Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were delivered to quite a remote place on the west coast of Scotland. Everything went well, they were a size large, whites and blues, very pretty, the recipient was very happy 👍 pleased!”

Haute Florist 5 star review on 25th November 2024

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your fantastic feedback! We’re thrilled to hear that the flowers were delivered successfully to a remote location and that they made the recipient so happy. Your kind words motivate us to keep up the good work, and we appreciate you taking the time to share your experience. Looking forward to providing more beautiful blooms for you in the future! Warm regards, Rosie

Posted 11 months ago

“First time using this florist and I wont be using them again. Sent glowers for my friends 60th theywere very disappointing wilted and squashed in the box. I was very embarrassed. Customer services admitted they were not as they should have been and offered a £10 credit!!! They needed to resend some decent flowers but declined to do so. I would not recommend, use another florist.”

Helpful Report

Posted 11 months ago

Hello Julie, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that the flowers did not meet your expectations. It’s always our goal to deliver beautiful arrangements, and it’s disappointing to learn that we missed the mark this time. I understand how disappointing it can be when gifts do not arrive in the condition anticipated, and I apologise for any distress caused. While I see our customer service team offered a £10 credit, I acknowledge your concerns regarding a replacement bouquet. Your feedback is invaluable and helps us improve our services. Best wishes, Ellie

Posted 11 months ago

“I was sent a photo of the quality of the flowers and for the money paid it was so disappointing. Nothing like the photo advertised.”

Helpful Report

Posted 11 months ago

Hello Rosanna, Thank you for sharing your thoughts. I'm truly sorry to hear that the quality of the flowers did not meet your expectations. We aim to reflect our images accurately and provide a delightful experience, so it’s disheartening to learn that we fell short in this instance. I appreciate your feedback as it helps us improve. If you would like to discuss this further, please feel free to reach out directly at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 11 months ago

“Beautiful flowers”

Helpful Report

Posted 11 months ago

Hello, Thank you for your lovely review! We’re so pleased to hear that you enjoyed the beautiful flowers. Your support means the world to us, and we look forward to bringing more blooms into your life! Warm regards, Rosie

Posted 11 months ago

“Your Hat bouquets are absolutely fantastic . Delivery spot on I now know my go to Florist”

Helpful Report

Posted 11 months ago

Hello Sunaina, Thank you so much for your glowing review! We're thrilled to hear that you loved our Hat bouquets and that the delivery was spot on. Your trust in us as your go-to florist means the world to us. We can't wait to assist you again in the future! Warm regards, Rosie

Posted 11 months ago

“Was charged £70 as I upgraded to a "large" bouquet. When arrived i was very disappointed. The bunch was nothing like the image on the website. I'd say easily half the size. Emailed customer service... their reply was almost as shocking as the poor bunch received. This is what you get.... Then silence. I'll prob just do a charge back as this is absolutely nothing like the image on their website”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I'm sorry to hear that you were disappointed with the bouquet you received. We strive to provide beautiful arrangements, and it’s disheartening to learn that your experience did not reflect our standards. We take customer feedback seriously and aim to resolve any issues you may have encountered. I can see that a fresh bouquet has been arranged for delivery. Best wishes, Tom

Posted 11 months ago

“The flowers where beautiful! my friend sent e a picture, amazing delivery speed too!, thank you so much!”

Helpful Report

Posted 11 months ago

Hello Julie, Thank you for your lovely review! We're thrilled to hear that you found the flowers beautiful and were impressed with our delivery speed. Your satisfaction means everything to us, and we’re grateful for your support. Looking forward to serving you again soon! Warm regards, Rosie

Posted 11 months ago

“Straightforward ordering, delivered on time with updates, and recipient said flowers were beautiful. Would certainly use again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your amazing review! We're delighted to hear that the ordering process was straightforward and that the flowers arrived on time and made a beautiful impression. Your satisfaction means the world to us, and we can’t wait to assist you again in the future! Warm regards, Rosie

Posted 11 months ago

“I ordered Get Well flowers from Ireland and they were delivered within 24 hours. The recipient in Manchester was delighted.”

Helpful Report

Posted 11 months ago

Hello Martine, Thank you for your amazing review! We're thrilled to hear that the Get Well flowers were delivered quickly and brought joy to the recipient in Manchester. Your feedback means a lot to us and inspires our team to keep providing prompt and beautiful service. We look forward to assisting you again soon! Warm regards, Rosie

Posted 11 months ago

“Although flowers were for a funeral the florist realised this and flowers were wrapped in black paper which was very thoughtful. Flowers were beautiful and defo use them again”

Helpful Report

Posted 11 months ago

Hello Mrs Covell, Thank you for your thoughtful review! We're truly sorry for the occasion, but we're glad to hear that the black wrapping and the beauty of the flowers brought some comfort during this difficult time. Your kind words mean a lot to us, and we appreciate your trust in us for future arrangements. We look forward to serving you again! Warm regards, Rosie

Posted 11 months ago

“I've used Haute Florist for a few deliveries now, each a different bouquet and every time the flowers are beautiful. They last so long and the delivery is so fast”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your glowing review! We’re thrilled to hear that you’ve enjoyed our bouquets and that they’ve consistently met your expectations. It’s wonderful to know that you appreciate the longevity of our flowers and the speed of our delivery. Your support means the world to us, and we can’t wait to create more beautiful arrangements for you in the future! Warm regards, Rosie

Posted 11 months ago

“I live in the US and wanted to send flowers to a family member in the UK! This was the easiest company to ever use! I actually thought there was no way the flowers were going to make it! Not only were they on time, they were absolutely beautiful!”

Haute Florist 5 star review on 24th November 2024

Helpful Report

Posted 11 months ago

Hello Jill, Thank you so much for your incredible review! We’re overjoyed to hear that sending flowers to your family member in the UK was such a seamless experience for you. It’s wonderful to know they arrived on time and were beautiful! Your satisfaction means the world to us, and we can’t wait to assist you again in the future. Warm regards, Rosie

Posted 11 months ago

“Thank you so much for having a great web site that is easy to navigate with great pictures that are realistic and with a choice of delivery. Also there is no hard sell to buy extras. Excellent service.”

Helpful Report

Posted 11 months ago

Hello Jacqui, Thank you so much for your kind words! We’re thrilled to hear that you found our website easy to navigate and appreciated the realistic pictures and delivery options. It’s great to know that you value our approach of not pushing extras—your comfort and satisfaction are our top priorities. We truly appreciate your support and look forward to serving you again in the future! Warm regards, Rosie

Posted 11 months ago

“Bought the obelisk terrarium. Arrived beautifully packaged but I was shocked to find it was only 9” tall. The dimensions are listed for the base - 11x11cm- but I hadn’t checked. It seemed bigger as the picture shows about 6-7 plants but it contained only 2 - which is all that would fit. Battery pack is too big to fit inside terrarium but looks very stylish despite being on the petite side. Good quality design. Very pleased with it as I got it with a discount. I’d feel less pleased if I’d paid full price.”

Helpful Report

Posted 11 months ago

Hello Jackie, Thank you for sharing your review! We're glad to hear that you appreciated the beautiful packaging and quality design of the obelisk terrarium. We strive to provide accurate dimensions, and we apologize for any confusion regarding the size and plant capacity. It’s great that you enjoyed the discount as well! Your feedback is valuable to us, and we’re here to help with any future purchases you might consider. Warm regards, Rosie

Posted 11 months ago

“These flowers were for a friend going through cancer treatment and last week was a particularly arduous week. The flowers were delivered on the day requested before she left for the hospital and were a great source of joy. I chose the dried flower arrangement to remind her of a beautiful dried flower loft that we used to visit as much younger women.”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your heartfelt review! We're truly touched to hear that the flowers brought joy to your friend during such a challenging time. It means a lot to us that you chose a dried flower arrangement to evoke cherished memories. Your kind words inspire us to continue spreading beauty and comfort through our floral creations. We look forward to serving you again! Warm regards, Rosie

Posted 11 months ago

“Delivered on time amid forecasts of extremely poor weather conditions. Thank you. Great job!”

Helpful Report

Posted 11 months ago

Hello Robert, Thank you for your amazing review! We’re so pleased to hear that your delivery arrived on time, especially given the challenging weather conditions. Your appreciation means a lot to us, and we’re committed to ensuring our service is reliable no matter the circumstances. We look forward to assisting you again! Warm regards, Rosie

Posted 11 months ago

“Beautiful”

Helpful Report

Posted 11 months ago

Hello, Thank you for your lovely review! We're so pleased to hear that you found everything beautiful. Your kind words mean the world to us and inspire our team to keep creating stunning arrangements. We can't wait to have the pleasure of serving you again! Warm regards, Rosie

Posted 11 months ago

“Flowers were pretty person who received them loved them which is main thing, I was just expecting something more just seemed small.”

Helpful Report

Posted 11 months ago

Hello Samantha, Thank you for taking the time to share your experience! We're glad to hear that the recipient loved the flowers. We always aim to delight our customers, and we appreciate your feedback regarding the size. Your insights help us to improve our offerings. We hope to have the opportunity to provide you with a more impressive arrangement in the future! Warm regards, Rosie

Posted 11 months ago

“Very efficient, beautiful flowers, my friend was very pleased”

Helpful Report

Posted 11 months ago

Hello Della, Thank you for your lovely review! We're delighted to hear that you found our service efficient and that your friend was pleased with the flowers. Your feedback means a lot to us, and we're committed to maintaining our standards of quality and service. Looking forward to assisting you again! Warm regards, Rosie

Posted 11 months ago

“Ordered late on Monday and arrived by midday the next day. Helpful on chat too.”

Helpful Report

Posted 11 months ago

Hello Aston, Thank you so much for your fantastic review! We’re thrilled to hear that your order arrived promptly and that our chat support was helpful to you. Your satisfaction is our top priority, and we appreciate your kind feedback. We look forward to assisting you again soon! Warm regards, Rosie

Posted 11 months ago

Haute Florist is rated 4.7 based on 30,058 reviews