Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

4.7 Rating 30,058 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 30,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 7th November 2025

Candice-Marie Litchfield

Haute Florist 5 star review on 5th October 2025

3790

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Loved the entire checkout process. It was so easy and fast. Looking forward to surprising my wife for her birthday!”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you so much for your incredible 5-star rating of Haute Florist! We appreciate your feedback and are thrilled to hear that you loved the entire checkout process. Thank you once again for choosing Haute Florist. We look forward to serving you again in the future. Warm regards, Rosie

Posted 1 year ago

“The worst flowers I have ever received. I sent photos immediately after delivery, the roses were virtually dead. The reply was stereo type. A day later I sent 3 more photos. The roses were well and truly dead. Another stereo type ridiculous reply. I would most certainly never ever recommend your flowers to anyone. I am a trained florist of many years experience who ran/owned a successful business doing work for large companies. Eg. Rolls Royce.”

Helpful Report

Posted 1 year ago

Hello Lynn, Thank you for your review. I’m truly sorry to hear about your experience and the issues with the roses. We take pride in our quality, and it’s disappointing to hear we didn’t meet your expectations. Your feedback is very important, and we regret that our response didn’t address your concerns effectively. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Never disappoints. Always on time and everyone I send to is always in awe of the floral arrangements they receive. Whether a birthday, celebration or just for love it’s always such a pleasure to have such great floral arangements to choose from.”

Helpful Report

Posted 1 year ago

Hello Adriana, Thank you so much for your wonderful feedback! We’re thrilled to hear that we consistently meet your expectations and that our floral arrangements bring joy to those you send them to. It’s always a pleasure to be part of your special occasions. We look forward to helping you with more beautiful arrangements in the future!

Posted 1 year ago

“My girlfriend started crying when she opened the box as the flowers were so beautiful and it was a surprise gift.”

Haute Florist 5 star review on 13th September 2024

Helpful Report

Posted 1 year ago

Hello Florjan, We’re delighted to hear that the flowers made such a special impact and brought tears of joy. It’s wonderful to know we could help make your surprise gift memorable. If you need anything else, we’re here to help!

Posted 1 year ago

“Flowers arrived a day late when I had requested next day delivery. Despite the tracking info, I know that there was no delivery attempted. Customer services were very unhelpful. Flowers were withered on arrival, which is no surprise as they were late. I will not be using this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m really sorry to hear about the delay and the issues you experienced with the flowers. This is certainly not the standard we aim for, and I understand your frustration. We take your feedback seriously and will be addressing this with our team to ensure improvements. Warm regards, Rosie

Posted 1 year ago

“Beautiful flowers and excellent service, thank you”

Helpful Report

Posted 1 year ago

Hello Michelle, Thank you for your kind words! We’re thrilled to hear that you were pleased with both the flowers and our service. Your satisfaction is our priority, and we appreciate your support!

Posted 1 year ago

“The flowers were sensational and thoroughly admired and enjoyed by all at the birthday party. Many photographs were taken and I'm sure you will hear from some of the guests. The beautiful box of chocolates were also a source of pleasure.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your fantastic feedback! We’re delighted to hear that the flowers were a hit at the birthday party and that everyone enjoyed them. We’re also glad the box of chocolates was a source of pleasure. Your kind words mean a lot to us, and we look forward to serving you again in the future!

Posted 1 year ago

“Flowers were not delivered on requested date, nothing like image, lots dead, really embarrassing to have those sent, would never use again, will be requesting a refund”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m truly sorry to hear about the issues you experienced with your order. This is not the level of service we aim to provide, and I understand how disappointing this must be. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“I have not used Haute Florist before, but I was impressed by their excellent service, and will not hesitate to certainly use them again. Geraldine”

Helpful Report

Posted 1 year ago

Hello Geraldine, Thank you for your kind words! We’re thrilled to hear that you were impressed with our service. We look forward to assisting you again in the future and appreciate your support!

Posted 1 year ago

“Orchid plant arrived on time. Friend and mother thought it was beautiful. Sent me a photo and it did look lovely and as shown in pictures”

Helpful Report

Posted 1 year ago

Hello Elspeth, Thank you for your wonderful feedback! We’re thrilled to hear that the orchid plant arrived on time and that it looked just as lovely as shown in the pictures. It’s great to know that it made an impression on your friend and mother. If you need anything else, we’re here to help!

Posted 1 year ago

“My cousin was very pleased with the flowers I sent. She sent me a photo. They looked beautiful.”

Haute Florist 5 star review on 12th September 2024

Helpful Report

Posted 1 year ago

Hello Mary, Thank you so much for sharing this! We’re delighted to hear that your cousin was pleased with the flowers and that they looked beautiful. Your satisfaction is important to us, and we’re glad we could help make the occasion special. If you need anything else, feel free to reach out!

Posted 1 year ago

“Beautiful flowers our friends were delighted”

Haute Florist 5 star review on 11th September 2024

Helpful Report

Posted 1 year ago

Thank you for your lovely review! We're so glad to hear that the flowers delighted your friends. We appreciate your support and look forward to helping you again!

Posted 1 year ago

“Flowers were beautiful and although the Post Office delivered 3 days late, the bouquet held up under those conditions. Happy customer!”

Helpful Report

Posted 1 year ago

Thank you for your kind review! We're thrilled to hear that you loved the flowers, even with the delivery delay. It's great to know the bouquet held up well. We're happy to have you as a satisfied customer and appreciate your understanding!

Posted 1 year ago

“Haute are my preferred florist and not had any problems from them. Although I would prefer that they do not use Royal Mail (due to issues with other suppliers using them), on this occassion there were no issues, even with a Sunday delivery. Will definately use them again.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for your continued support! We're delighted to be your preferred florist and that everything went smoothly with your recent order, including the Sunday delivery. We appreciate your feedback on the delivery service and will keep it in mind. Looking forward to serving you again soon!

Posted 1 year ago

“Arrived promptly and the recipients were delighted with them A1+”

Helpful Report

Posted 1 year ago

Hello Mrs Varley, Thank you for the fantastic review! We're thrilled to hear that the flowers arrived promptly and that the recipients were delighted.

Posted 1 year ago

“2 days late Delivered in the end efficiently”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for the two-day delay, but we're glad to hear that the delivery was efficient once it arrived. We appreciate your patience and understanding.

Posted 1 year ago

“Really happy with my order. They were for my mother’s birthday and she has been thrilled with them and also impressed with how long they have lasted. Would certainly use Haute again!”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review! We’re delighted to hear that your mother was thrilled with her birthday flowers and that they’ve lasted well. It’s great to know we met your expectations, and we look forward to serving you again in the future.

Posted 1 year ago

“Nicely packed, nice packaging, beautiful flowers, easy to follow instructions. Wow order from here again.”

Haute Florist 5 star review on 10th September 2024

Helpful Report

Posted 1 year ago

Hello Callum, Thank you so much for your wonderful review! We're thrilled to hear you loved the packaging, flowers, and found the instructions easy to follow. We look forward to your next order!

Posted 1 year ago

“Beautiful flowers, the best quality I have found. Spoilt for choice with the arrangements. Good range of classic designs and unusual surprises.”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you for your lovely review! We're so glad you enjoyed the quality and variety of our flowers. It's great to hear that you appreciated both our classic designs and the more unique arrangements. We can't wait to surprise you again with your next order!

Posted 1 year ago

“I was able to make the purchase with ease and add a little gift too. I'm thankful that the delivery was able to be made as there was quite a distance for my friends delivery.”

Helpful Report

Posted 1 year ago

Thank you for your kind review! We're happy to hear that the purchasing process was smooth and that you were able to add a special gift. We're also glad the delivery reached your friend, despite the distance. We appreciate your trust in us!

Posted 1 year ago

Haute Florist is rated 4.7 based on 30,058 reviews