Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Thank you for the service and highly Recommended!”

Helpful Report

Posted 1 year ago

Thank you for your generous 5-star rating of Haute Florist! We deeply appreciate your positive feedback and are thrilled to hear that you had a great experience with our services. Your kind words mean a lot to us. Once again, thank you for choosing Haute Florist. We are privileged to have you as our valued customer. Warm regards, Tom

Posted 1 year ago

“Timely and bouquet was appreciated by bereaved family”

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Posted 1 year ago

Thank you so much, Jinder, for taking the time to leave us a stellar 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Haute Florist.We understand the importance of timely delivery, especially during sensitive times like the bereavement of a loved one. It warms our hearts to know that the bouquet you ordered was appreciated by the bereaved family. Our goal is always to provide exceptional service and deliver beautiful arrangements that bring comfort and solace. Once again, we sincerely thank you for your feedback and for choosing Haute Florist. We look forward to serving you again in the future with more exquisite floral creations tailored to your needs.

Posted 1 year ago

“Amazing flowers, impressed my friend. Well done 👍”

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Posted 1 year ago

Dear Beata, thank you so much for your amazing 5-star rating of Haute Florist! We are thrilled to hear that our flowers impressed your friend. It truly warms our hearts to know that our hard work has brought joy to others. Best regards, Haute Florist Team

Posted 1 year ago

“Haute Florists came through again! Excellent speedy website and my aunt in Scotland was thrilled to receive her arrangement. I’ll definitely use them again. Thank you Haute! From Victoria BC Canada”

Helpful Report

Posted 1 year ago

Dear Victoria, Thank you so much for your wonderful review and for giving us a 5-star rating! We are thrilled to hear that Haute Florist was able to exceed your expectations once again. Our team takes great pride in providing an excellent and speedy website for our valued customers like you. Thank you once again for choosing Haute Florist! Warm regards, The Haute Florist Team

Posted 1 year ago

“Flowers were beautifully”

Haute Florist 5 star review on 9th August 2024

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Posted 1 year ago

Thank you so much, Denise, for your wonderful 5-star rating of Haute Florist! We sincerely appreciate your kind gesture and are thrilled to hear that you loved our services. Flowers were beautifully designed just for you, and we always strive to bring joy and elegance to each arrangement. We look forward to serving you again soon and making your future floral experiences just as amazing. Thank you once again for your support!

Posted 1 year ago

“Great service excellent product”

Helpful Report

Posted 1 year ago

Dear Kristian, thank you so much for taking the time to rate Haute Florist with 5 stars! We truly appreciate your kind words and support. It was our pleasure to provide you with great service and an excellent product. Looking forward to serving you again in the future!

Posted 1 year ago

“Alwys reliable. Top quality blooms and immaginative arrangements.”

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Posted 1 year ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We greatly appreciate your positive feedback and are thrilled to hear that you had a top-notch experience with us. Once again, we want to express our sincere gratitude for your generous rating. It means a lot to our team, and we are motivated to continue providing you with exceptional service in the future. Warmest regards, Haute Florist Team

Posted 1 year ago

“Great looking flowers for a great day”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Haute Florist! We are absolutely thrilled to know that you had a wonderful experience with us. Great looking flowers for a great day can truly make all the difference, and we're delighted to have been able to contribute to your special occasion. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thanks again for choosing Haute Florist!

Posted 1 year ago

“Thank you so much. My Blue Beauty bouquet was beautifull, fresh and perfect in every way.”

Helpful Report

Posted 1 year ago

Dear Gillian, Thank you so much for awarding Haute Florist with a magnificent 5-star rating! We truly appreciate your kind gesture and taking the time to share your experience with us. Thank you again for your support and for choosing Haute Florist. We look forward to serving you again in the future! Warmest regards, Haute Florist

Posted 1 year ago

“I received multiple flower deliveries following a recent bereavement. The flowers from Haute were stand out in quality and freshness and were by a long way the longest lasting and most beautiful flowers I received.”

Helpful Report

Posted 1 year ago

Dear Claire, thank you so much for taking the time to rate Haute Florist with 5 stars. We are truly grateful for your kind words and for choosing us to provide you with flowers during such a difficult time. Once again, thank you for your kind words and for choosing Haute Florist. We are here for you anytime you need us and we hope to have the opportunity to serve you again in the future. Warm regards, Katie

Posted 1 year ago

“Professional services”

Helpful Report

Posted 1 year ago

Thank you so much, Larisa, for your outstanding 5-star rating of Haute Florist! We greatly appreciate your kind words and continued loyalty as our valued customer. At Haute Florist, we take great pride in providing professional services to ensure that every floral arrangement is crafted and delivered with utmost care and precision. We are thrilled to know that your experience with us has been nothing short of exceptional. Once again, thank you for your glowing review and for choosing Haute Florist as your go-to floral provider. We look forward to serving you again soon with our top-notch services!

Posted 1 year ago

“Great service with prompt delivery!”

Haute Florist 5 star review on 8th August 2024

Helpful Report

Posted 1 year ago

Dear Rachel, thank you so much for taking the time to give us a 5-star rating! We greatly appreciate your kind words and support. We are thrilled to hear that you had a wonderful experience with Haute Florist. Thank you once again for choosing Haute Florist! Warm regards, Rosie

Posted 1 year ago

“Flowers were lovely.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We truly appreciate your kind words and your support. We are thrilled to hear that the flowers were lovely and we are delighted that we were able to meet your expectations. Thank you again for choosing Haute Florist, we look forward to serving you again in the future!

Posted 1 year ago

“2 sets of flowers never delivered. Rude and condescending customer service that refused to refund and gave every excuse in the book. Zero accountability. Will never shop here again. Please look at independent Google reviews before purchasing.”

Helpful Report

Posted 1 year ago

Hello Courtney, thank you so much for taking the time to share your experience with Haute Florist. We sincerely appreciate your feedback and value your perspective. We would like to apologise for the unfortunate situation regarding the two sets of flowers that were not delivered. This is certainly not the level of service we strive to provide, and we understand how frustrating and disappointing it must have been for you. Additionally, we are truly sorry if our customer service appeared rude during your interaction. We understand that this type of behaviour is unacceptable and goes against our principles. This will be investigated internally. We genuinely apologise for any inconvenience caused by the refusal to refund and the excuses given. We aim to hold ourselves accountable for our mistakes and take full responsibility for them. It is disheartening to hear that we fell short of meeting your expectations. Warm regards, Rosie

Posted 1 year ago

“0 out of 5 stars. Do not order flowers from Haute Florist (aka Prestige Gifting) and spare yourself the hassle. They have a truly horrible business model and the worst customer service I have ever experienced. Just some very quick things to note:- they allow you to select a delivery date, but they cannot guarantee this, even if you pay for express delivery. They blame this on the fact they use a third party courier (Royal Mail) and as such have no control over it. Because of this, its apparently also their policy that you have to wait 3-working days before seeking help from Haute's customer service. They are correct in that they have no control over the flowers once collected by the third party courier, but they do have control over which courier they use. Flowers are perishable and often bought for a specific special occasion, so they should be using a more reliable delivery method. Their website does not make any of the above clear, even on the specific 'delivery information' section. If you have an issue (which you likely will), their customer service will do everything in their power to avoid giving you a refund and will not take any accountability. The way I was spoken to over email was also incredibly condescending and rude. I know it's easy to look at a bad review and think it's likely just from an unlucky person who had a particularly bad experience. All I would say is don't trust the reviews on Haute's website, that have very likely been cherry picked, bought or faked. Look at the independent Google reviews (I wish I had). The sheer amount of reviews that complain about missing, late and poor quality flowers is staggering. My experience: I ordered a large bouquet of flowers for a colleague who had recently gotten married. I selected a specific delivery day and paid for next day delivery. The flowers didn't show up. When I phoned customer service they refused to help me until 3 working days post selected delivery date, and for some reason not till after 19:30 (by which time their customer service line was closed). They said this was their policy considering they were using a third party courier and had no control over the delivery. On day 4, I emailed customer service asking for a refund as the flowers were nowhere to be found and would likely be in poor condition if they did arrive (which they never did btw). This was refused, as they wanted to try and rectify the issue by sending out a replacement first. I reluctantly agreed and asked for these to be sent next day delivery to another address (my own address this time, as it was the weekend). I got an email from Royal Mail notifying me that the flowers had been delivered, however again, they were nowhere to be found and there was no 'missed delivery' note. After checking around the outside of my house and with my neighbours, I emailed customer service again to inform them. Even after 2 bunches of flowers going missing they STILL refused to give me a refund, and said they weren't liable because I must have given them the wrong home address. I was sent the home address they had in their system, which lo and behold wasn't mine. I sent screenshots of our own email chain proving I had given the correct address on 2 separate occasions and so the fault was clearly on their side. Only then did I get a half-assed apology. When I asked for a refund for the 4th time, I was still told no. Unbelievable. Thankfully I paid via PayPal so I was able to lodge a complaint with them, and was given a full refund within about 10 minutes. The whole process was such a complete waste of time and mental energy, and resulted in the flowers being gifted a week late. Please save yourself the trouble and buy local. I made a very last minute trip to my local florist, and the difference in customer service was astounding. I walked out 20 minutes later with the most beautiful bouquet, tailor made to my exact specifications. The whole thing couldn't have been easier and more pleasant. Don't fall into the trap of thinking ordering online is more convenient like I did. Couldn't have been farther from the truth. For my troubles, Haute offered me a £5 credit. Laughable.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your detailed experience with us. We sincerely apologise for the frustration and inconvenience you encountered. Your feedback is invaluable and highlights areas where we clearly fell short of expectations. We're sorry that our delivery service and customer support did not meet the standards we strive for. It's clear that the delays and communication issues caused significant disappointment, especially given the importance of the occasion. We understand how crucial timely and accurate deliveries are, particularly with perishable items like flowers. We acknowledge that relying on a third-party courier can present challenges, and we’re currently reviewing our logistics process to prevent similar issues in the future. We also recognise the need for clearer communication on our website about our delivery policies, and we will work to ensure that customers are fully informed before placing an order. Regarding the handling of your complaint, we deeply regret that our responses added to your frustration. This is not the level of service we aim to provide, and we will use your feedback to improve our customer service training. We’re glad to hear that PayPal was able to resolve your refund request swiftly. While we can’t undo the inconvenience caused, please know that your experience has prompted us to take serious internal actions to improve our services. Thank you again for your review. We’re committed to making the necessary improvements to ensure such experiences do not happen again. Warm regards, Rosie

Posted 1 year ago

“Beautiful bouquet delivered in time”

Helpful Report

Posted 1 year ago

Dear Jean, thank you so much for taking the time to give us a 5-star rating for Haute Florist! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Once again, thank you for your kind words and for choosing Haute Florist. We look forward to serving you again in the future! Best regards, Katie

Posted 1 year ago

“Always a lovely presentation, loved ones always appreciate them”

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Posted 1 year ago

Dear Dunni, thank you so much for your fabulous 5-star rating of Haute Florist! We're thrilled to hear that you loved our presentation, as well as your loved ones' appreciation of our arrangements. Your kind words mean the world to us! Once again, thank you for choosing Haute Florist. We cannot wait to serve you again soon! Warm regards, Katie

Posted 1 year ago

“My mum was over the moon with her flowers! The variety of flowers, size and amount are great! Certainly not your everyday same old flowers in her bouquet. Presented very unique and again a step up from your everyday same old! Highly recommend”

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Posted 1 year ago

Dear Sarah, Thank you so much for taking the time to leave us a 5-star rating for Haute Florist! We truly appreciate it. Thank you once again for choosing Haute Florist! Best regards, Rosie

Posted 1 year ago

“Flowers arrived on time, packaged very well and were beautifully fresh and exactly as illustrated on Haute website This is the second time I have used Haute and will definitely use again”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star review of Haute Florist! We greatly appreciate your kind words and your continued support. We are thrilled to hear that the flowers arrived on time, were packaged beautifully, and were fresh and exactly as illustrated on our website. It's fantastic to know that we have met your expectations once again. We are absolutely delighted that you have chosen Haute Florist for the second time, and we look forward to serving you again in the future. Thank you for your trust and loyalty!

Posted 1 year ago

“Delivery in time”

Helpful Report

Posted 1 year ago

Dear Larisa, Thank you so much for your amazing 5-star rating of Haute Florist! We truly appreciate your kind words and support. Thank you again for choosing Haute Florist! Best regards, Rosie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews