dear Claire, Thank you so much for your wonderful 5-star rating for Haute Florist! We are thrilled to hear that you are satisfied with your order. Once again, thank you for choosing Haute Florist. We truly appreciate your support and hope we can continue to serve you in the future. Warm regards, Rosie

Posted 2 years ago

“Ordered a Letterbox arrangement. Order came with a dead rose, two other roses and wilted filler greens. I contacted them twice and have had no response. I would warn anyone thinking of ordering them to look elsewhere.”

Helpful Report

Posted 2 years ago

Dear Jan, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate customers like you who let us know about their concerns. We would like to sincerely apologise for the unfortunate experience you had with your Letterbox arrangement. It is certainly not the kind of quality or service we aim to provide. We understand your disappointment with the dead rose, wilted filler greens, and lack of response from our team. We take these matters very seriously, and we are currently investigating what went wrong with your order and why our customer service did not respond promptly. Please accept our deepest apologies for any inconvenience caused. I ca see that a fresh bouquet has now been arranged for delivery. Best wishes, Katie

Posted 2 years ago

“I’d give them zero stars if I could. I ordered expensive flowers for the funeral of my uncle, along with a sympathy card (there’s a clue there; the flowers are for someone deceased .. oh, and they are to be delivered to a crematorium, second clue.) On the morning of the service, get this, I receive an email from Royal Mail crassly addressed to my late uncle, “Hi Michael Logan, we will deliver your package today between 1.03 and 3.03pm (the service was at 12!) We won’t need a signature. Not going to be in?” Imagine if this had been sent to his wife or children. Of course he won’t be in. He’s dead. You’re delivering a sympathy bouquet to a crematorium, morons. I know I shouldn’t be calling out Royal Mail; this is totally at the door of the clueless ‘artisans’ at Haute Flowers. I’m beyond incandescent. As for customer relations, their pathetic response is that they’re an online florist (their Google ads suggest otherwise) and to put the blame on Royal Mail. Disgusting in every respect.”

Helpful Report

Posted 2 years ago

Dear Nick, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and apologise for the unfortunate incidents that occurred. We completely understand your frustration regarding the email from Royal Mail, and we deeply apologise for the insensitive wording used. I can confirm that is sent from Royal Mail, not Haute Florist. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 2 years ago

“I have used Haute Florist several times and have never been disappointed. Quality of flowers are fantastic and service is excellent- from their website through to delivery My favourite online florist to go too...... Well done and thank you 😊”

Helpful Report

Posted 2 years ago

Dear Mandy, Thank you so much for awarding Haute Florist with a fantastic 5-star rating! We are thrilled to hear that you have been consistently satisfied with our services. We are dedicated to providing excellent service from the moment you visit our website until the flowers are delivered to your doorstep. It brings us great joy to know that our commitment to quality and service is recognized and appreciated. Thank you once again for your kind words and for choosing Haute Florist. We truly value your continued patronage. Warmest regards, Katie

Posted 2 years ago

“Ordered 2 bouquets for friends who both recently lost loved ones . Gorgeous”

Helpful Report

Posted 2 years ago

Dear Janette, Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us. We are sincerely sorry to hear about the loss of your friends' loved ones. It warms our hearts to know that our bouquets were able to bring some comfort and joy during this difficult time. Our team strives to create beautiful arrangements that convey emotions and we are glad that we were able to fulfill that for you. Once again, thank you for choosing Haute Florist. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We are here to make every occasion special. Best regards, Katie

Posted 2 years ago

“Always a beautiful display to send to loved ones, thankyou Kathy”

Helpful Report

Posted 2 years ago

Dear Kathy,Thank you so much for taking the time to leave us a wonderful 5-star rating for Haute Florist! We truly appreciate your support and are thrilled to hear that you were satisfied with our service. Once again, thank you for choosing Haute Florist. Your satisfaction is our utmost priority. Warm regards, Katie

Posted 2 years ago

“My daughter was very pleased with the beautiful flowers and delivered on time”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you so much for taking the time to leave us a 5-star rating for Haute Florist! We truly appreciate your support and are delighted to hear that your daughter was so pleased with the beautiful flowers. Ensuring timely delivery is a top priority for us, so we're thrilled to know that everything went smoothly. We sincerely appreciate your kind words and look forward to being of service to you again in the future. Best regards, Rosie

Posted 2 years ago

“Great service and beautiful flowers”

Helpful Report

Posted 2 years ago

Dear Lorna, Thank you so much for your glowing 5-star review of Haute Florist! We truly appreciate your kind words and feedback. We're thrilled to hear that you had a great experience with our service and that you found our flowers beautiful. Providing great service and delivering stunning floral arrangements is what we strive for. Once again, thank you for choosing Haute Florist and for taking the time to share your positive experience. We look forward to serving you again in the future! Warm regards, Rosie

Posted 2 years ago

“Please avoid this company at all costs and or look at trust pilot. The customer service is appalling when dealing with late deliveries and I am still waiting for someone to contact me 5 days after a non delivery - staff are rude and dismissive and hide behind complicated explanations on terms and conditions and then they ignore emails. This is the worst experience of customer service I have ever experienced. This is not a luxury brand they advertise to be and complaints on quality of flowers and how they deal with late items breaches all trading standards. They will not refund or replace any missing orders and they ignore your mails and complaints as a strategy to avoid refunds or replacements . I hate to write bad reviews but felt compelled to do so after my own experience and also now after looking at trust pilot. This company has no integrity or customer service standards.”

Helpful Report

Posted 2 years ago

Dear Alison, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and it is through feedback like yours that we can improve our service. Firstly, we would like to sincerely apologise for the issues you faced with late deliveries and the lack of contact from our team. We understand how frustrating and disappointing this must have been for you. We are truly sorry for any inconvenience caused. I have located your order and can see that a fresh bouquet was arranged for delivery. Warm regards, Rosie

Posted 2 years ago

“My first order with Haute Florist! Sent flowers and a candle to a friend as a birthday gift, she was delighted. Flowers arrived looking very fresh and beautifully packaged”

Helpful Report

Posted 2 years ago

Dear Kirsty, Thank you so much for your fabulous 5-star rating of Haute Florist! We truly appreciate your support and are thrilled to hear that your first order with us was a success. It warms our hearts to know that the flowers and candle you sent as a birthday gift to your friend brought such delight. Thank you again for choosing Haute Florist and for taking the time to share your positive feedback. We look forward to serving you again soon! Warm regards, Rosie

Posted 2 years ago

“I have used haute florists twice now in the last 4 weeks. I have been very impressed with the service provided and the recipients of the flowers loved them and they seem to last extremely well. I would definitely recommend this florists. Thank you haute florist”

Haute Florist 5 star review on 2nd April 2024

Helpful Report

Posted 2 years ago

Dear Heather, Thank you so much for your wonderful 5-star rating! We are thrilled to hear that you have been impressed with the service provided by Haute Florist. It is always our goal to exceed our customers' expectations, and we are delighted to know that the recipients of the flowers loved them and that they lasted exceptionally well. Your recommendation means a lot to us, and we appreciate your trust in Haute Florist. Thank you again for choosing Haute Florist, and we look forward to serving you in the future. Warm regards, Haute Florist

Posted 2 years ago

“Very happy with the service, however I would have given 5 stars if I had received a message, email or whatts app to say flowers had been delivered.”

Helpful Report

Posted 2 years ago

Dear Anne, Thank you so much for your 4-star rating of Haute Florist! We are delighted to hear that you are very happy with our service. We appreciate your feedback and understand that receiving a message, email, or WhatsApp notification upon flower delivery would have made your experience even better. We apologize for any inconvenience caused and assure you that we will work on improving our communication process. Once again, thank you for choosing Haute Florist. We hope to have the opportunity to serve you again in the future and provide you with a seamless experience that deserves 5 stars! Best regards, Rosie

Posted 2 years ago

“flowrs arrived perfectly”

Helpful Report

Posted 2 years ago

Dear Chris, thank you so much for taking the time to leave us a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear that your experience with Haute Florist was exceptional. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Rosie

Posted 2 years ago

“Purchased the flowers as a gift for my sister. Although I haven't seen them, they were described as 'beautiful'. I have used Haute several times and have recommended the florist to friends.”

Helpful Report

Posted 2 years ago

Dear Beverley, Thank you so much for your glowing 5-star rating of Haute Florist! We truly appreciate your kind words and are delighted to hear that you were pleased with your experience. We strive to consistently provide the highest quality flowers and exceptional service to all our valued customers like you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Once again, thank you for choosing Haute Florist and for your continued support! Warm regards, Rosie

Posted 2 years ago

“My aunt was absolutely delighted with her flowers. She said they were fresh, colourful and simply stunning. Thanks again Haute!”

Helpful Report

Posted 2 years ago

Dear Clare, Thank you so much for taking the time to rate us with 5 stars! We truly appreciate your feedback and are thrilled to hear that your aunt was absolutely delighted with her flowers. It's incredibly rewarding to know that our efforts in providing fresh, colourful, and stunning arrangements have brought joy to your loved ones. Your appreciation means the world to us. Thank you once again for choosing Haute Florist. We look forward to serving you and your loved ones in the future! Warmest regards, Rosie

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews