Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“The flowers were not delivered cos the recipient allegedly rejected it. This is not true ! Their T&Cs says if rejected there will be no refund. What is to stop them saying that like the have in my case.? Never again. I was not even informed. It took all of three days and countless emails as there’s no telephone to reach them.”

Helpful Report

Posted 1 year ago

Hello Justina, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We sincerely apologise for the confusion regarding the delivery of the flowers and the alleged rejection by the recipient. This is definitely not the kind of service we want to provide, and we understand your frustration with the situation. Our terms and conditions indeed state that if the flowers are rejected, we do not offer refunds. We understand that the lack of communication regarding the rejection and the difficulty in reaching us via phone has only added to your disappointment. We are truly sorry for the inconvenience caused and will be taking steps to improve our communication channels to ensure that our customers have a seamless experience with us. Warm regards, Rosie

Posted 1 year ago

“I placed and order for flowers with this company for someone leaving my team, they never arrived on the correct date I tried to call and no answer I sent an email and no response so have paid for flowers and nothing has arrived would not recommend”

Helpful Report

Posted 1 year ago

Hello Jacqueline, Thank you for your review. I am very sorry for any disappointment caused on this occasion. I have located your order and can see that this was delivered on the 30th as requested to the address provided when the order was placed. I can also see that our customer service team did respond to your email on the 30th. This may have gone to your junk box. Best wishes, Katie

Posted 1 year ago

“The bouquet was nothing like the pictures even though I ordered the medium bouquet which it says the pictures are based on. If you counted the individual flowers they did not match the flowers in the pictures. It was very disappointing to see the bouquet that was actually delivered. Also there was a problem with the delivery and the order allowed no option to give any instructions. We have ordered flowers from Waitrose for this address previously which were cheaper, much better and there were no issues with delivery.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We genuinely appreciate your honesty and it helps us address any issues that may have arisen. We sincerely apologise for the disappointment caused by the bouquet not meeting your expectations. We understand that it is crucial for the arrangement to closely resemble the images shown on our website, especially when you specifically ordered the medium bouquet based on those pictures. We understand how frustrating this must have been for you. Moreover, we deeply regret the problem with the delivery and the lack of an option to provide specific instructions. We understand that clear communication and personalisation are essential in ensuring a seamless floral delivery experience, and we apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 1 year ago

“The flowers didn't arrive next day despite it being advertised it would. The flowers were not presented as seen in the advertisement. The reality is the bouquet is very thin and underwhelming. Very basic. I wish I'd used a local florist who I'm sure would have put more love and care into arranging a bouquet for a special occasion.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am truly sorry to hear about your disappointment with your recent order. We understand how important it is for flowers to arrive on time and meet expectations, especially for special occasions. I apologise for the delay in delivery and for the bouquet not being up to our usual standards. This is not the experience we aim to provide our customers. If not done already, please contact our customer care team at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“Stunning flowers and excellent service with next day delivery. I have sent several of your beautiful bouquets to friends and I will continue to buy from your company. I cannot recommend highly enough.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Haute Florist a glowing 5-star rating! We are absolutely thrilled to hear that you have been enjoying our stunning flowers and excellent service with next-day delivery. It warms our hearts to know that you have chosen our beautiful bouquets to send to your friends, and we are grateful for your loyalty as a customer. Thank you once again for choosing Haute Florist! Best regards, Rosie

Posted 1 year ago

“Ordered for a gift, they arrived on time and are beautiful.”

Helpful Report

Posted 1 year ago

Dear Melinda, thank you so much for taking the time to leave us a 5-star rating for Haute Florist! We really appreciate your kind words and are thrilled to hear that you are satisfied with your order. We're delighted that the flowers arrived on time and that they turned out beautifully. It was a pleasure serving you, and we hope to have the privilege of doing so again in the future. Warm regards, Rosie

Posted 1 year ago

“Another gorgeous bouquet of flowers delivered, this is now my third order and has been faultless. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Haute Florist! We greatly appreciate your feedback and continued support. Warm regards, Katie

Posted 1 year ago

“Stunningly beautiful bouquet, I will certainly order from you again”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating! We are thrilled to hear that you found our Haute Florist service to be exceptional. We greatly appreciate your kind words and are delighted to know that our stunningly beautiful bouquet exceeded your expectations. We look forward to the opportunity to serve you again in the future. Thank you for choosing us and for taking the time to share your wonderful experience!

Posted 1 year ago

“I made my order (from South Africa) for FLOWERS and CHOCOLATES for a family member in Scotland and the order was seamless and perfect in every way - including spot-on timing for delivery. The flowers were beautiful and I was very happy with the result. I won't hesitate to use Haute Florist again. Thank You Very Much.”

Helpful Report

Posted 1 year ago

Thank you very much for your fantastic 5-star rating of Haute Florist! We are delighted to hear that your order for flowers and chocolates for your family member in Scotland went seamlessly and perfectly in every way. We are thrilled to know that the timing of delivery was spot-on and that the flowers were beautiful, bringing you great happiness. Thank you once again for choosing Haute Florist! Best regards, Rosie

Posted 1 year ago

“Delivered on time , flowers fresh and exactly as pictured on the website. Thank you”

Helpful Report

Posted 1 year ago

Dear Sharon, thank you so much for awarding Haute Florist with a perfect 5-star rating! We truly appreciate your feedback and are delighted to hear that your experience with us exceeded expectations. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Kind regards, Rosie

Posted 1 year ago

“Lovely flowers Delivered as planned”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of Haute Florist! We truly appreciate your kind words and are delighted to hear that you found our flower arrangements to be lovely. We hope to have the opportunity to serve you again in the future and provide you with more beautiful blooms! Warmest regards, Rosie

Posted 1 year ago

“Always great flowers and service, thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star rating of Haute Florist! We truly appreciate your support and kind words. Once again, thank you for taking the time to share your positive experience. We look forward to serving you again and creating more memorable moments with our beautiful floral creations. Warm regards, Haute Florist

Posted 1 year ago

“The flowers arrived almost dead. The were delivered on Thursday 1st August and had to be binned on Sunday 4th”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We truly appreciate your honesty and for bringing this issue to our attention. We want to apologise for the disappointment and inconvenience caused by the flowers arriving almost dead. We understand how frustrating it must have been to receive a product that did not meet our usual standards. This is certainly not the level of service we strive to provide to our valued customers like yourself. If not done already, please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“I ordered flowers for my parents 60th Anniversary - the flowers turned up a day late and the petals had already started to fall off. I complained through customer service and I was given tips on how to keep the flowers fresh but no acknowledgment of the fact they turned up a fat too late. I asked for the contact details of complaints but this was ignored. Awful customer service and below average product.”

Helpful Report

Posted 1 year ago

Dear Lisa, thank you for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We sincerely appreciate your effort in letting us know about the issues you encountered with your parents' 60th Anniversary flowers. We would like to apologise for the inconvenience caused by the late delivery and the less-than-optimal condition of the petals. It is truly disheartening to hear that our customer service team did not properly acknowledge the delay and failed to provide you with the desired contact details for complaints. This is certainly not in line with the level of service we strive to offer. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 1 year ago

“Very very happy,was for my mums birthday,she was very happy and Lily's was beautiful,definitely will use again.”

Helpful Report

Posted 1 year ago

Dear Gita, thank you so much for your wonderful 5-star rating of Haute Florist! We greatly appreciate your support and are thrilled to hear that you were very happy with our service. We're delighted to have been a part of your mum's birthday celebration and glad to hear that she was very happy with the beautiful Lily's bouquet. Best regards, Tom

Posted 1 year ago

“Flowers were really lovely. Arrived a day later than scheduled, but this was not a big deal. My mother has dementia and these beautiful flowers brightened her day.”

Helpful Report

Posted 1 year ago

Dear Kathleen, thank you so much for your fantastic 5-star rating of Haute Florist! We are grateful for your support and thrilled to hear that you loved our service. We apologise for the slight delay in delivery, but we're glad it didn't pose a significant inconvenience for you. Your understanding and kind words mean a lot to us. We're even more delighted to know that the flowers brought brightness to your mother's day, especially considering her circumstances with dementia. Warmest regards, The Haute Florist Team

Posted 1 year ago

“Beautiful flowers in great conservation on really hot day for delivery and lasting well”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give Haute Florist a 5-star rating! We truly appreciate your feedback and are delighted to hear that you found our flowers to be beautiful and well-kept. Once again, thank you for your kind words and for choosing Haute Florist. We look forward to serving you again in the future! Warmest regards, Rosie

Posted 1 year ago

“very good service”

Helpful Report

Posted 1 year ago

Dear Peter, thank you so much for your fantastic 5-star rating of Haute Florist! We really appreciate your feedback and are thrilled to hear that you had a great experience with our services. "Very good service" is something we strive for, and we're delighted to know that we were able to meet your expectations. We hope to have the pleasure of serving you again in the future! Best regards, Rosie

Posted 1 year ago

“I ordered flowers for a friend on Wednesday 31st of july and they have Still not been delivered. I then tried calling the customer service number which has never been answered and then emailed customer services, who have since created a 'ticket' and still no flowers and it's now Saturday! They were supposed to be delivered by Thursday which you pay for delivery too! Really unhappy I'm having to chase up the flowers and no one has contacted me! Louise C”

Helpful Report

Posted 1 year ago

Dear Louise, Thank you so much for taking the time to provide feedback on your recent experience with Haute Florist. We sincerely appreciate your valuable input and we apologise for any inconvenience caused. We are truly sorry to hear that your flowers, which were supposed to be delivered by Thursday, have not arrived yet. I have checked the tracking link on your order and can see that delivery was attempted on the 1st as requested and also on the 2nd. Unfortunately, there was no answer on either attempt. Warm regards, Rosie

Posted 1 year ago

“Beautiful orchds delivered for my duaghter's birthday. I would definitely use this outstanding company again. Delighted.”

Helpful Report

Posted 1 year ago

Dear Marjorie, thank you so much for leaving us a fabulous 5-star rating! We are thrilled to hear that you were delighted with the beautiful orchids we delivered for your daughter's birthday. It makes us immensely happy to know that you would definitely use our outstanding company again. Your kind words mean a lot to us, and we truly appreciate your support. Once again, thank you for choosing Haute Florist. We look forward to serving you again in the future! Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews