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Turfonline Reviews

4.7 Rating 3,719 Reviews
92 %
of reviewers recommend Turfonline
4.7
Based on 3,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Read Turfonline Reviews
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Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd,
Colpmans Farm, Islip, Kettering,
Kettering
North Northamptonshire
NN14 3LT

Anonymous
Anonymous  // 01/01/2019
Turf itself is fantastic, great product and very pleased with the results. The only thing stopping 5 stars is the delivery which was late even though we paid for a dedicated slot.
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Posted 3 years ago
Arrived around 2pm driver was very pleasant and helpful, meadow turf looked healthy a few patches here and there, but I would imagine there will be plenty of seeds imbedded with in. Early days at the moment but very pleased.
Turfonline 4 star review on 19th April 2023
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Posted 3 years ago
Ordering and selecting a delivery date/ time was easy. The delivery guy was helpful and quite happy to move the pallet to the bottom of our driveway, despite being on a slope. The shadesman turf was really green and good quality. Hoping it stays that way with a bit of care. I'm currently waiting to see how the wildflower turf pans out. We got the birds and bees wildflower mat, which looks generally healthy (only a little patchy currently) and plants are growing fine. We also got the cottage garden turf, which currently looks very similar to the species rich turf (ie a lot of grass compared to flowers!).... I'm hoping the balance changes as things grow - only time will tell!! So far over all, a very positive experience. If the wildflower turf grows in a similar fashion to the pictures online, then the rating would become 5 star!
Turfonline 4 star review on 19th April 2023
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Posted 3 years ago
The right products - I'd been looking for a while - with an easy online experience and quick delivery. When you're online remember to check that all the boxes are filled - if you've missed something it tells you at the top of the page. Otherwise all good - the garden already looks better.
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Posted 3 years ago
The turf arrived very promptly and in good condition. Friendly delivery staff. I'd definitely use Turfonline again.
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Posted 3 years ago
The service and product received from Turf online were very good. Before the purchase was made, the customer service department, provided, clear and concise information. During our initial conversation, we discussed delivery options, more specifically, our site was going to have specific tight access issues. The customer service department dealt with this seamlessly, and obviously, they have good systems and processes to deal with both B to B and B to C clients. The product itself was extremely uniform and fulfilled the client's brief perfectly. Out of 218 rolls used, we only had to reject 4 rolls. This is an extremely good ratio and again shows me the quality of this farmed product and the company's quality control in the field
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Posted 3 years ago
Excellent green roof. Quick delivery. Exceptionally heavy 2m X 1m rolls so very difficult to unload from pallet in lane and even worse to heave onto roof. Feels like an Olympian achievement to now have it lying beautifully on pitched roof. Choice of 1m squares making very clear re weight on marketing/ order please
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Posted 3 years ago
The Jubilee turf we bought has been good, but the second batch had a few rolls with poor edges (possibly damaged in transit) or holes in the turf.
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Posted 3 years ago
Asked for a certain day and as early as possible. It was here first thing on the day. Doesn’t happen very often anymore. Marvellous.👍
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Posted 3 years ago
Delivery was good and the driver was very helpful. Bit disappointed that there were so many stones in the turf, which we didn't expect from a good quality turf. We managed to pick them all out as they could eventually have damaged the lawn mower if left in. Turf is down and is growing well.
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Posted 3 years ago
The sedum turf ( ground) arrived in good condition love it . We did find the instructions a bit confusing - a video would have been helpful. But online help good . Also some indication of when the delivery was going to be between 8 am/ pm would have also helped
Turfonline 4 star review on 7th October 2022
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Posted 3 years ago
The turf arrived on 2 pallets, on 1 pallet, the turf was dark green with damp black soil, the other was a little lighter green with dry brown soil, this second pallet also had a few rolls which were quite thin with some holes which tore as you lifted the roll. Fortunatley I had ordered sufficient extra that I didnt need worry about the worst rolls. The lawn after 1.5 weeks looks great, the lighter green grass has turned dark green and the whole thing is knitting together well. The last picture attached shows the lawn after only 1 week
Turfonline 4 star review on 4th October 2022 Turfonline 4 star review on 4th October 2022 Turfonline 4 star review on 4th October 2022
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Posted 3 years ago
The turf was of excellent quality delivered on a pallet to the curbside. Perhaps Turfline is more geared to the larger purchaser as the delivery vehicle was large and pallet delivery leaves the purchaser with a problem of disposing it. Otherwise very satisfied.
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Posted 3 years ago
Ordered turf from here as recommended delivered on time no issues
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Posted 3 years ago
All great - price, quality etc. But delivery was dreadful. The pallet was dropped off at a random person's house round the corner - meaning all the soil on their new block paving when I had to move it. It was only when they came out to see the pallet and the invoice resting on top had our address on...
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Posted 3 years ago
Turf arrived in good order done bits were slightly dry but on whole all were outstanding- turf look great in garden
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Posted 3 years ago
Perfect so far. Turf arrived on hottest day of heatwave in August 2022 and was green and fresh. One week later and its growing and quiet lush. Need to see how it is after a few weeks bit so far all looks great.
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Posted 3 years ago
My turf arrived as ordered at midday giving me the time I needed to lay it that day. The turf went down nicely and was of a good quality. My only complaint is that two of the rolls at the bottom of the pallet were not rolled properly, or had slipped under the weight, causing some damage to them. I was still able to lay these and use off-cuts to patch it up. There are now three small patches that I will need to seed for some grass. This isn't a major issue to me and overall I'm very happy with the result. If I could go back and fit it again I'd have just started at the other side of the garden so the damaged pieces are less noticeable but this will rectify with seed.
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Posted 4 years ago
Simple, fast, contactable - what more could you want?
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Posted 4 years ago
Thanks Ashley - glad you're pleased.
Posted 4 years ago
Nice looking turf, but a few too many large stones buried in the turf which created holes when removed.
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Posted 4 years ago
Turfonline is rated 4.7 based on 3,719 reviews