Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“Brilliant service and delivery - recipient was very pleased!”

Helpful Report

Posted 2 years ago

Thank you so much, Sarah, for your 5-star rating of Haute Florist! We are delighted to hear that you received brilliant service and delivery, and that the recipient was very pleased! We appreciate the kind words and the support!

Posted 2 years ago

“Beautiful flowers. Very impressed”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Haute Florist! We're so glad that you were impressed with the beautiful flowers we provided. We appreciate your kind words and your support!

Posted 2 years ago

“Firstly, their system cropped my card message even though it met the character limits. Tried to contact them to resolve it but their customer service rep Zahra blamed me for not contacting them sooner when I literally tried to reach them as soon as I received my order confirmation. Secondly, I order a medium Country Wild Garden, paid extra for this larger bouquet as displayed on their website but the bouquet that was sent looks so terrible honestly I'm so embarrassed that these were the flowers that were sent to my friend. Moral of the story, I'm never ordering from Haute Florist again. There is nothing "haute", high-class or fancy about the flower bouquets.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We are truly sorry that you had difficulty with our card messaging system and that the bouquet did not meet the expected quality standards you had. It seems like you have had some unfortunate dealings with us and we deeply regret that. We will certainly look into the matter with Customer Service. If not done already, please send us some photos of the bouquet and we would be happy to look into this further for you. Best wishes, Katie

Posted 2 years ago

“Not used this company before but the service was great. I was kept informed about delivery and the flowers were loved”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Haute Florist, Rosemarie! I'm so glad to hear that we exceeded your expectations with our service and that the flowers were loved. It's always fantastic to be able to make someone's day brighter with our arrangements. We're thrilled that you chose to try us out and I'm grateful for your kind words.

Posted 2 years ago

“Flowers were lovely rang to ask if the delivery driver could knock on mums door open it and put flowers in as mum bed bound. Mum received flowers a great service would use again”

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Posted 2 years ago

Thank you, Michelle, for your 5-star rating of Haute Florist. We appreciate you taking the time to leave such a glowing review. We're delighted that we were able to accommodate your request to have the delivery driver knock on your mum's door and put the flowers in - we knew they would make a perfect way to brighten up your mum's day. We're delighted that you were happy with the service and we'd love to be your florist again very soon!

Posted 2 years ago

“Beautiful flowers in stunning packaging make fabulous gifts for very special friends Would definitely use again”

Haute Florist 5 star review on 28th November 2023

Helpful Report

Posted 2 years ago

Thank you so much, Sarah, for your five star rating of Haute Florist! We appreciate your kind words about our beautiful flowers and stunning packaging. We're so pleased you'd definitely use us again - that means the world to us!

Posted 2 years ago

“Hat Box flowers arrived with 11 of the roses broken stems at the bottom of the delivery box. Contacted Haute to be offered £15 for a £70 purchase, joke. Requested that the send a replacement they said that this was not their policy. Surely if the product is not fit for purpose then a replacement should be offered. Customer service needs to be revised to meet their statements of 100% satisfaction guarantee. This is stated throughout their T&T'c its a shame they don't live by their words.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Haute Florist and to let us know about your experience. We apologize for your experience with the Hat Box delivery. This is not the standard of quality we try to uphold. We understand your point of view that if the product is not fit for purpose then a replacement should be offered and we take your feedback seriously to ensure we are meeting our 100% satisfaction guarantee. I will pass this feedback on to the appropriate teams. Best wishes, Katie

Posted 2 years ago

“Wife was delighted with her birthday flowers”

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Posted 2 years ago

Thank you so much, Paul, for your 5 star review of Haute Florist! We're so pleased to hear that your wife was delighted with her birthday flowers - it always puts a smile on our faces when we hear feedback like this!

Posted 2 years ago

“Excellent service Made my mother in law s day she said the flowers were beautiful and excellent presentation xxx Thank you”

Helpful Report

Posted 2 years ago

Thank you for your kind words and for your five-star rating of Haute Florist! We are thrilled to hear that our excellent service and presentation made your mother-in-law's day special. We greatly appreciate your support!

Posted 2 years ago

“Delivered on time, good quality as per usual”

Helpful Report

Posted 2 years ago

Thanks so much for the 5-star rating! We really appreciate it! We're so glad to hear that your order was delivered on time, and that the quality was up to your usual standards. We hope you were satisfied with the experience!

Posted 2 years ago

“My Mum was so happy to receive her large bunch of lilies for her birthday! I couldn’t be there so it meant a lot to be able to acknowledge the day! She even told me off for getting posh ones! The picture she sent of them looks great. I can’t wait to see what they look like when they’ve opened up! Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, Jenna! I'm so glad to hear that your mum loved the large bunch of lilies. I'm sure it'll look even more beautiful when they open up! Thank you for your kind words.

Posted 2 years ago

“Just like photo”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating of Haute Florist, Daniel! We are so pleased to hear that you found the bouquet to be just like the photo. We truly appreciate your kind words!

Posted 2 years ago

“Do not purchase from here - my flowers came a day late and my white roses were brown. I emailed them along with photographic evidence and they gave me terrible customer service and offered no compensation apart from a £10 credit onto my account - yet after the extremely poor service and poor quality they must be delusional that I would shop here again and therefore refused this insulting offer. I highly advise no one else to shop here unless you want dead flowers for your loved ones funeral which was in my case - the irony. In addition they addressed me by the wrong name, yet having sent numerous emails. This company lacks in every aspect possible and clearly customer service and quality is not a focal point.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your review of Haute Florist. We are sorry to hear that your flowers arrived a day late and that some of the roses were brown and we do apologise for any upset caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 years ago

“Worst possible florists I have ever dealt with. They lie about the flowers, the size and the look and the delivery. I ordered a 65 pounds flower for a friends birthday who was very depressed and lonely and I needed the flowers to arrive on her birthday. They didn’t arrive at all and when I contacted them asking for why, they said sorry we don’t guarantee a delivery date even if it’s for a birthday. The customer service lady was awful she was laughing at me when I was expressing my stress and they basictly stole 60 pounds from me without delivering my flowers and refused to refund it. I would never buy from them”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you have had with our service. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Our customer service team will treat all customers with respect and they deserve to receive the same. I will pass our feedback on, so this can be investigated internally with the relevant team members. Warm regards, Rosie

Posted 2 years ago

“Excellent service...Beautiful flowers...My friend loved them (so much she didn't take the paper off in vase!) My only comment would be able to "see" a picture of the different size bouquets, to help selection.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Haute Florist! We are thrilled to hear that our service was excellent and your friend loved the beautiful flowers so much that they didn't even remove the paper from the vase! We appreciate your suggestion to include pictures of the different size bouquets and we will definitely keep this in mind when making updates to our website. Again, thank you for the kind review!

Posted 2 years ago

“Don’t trust this company. Firstly there was broken stem flowers in the bunch. Secondly the actual bundle looked nothing alike the one they advertised in the picture. Their customer service is also very poor as they kept on asking me for pictures and responding no issues with quality. Could have ordered a much better quality product from somewhere else with the price I paid.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback on Haute Florist. We apologize for the broken stems that were included in your order, as well as for the discrepancies between the advertisement and the product you received. We are disappointed that you had a negative experience. I will feed this back to our team. Warm regards, Tom

Posted 2 years ago

“An over reliance on a 3rd party courier company has resulted in expensive flowers being delivered to a building, not a person. Four days later the flowers I ordered are still not with my friend, still lost inside the building, not delivered to a person, but simply left with the rest of the daily post, stationery & mail in some back office, somewhere. Haute in their own defence say they can't control their delivery supplier, it's not their fault and the flowers 'were delivered'. What a waste of money & flowers. Brand fail.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback with us on Haute Florist. We truly appreciate you for being honest and we are so sorry that your experience has been frustrating and unsatisfactory. We take our customer's feedback to heart and want to make sure that we are always providing the best service to our customers. We understand why you are disappointed with our service and this will be raised with our Dispatch Manager. Warm regards, Tom

Posted 2 years ago

“Had to send my aunt flowers in UK. She’s end stage cancer. I ordered on line from Toronto, Canada. She called to thank me, barely able to vocalize. She loved the flowers & was so grateful.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Haute Florist, Ashmeela. We are so pleased to hear that the flowers meant so much to your aunt despite such difficult circumstances. It is very gratifying to know that we could bring a bit of happiness to your aunt, and we are humbled by this lovely review.

Posted 2 years ago

“The flowers ordered were a birthday present. Ordered 5 days before. The flowers did not arrive. Unable to contact Haute. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with us. We apologize that the flowers ordered for your birthday present were not delivered as planned. We understand how frustrating it must have been when you were unable to contact Haute, and we are so sorry for any inconvenience this caused. I can see that your order has been received today.

Posted 2 years ago

“12 red roses arrived on time and were in perfect condition… my partner lved them.”

Helpful Report

Posted 2 years ago

Thank you so much Ian for your wonderful 5 star rating of Haute Florist! We're so glad to hear that the 12 red roses arrived on time and were in perfect condition, and that your partner loved them. We appreciate your kind words and your support!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews