I am very disappointed with your company. I booked time off work to lay a lawn. I ordered the turf from your company and paid an additional fee to have the early delivery slot. When the turf arrived the delivery driver asked me "are you ready to have some dead lawn delivered?" The turf was yellow/green, didn't look healthy and the soil was dry, very light in colour. I don't normally complain, unless I have reason, but on this occasion felt this turf wasn't up to my expectations. When I spoke with your customer services I was told to lay the lawn and it will come back - a big gamble to take! - what would have happened if it hadn't taken? I decided to send the turf back with the driver, I then spoke with your company a few hours later and informed "I will not have a refund or replacement. We feel the turf was perfectly fine and we told you to lay it." So the moral of this story is: buy products on line and if you are not happy - tough, except whatever we give you. I now have a garden of soil, no more time off work, no turf to lay and no refund to buy any more turf. Appalling customer service!