Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

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English

“My order was a birthday treat for my 90 year sister, she was really impressed”

Helpful Report

Posted 11 months ago

Hello Maurice, Thank you so much for your generous review! We’re overjoyed to hear that your sister was impressed with her birthday treat. It truly means a lot to us to be part of such a special celebration. We appreciate your support and look forward to serving you again in the future! Warm regards, Rosie

Posted 11 months ago

“ordered flowers to arrive on my mums sixtieth birthday. they arrived a day late and were not in great condition for the price i paid. i rang to complain and there response was there was nothing they could do.”

Helpful Report

Posted 11 months ago

Hello Nadia, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected and that the quality of the flowers was disappointing. We understand how important these moments are, and it’s upsetting to learn that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 11 months ago

“Excellent service and beautiful flowers. Thank you.”

Helpful Report

Posted 11 months ago

Hello Mark, Thank you for your lovely review! We’re thrilled to hear that you were pleased with our service and the beautiful flowers. Your kind words mean the world to us and inspire us to keep delivering excellence. We can’t wait to assist you again! Warm regards, Rosie

Posted 11 months ago

“Excellent service and the plant arrived in time and ok, daughter in law loved it”

Helpful Report

Posted 11 months ago

Hello Helen, Thank you for your excellent review! We're thrilled to hear that the plant arrived on time and that your daughter-in-law loved it. Your satisfaction is our priority, and your kind words mean a lot to us. We look forward to serving you again soon! Warm regards, Rosie

Posted 11 months ago

“Beautiful flowers - recipient was delighted - outstanding”

Haute Florist 5 star review on 22nd November 2024

Helpful Report

Posted 11 months ago

Hello Christina, Thank you for your glowing review! We're overjoyed to hear that the recipient was delighted with the flowers. Your kind words inspire us to keep delivering outstanding arrangements. We can’t wait to help you with your next order! Warm regards, Rosie

Posted 11 months ago

“Good website generally easy to use, good flower selection. I find the chat bot icon annoying as it's often in the way of buttons.”

Helpful Report

Posted 11 months ago

Hello Laura, Thank you for taking the time to share your feedback! We're glad to hear you found our website easy to use and enjoyed our flower selection. We appreciate your input regarding the chat bot; we'll definitely consider this for future improvements. Your thoughts help us enhance the user experience for everyone. We hope to see you again soon! Warm regards, Rosie

Posted 11 months ago

“My Mum said 'Thank you so much they are beautiful. Best flowers I’ve ever received. xxx❤️”

Helpful Report

Posted 1 year ago

Hello Rachel, Thank you so much for your lovely review! We’re overjoyed to hear that your Mum was thrilled with the flowers and deemed them the best she’s ever received. Your heartfelt feedback means the world to us. We can't wait to help you create more beautiful moments in the future! Warm regards, Rosie

Posted 11 months ago

“Good communication, great service and, most importantly, simply fabulous flowers. I would definitely use again, thank you so much.”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you so much for your glowing review! We’re thrilled to hear that you had a positive experience with our communication and service, and that our flowers made a lasting impression. Your feedback truly means the world to us, and we can’t wait to assist you again in the future! Warm regards, Rosie

Posted 11 months ago

“Fantastic service and delivery was excellent. My friend was impressed with the flowers and mentioned that they were gorgeous. Highly recommend Haute florist”

Helpful Report

Posted 1 year ago

Hello Tom, Thank you for your amazing review! We're thrilled to hear that both you and your friend were impressed with our service and the gorgeous flowers. Your recommendation means a lot to us, and it inspires our team to keep providing excellent experiences. We can't wait to serve you again in the future! Warm regards, Rosie

Posted 11 months ago

“Ordering very easy and I hope flowers will be beautiful.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We're thrilled to hear that you found the ordering process easy. We’re confident that the flowers will surpass your expectations and bring joy to whoever receives them. Your support means a lot to us, and we can’t wait to serve you again soon! Warm regards, Rosie

Posted 1 year ago

“I was extremely dissapointed that the flowers werent delivered in time for the recipient. They were a stunning bunch but unfortunatley they could not be gifted.”

Helpful Report

Posted 1 year ago

Hello Rachel, Thank you for taking the time to share your experience with us. I'm genuinely sorry to hear that the flowers were not delivered to your recipient in time. We pride ourselves on the quality of our arrangements, and it’s disappointing to know that the timing affected your gifting. Your feedback is important to us as we continually strive to improve our services. If there's anything more we can do to address your concerns, please don't hesitate to reach out. Best wishes, Katie

Posted 1 year ago

“One word stunning”

Helpful Report

Posted 1 year ago

Hello Lana, Thank you for your amazing review! We’re so glad to hear you found our flowers stunning. Your kind words truly inspire us to keep delivering beauty and quality. We can’t wait to assist you again soon! Warm regards, Rosie

Posted 1 year ago

“As always beautiful quality flowers arrived on day required. Many thanks”

Helpful Report

Posted 1 year ago

Hello Melanie, Thank you for the wonderful review! We're thrilled to hear that you received beautiful quality flowers right on schedule. Your kind words and support mean a lot to us. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“I have used Haute Florist a handful of times now, for various reasons, everything from a thank you to Sympathy flowers. They always arrive when they should and everyone I have sent them too have been really pleased.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic review! We're delighted to hear that you’ve had such positive experiences with our flowers for various occasions. It's wonderful to know that our timely deliveries have pleased both you and your recipients. Your continued support means the world to us, and we look forward to helping you with your floral needs in the future! Warm regards, Rosie

Posted 1 year ago

“As per my positive review on Trust Pilot, I found the Haute Florist website very easy to navigate, there was an amazing selection of both flowers and plants, I particularly was in need of a white Phalaenopsis Bellissimo Moth Orchid, as a thank you gift for my dear Sister-in-law, the one I chose suited my pocket and was infact on sale with a reduction, so I went ahead and made my purchase. Both plant and card were delivered successfully and my Sister-in-law was delighted with what she received, from the photograph that she sent me. To my amazement my choice had been generously up-graded again and it was a super surprise for me! I would definately always choose to use Haute Florist in the future for their superb quality, choice, reliability and fantastic value the four major concerns for most customers buying a floral gift. Once again my sincere thanks for a job well done to all invoved at Haute Florist.”

Helpful Report

Posted 1 year ago

Hello Christina, Thank you so much for your glowing review! We're absolutely delighted to hear that you found our website easy to navigate and that our selection met your needs perfectly. It's wonderful that your gift was such a hit with your sister-in-law! Your appreciation for our quality, choice, and reliability truly means the world to us. We look forward to serving you again in the future! Warm regards, Rosie

Posted 1 year ago

“Avoid! They offer next day delivery however in reality this does not happen, dismissive customer service team and extremely poor quality flowers, certainly not as described.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience with us did not meet your expectations, especially regarding the delivery timing and the quality of the flowers. We strive to provide prompt service and high-quality products, so it’s disappointing to learn that we fell short in your case. I can see that your order was placed after the cut-off for next-day delivery which is why this was delivered on the 16th. If you could please send us some images of the flowers you received to enquiries@hauteflorist.co.uk, along with your order number and the subject line "REVIEW," we’d like the opportunity to address your concerns regarding the quality of your flowers. Best wishes, Katie

Posted 1 year ago

“Reliable service and my aunt was very happy with the card and flowers - thank you haute florist!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're so happy to hear that your aunt loved the flowers and card. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to helping you with more floral gifts in the future! Warm regards, Rosie

Posted 1 year ago

“70th birthday and she loved them!”

Helpful Report

Posted 1 year ago

Hello Karen, Thank you so much for your wonderful review! We're thrilled to hear that the flowers made the 70th birthday celebration extra special. It means a lot to us that you chose Haute Florist for such a memorable occasion. We look forward to being part of more celebrations in the future! Warm regards, Rosie

Posted 1 year ago

“Absolutely beautiful flowers, fabulous packaging, fast delivery, recipient was thrilled.”

Helpful Report

Posted 1 year ago

Hello Anastasia, Thank you so much for your wonderful review! We're thrilled to hear that the flowers were absolutely beautiful and that the recipient was so pleased. It brings us joy to know our fast delivery and fabulous packaging made a positive impression. We look forward to serving you again soon! Warm regards, Rosie

Posted 1 year ago

“Flowers turned up great. Delivery by Royal Mail was poor. Person receiving didn’t know they had been delivered until the nxt day as no one chapped or rang their door to say they were there. And I had to check where they had been left!”

Helpful Report

Posted 1 year ago

Hello Alexandra, Thank you for your fantastic review! We're thrilled to hear that the flowers turned out great. However, we apologise for the delivery issues you experienced with Royal Mail. We understand how important timely notifications are, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve the overall experience for our customers. We hope to assist you again in the future! Warm regards, Rosie

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews