Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Excellent. Loved the hand-written note to the recipient as well! Huge thanks.”

Helpful Report

Posted 1 year ago

Dear Gregor, thank you so much for your fantastic 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with us. We always strive to go above and beyond to ensure customer satisfaction, and we are delighted to know that you loved the hand-written note to the recipient. Your kind words mean a lot to us, and we are grateful for your appreciation. Please do not hesitate to reach out if there's anything else we can assist you with. Thank you once again for your tremendous support! Warm regards, Rosie

Posted 1 year ago

“It’s the first time I’ve used Haute. I’m really impressed with the flowers and packaging. The order was great from start to finish. Many thanks. Liz Cox ps will use again 💐”

Haute Florist 5 star review on 2nd August 2024

Helpful Report

Posted 1 year ago

Dear Elizabeth, thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your kind feedback and are delighted to hear that you were impressed with our flowers and packaging. It's fantastic to know that your entire ordering experience, from start to finish, was excellent. Once again, many thanks for your glowing review. We look forward to serving you again soon! Best regards, Haute Florist Team

Posted 1 year ago

“Didn’t look quite as it did on the pictures, but beautiful nevertheless. Big bouquet, gorgeous & delivered in time 💐”

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Posted 1 year ago

Thank you so much for taking the time to share your 4-star rating of Haute Florist! We truly appreciate your feedback. It warms our hearts to know that despite not appearing exactly as pictured, the bouquet you received was still beautiful and exceeded your expectations. Our team works hard to deliver stunning arrangements and ensure they arrive on time. Your kind words mean a lot to us, and we look forward to serving you again in the future. Warm regards, The Haute Florist Team

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Dear Carol, thank you so much for your outstanding 5-star rating of Haute Florist! We are thrilled to hear that you had an excellent experience with us. Thank you once again for choosing Haute Florist. We look forward to serving you again soon! Best regards, Rosie

Posted 1 year ago

“Flowers were ordered for delivery on my mum’s birthday and didn’t arrive until two days later despite the order being within the specified timelines for the delivery date and location. The flowers were sadly going brown and wilting, having done a detour to Northern Ireland on the way to Scotland. Such a poor experience and so disappointing having ordered successfully the previous week for a friend. I’ve tried to contact the company but no one has had the courtesy to reply to my emails. It’s unfortunate the value of a repeat customer is not recognised. I wouldn’t recommend, especially if you need the delivery to arrive on a specific date.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your experience with Haute Florist. We truly appreciate hearing from our customers, as it helps us to improve our services. We sincerely apologise for the unfortunate delay in delivering the flowers for your mum's birthday. We understand how disappointing it must have been for you, especially after successfully ordering for a friend the previous week. We are truly sorry for any inconvenience caused by the brown and wilting condition of the flowers, as well as the detour they took before reaching their destination. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Katie

Posted 1 year ago

“The most beautiful flowers delivered. Wry good quality that just seem to always last so long I wouldn’t get flowers from anywhere else”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and for rating Haute Florist with five stars! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. Thank you once again for choosing Haute Florist. We look forward to delivering more joy and beauty to your doorstep in the future! Warmest regards, Rosie

Posted 1 year ago

“Absolutely beautiful flowers, smelt divine and very elegantly packaged. Lovely coloured roses which I couldn’t find anywhere else. Perfect anniversary gift. Would definitely recommend and buy again. Probably the best flowers I’ve ever ordered.”

Helpful Report

Posted 1 year ago

Dear Claire, thank you so much for your amazing 5-star rating of Haute Florist! We are delighted to hear that you were pleased with your order. Our team takes great pride in carefully packaging each arrangement to ensure an elegant presentation. Warmest regards, Rosie

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review! We're delighted to hear that you found our service excellent. Your feedback is greatly appreciated! Kind regards, Tom.

Posted 1 year ago

“I ordered my flowers last minute on Saturday to be delivered Monday for a birthday surprise. They delivered as promised, the flowers were beautiful I was told by the birthday girl. I'm very happy with the service they provided. I would recommend them. 👏”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you for your review! We're pleased to hear that everything worked well and that the flowers were lovely. Your feedback is much appreciated! Kind regards, Tom.

Posted 1 year ago

“Everything worked very well, flowers were lovely”

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Posted 1 year ago

Hello Laurance, Thank you for your review! We're pleased to hear that everything worked well and that the flowers were lovely. Your feedback is much appreciated! Kind regards, Tom.

Posted 1 year ago

“My daughter was thrilled with her flowers - she had her fave Gerberas”

Haute Florist 4 star review on 1st August 2024

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your review! We're delighted to hear that your daughter was thrilled with her flowers and that she received her favorite Gerberas. We appreciate your feedback! Kind regards, Tom.

Posted 1 year ago

“The flowers were not fresh and really disappointing as they were for my birthday, they are now in the bin as they were dead within two days of receiving them. They were sent by me daughter and cost her a lot of money. I have not let her know because I know she will be devastated. I will not be using your shop again. Barbara Bailey.”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for leaving us a 5-star rating for Haute Florist! We appreciate your support and are thrilled to hear that you had a positive experience with our services. We sincerely apologize for the unfortunate situation you encountered with the flowers you received. We understand how disappointing it must have been, especially since they were for your birthday. We assure you that this is not the level of quality we strive to provide and we are truly sorry for any inconvenience caused. Your feedback is invaluable to us, as it helps us identify areas for improvement. We appreciate your understanding and want to make it right for you and your daughter. We would be more than happy to offer you a replacement bouquet or a refund, whichever you prefer. Please contact our customer service team at your earliest convenience, and we will assist you with the necessary arrangements. We genuinely apologize for any distress this may have caused you or your daughter. Rest assured, we will make every effort to ensure that this inconvenience is rectified. We hope to have the opportunity to serve you again in the future and regain your trust. Kind regards, Tom.

Posted 1 year ago

“Easy service and delivery was very prompt, quite disappointed with the flowers, I paid extra for the medium size and the bouquet is TINY I’d be interested to know what the standard size looks like, the flowers are half dead and are already turning brown on the edges. There is some gorgeous buds dotted about however the bouquet is looking very sad! Bought these as a birthday present and my mum was sad at the dying flowers. Not worth the £40 spent 😭”

Helpful Report

Posted 1 year ago

Hello, We’re sorry to hear about your experience and appreciate your feedback. It’s disappointing to learn that the bouquet did not meet your expectations, especially for such a special occasion. We strive to provide the best quality and value for our customers. Please contact our customer service team, and we’ll be happy to address your concerns and make it right. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 1 year ago

“Always beautiful, fresh, great quality flowers in a gorgeous display. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Dear Jane,Thank you so much for leaving a glowing 5-star rating for Haute Florist! We appreciate your kind words and are thrilled to hear that our flowers always meet your expectations. Your comment, "Always beautiful, fresh, great quality flowers in a gorgeous display. Would definitely recommend," truly made our day. We also want to express our gratitude for being such a loyal customer. Your continuous support means the world to us, and we look forward to providing you with many more beautiful floral arrangements in the future. Thank you once again, and please feel free to reach out if you ever need anything. Best regards, Tom.

Posted 1 year ago

“The flowers and gift were beautiful. However the delivery could have been more transparent as they could have tried to deliver when I wanted. My sister didn't get her present for two days as she was away.”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you so much for giving Haute Florist a fantastic 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our flowers and gift beautiful. We sincerely apologize for any inconvenience caused regarding the delivery. We understand the importance of timely delivery, and we're sorry that your sister did not receive her present until two days later due to her absence. Please know that we are constantly striving to improve our services, including enhancing transparency in our delivery process. Your valuable feedback helps us identify areas where we can do better, and we assure you that we will take your comments into consideration to address any shortcomings. Once again, thank you for choosing Haute Florist and for taking the time to share your experience. We hope to have the opportunity to serve you again and provide you with an even better experience in the future. Best regards, Tom.

Posted 1 year ago

“My friend was very pleased with her flowers.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Haute Florist a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us. My friend was very pleased with her flowers. She said they were absolutely stunning and brought so much joy to her day. Your positive feedback reassures us that we are delivering the exceptional quality and service that we strive for. Once again, thank you for choosing Haute Florist and for taking the time to share your feedback. We look forward to serving you in the future! Kind regards, Tom.

Posted 1 year ago

“This was a gift and the recipient was delighted.”

Helpful Report

Posted 1 year ago

DearSusan, Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your kind words and continuous support as a loyal customer. We are thrilled to hear that the floral arrangement you ordered from us was a gift, and that the recipient was delighted! Our team takes great pride in creating beautiful and captivating floral designs, so it brings us immense joy to know that we were able to bring happiness to your loved one. Once again, thank you for your ongoing trust in us. We truly value your loyalty and look forward to serving you again in the future. Warmest regards, Tom.

Posted 1 year ago

“I would leave no stars if I could! Ordered 2 x bouquets for next day delivery, for two in recovery from cancer, wanted to brighten their days, flowers were broken on arrival and wilted within couple of days, refused any refund because you have to let them know within 3 days, well people don't call you and say thank you for spending over £100's on flowers for me, sorry they are totally rubbish don't use that company again!!! I am embarrassed beyond belief. And think company procedure is disgusting. They promote "Luxury Fresh Flowers" and this is false. Avoid this company, I have had 3 x bad experiences now. IF YOU HAVE AN ISSUE LET THEM KNOW WITHIN THREE DAYS! I plan on sharing my review everywhere I can. I am so angry.”

Helpful Report

Posted 1 year ago

Hello Trudy, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“The flowers look nothing like the picture I spent £50 on a medium summer bunch of flowers. I received them yesterday and some were squashed and shrivelled. I complained and sent pictures they reviewed the pictures and said nothing wrong with them but pictures sometimes don’t look the same as live. It was definitely a smaller bunch than what I paid for. It was for my daughter’s birthday. They offered a voucher as goodwill but that’s not the point I wanted what I paid for. I didn’t need a refund I would have preferred them to send a new bunch of flowers but they refused. On top of that Royal Mail delivered it and left them with the concierge and not delivered to my door. Why would you do that for god sake. Never again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Nice good quality flowers delivered when they said they would. I would use again”

Helpful Report

Posted 1 year ago

Dear Priya, Thank you so much for your fantastic 5-star rating of Haute Florist! We are thrilled to hear that you loved our services. We're glad that you are happy with the nice good quality flowers we delivered, and that they arrived right on time as promised. Your satisfaction is our top priority, and we are delighted to know that we exceeded your expectations. We truly appreciate your support and trust in our brand, and we look forward to serving you again in the future. Best regards, Tom.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews