Ordering and selecting a delivery date/ time was easy. The delivery guy was helpful and quite happy to move the pallet to the bottom of our driveway, despite being on a slope. The shadesman turf was really green and good quality. Hoping it stays that way with a bit of care. I'm currently waiting to see how the wildflower turf pans out. We got the birds and bees wildflower mat, which looks generally healthy (only a little patchy currently) and plants are growing fine. We also got the cottage garden turf, which currently looks very similar to the species rich turf (ie a lot of grass compared to flowers!).... I'm hoping the balance changes as things grow - only time will tell!! So far over all, a very positive experience. If the wildflower turf grows in a similar fashion to the pictures online, then the rating would become 5 star!