Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.65

4.7 Rating 3,598 Reviews

91 %

of reviewers recommend Turfonline

4.7

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 6th October 2025

D THORPE

Turfonline 5 star review on 19th September 2025

K Watts

769

Anonymous

Anonymous // 01/01/2019

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“Turf was of an excellent standard and in fantastic condition.”

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Posted 8 years ago

“Delivered on time and to where I wanted it put. Friendly and courteous. Turf seems to be okay in this hot weather, with plenty of watering.”

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Posted 8 years ago

“Turf had quite a few yellow patches on delivery and when questioned I was told it was very dry when it was cut. It certainly did not look like the pictures on TurfOnline. On that note, it was delivered from Turfland who do not have the 'Jubilee' turf so who knows what I received. What I found most disturbing was the number of damaged rolls of turf that should never have been sent. I did try to contact TurfOnline but needless to say reply was never received. I think a partial refund is in order. Will not use again.”

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Posted 8 years ago

“Ordering was easy and the web site was easy to use. The delivery very good well within the time slot and the driver was very helpful and brought the turf right up my driveway. The turf was very good, the edge of one of the turfs was feathered but it caused me no problems. the others were easy to lay, preparation is the hard part. My problem was the weather it was 25c plus. Most of the grass is nice and green, I do have a brown patch but I think my sprinkler was not positioned correctly. Overall an excellent experience.”

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Posted 8 years ago

“Great turf, turned up on time with a wonderful lady who helped bring the turf to our gate.”

Turfonline 5 star review on 21st June 2017

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Posted 8 years ago

“Good quality turf delivered to my drive.”

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Posted 8 years ago

“Brilliant service very easy to order online, prompt delivery and the turf was in really lovely condition despite the hot weather. I would definitely use this service again 👍”

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Posted 8 years ago

“Excellent delivery service, very clear website and a great product. Really was an easy process. The Turf was very good quality and has started to take very nicely after just a few days.”

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Posted 8 years ago

“Very easy website, clear what you need to do, excellent delivery options and no fuss. The turf seems to be the quality described, looking forward to seeing how it develops.”

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Posted 8 years ago

“Painless experience beginning to end. Turf is great quality. Despite our poor planning and laying on the hottest weekend of the year our new lawn is green and healthy.”

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Posted 8 years ago

“The product was delivered on time. Easy to purchase online. Good quality soil and great turf that was fresh and in perfect condition! (Grass now looks amazing)”

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Posted 8 years ago

“Great product and great service!”

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Posted 8 years ago

“The turf was good, but most of all I needed the turf on time to get the job done..and they delivered. .”

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Posted 8 years ago

“Nice simple ordering system, Turf arrived and is excellent quality, very happy with our lush new lawn and was great value, thank you”

Turfonline 5 star review on 19th June 2017

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Posted 8 years ago

“Easy to order, fast delivery and great quality product”

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Posted 8 years ago

“Living in Kent theres many species of birds ready to eat your freshly scattered grass seeds, so laying turf was the best option. Turfonline supplied and delivered the very next day our beautiful lawn that after 2 weeks is looking absolutely lovely. I water it nightly and the rich green colour is amazing. Many thanks for such a good service.”

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Posted 8 years ago

“Really pleased with the turf. Looks really healthy, has taken really quickly. Wish I had used you for the front garden!”

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Posted 8 years ago

“The turf turned up in a beautiful condition was easy to lay and was great value for money would defiantly recommend”

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Posted 8 years ago

“What a disaster! I should have read the reviews. Zero customer service. I have ZERO goods and a bill for £560. This company do not read web application orders. I specifically stated that I required delivery by a small vehicle, that the delivery would be over gravel and I needed the turf and topsoil to be deposited near my front door. My order was accepted. An acknowledgment of order was displayed on the screen but no confirmation email. Furthermore, there was there was NO communication from the company saying that this type of delivery was not possible. The delivery was attempted two days later by an independent (local) road haulage company which used an enormous lorry that was too large to manoeuvre onto my drive. The delivery driver had not received any instructions about using a small vehicle and could not unload on to the narrow road, so returned to his depot with the topsoil and turf. I filed the problem on the “Contact Us” website page that night. Expecting a phone call or email the following morning, I waited until 14:30 before telephoning TurfOnline, only to told that the form goes to “a different office” and nobody in Customer Service had seen it! After extensive phone calls explaining the problem, the Operations Manager made the decision that there would be ZERO refund. There was no offer to attempt to resolve the problem with a redelivery using a smaller vehicle. They simply washed their hands of the whole contract. This company needs to align their online ordering system, their communications with external haulage contractors and their Customer Service, which may then result in a positive customer experience.”

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Posted 8 years ago

“Came on time. Looks great. Very green!”

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Posted 8 years ago

Turfonline is rated 4.7 based on 3,598 reviews