Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,023 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big thanks to Liv today for sorting my amended order. Looking forward to receiving the mattress.”

Helpful Report

Posted 3 years ago

“I had an issue with the third party delivery company ( Panther ) which then were not overly concerned with solving. I then called Happy Beds to relay my frustration and to try and resolve the matter. I spoke with Olivia (Liv) who listened carefully and began to find a way through the problem. She took he time and her responses seemed considered and thought through. After taking in my conversation she went away to look for solutions. Ultimately after a few more minutes of further conversation with got to a point were an acceptable outcome could be reached. On top of that Liv emailed me all the options available to me and I was able to read through and correspond back to her with my decision. In short I was so frustrated with Panther I was calling to cancel the order and make alternative plans but Liv's professionalism and empathy toward the issue got me to reconsider. Thank you”

Helpful Report

Posted 3 years ago

“My experience was far from Happy with this company. I paid extra for the mattress to be delivered and put in the bedroom. I live in a terrace house with straight stairs and normal size doors. On delivery I was advised that they would not be able to get the mattress up the stairs into the room and they could either leave it in the living room or take it away. As I live on my own I advised that they would need to take it away. I then recieved an email from Happy beds to say I can either pay £50.00 for it to be redelivered or £120.00 for cancelling my order!!! as per the terms and conditions. At no point did the mattres ever leave the comfort of the back of the lorry and you are not advised of these charges by the courier as they do not work for Happy Beds. So please think twice before paying for delivery and mattress removal unless you live in a bungalow with massive doors and no corners or a big tent you will be disappointed and out of pocket also you will probably have to sleep in the living room.”

Helpful Report

Posted 3 years ago

“I purchased a bed from happy beds but had an issue with the 3rd party delivery company. I rang customer services for some information and spoke to a lady name Liv. She was absolutely fantastic and sorted the problem out within a couple of minutes. So a big thanks to liv 👍”

Helpful Report

Posted 3 years ago

“We purchased a bed for our child from this company and arrived faulty. They blamed us for not assembling the bed properly and asked us to send all the videos and photos, which did and they said safety latch issue. They keep saying that but not telling where and how. We had invited a carpenter friend to look at the bed and manual and if there is any issues. He confirmed that everything was done properly and the bed was faulty. After chasing for a week, they refuse to accept the faulty bed back, refused to provide the parts, and refused to provide us a refund. They are not obliging to the 14 days distance selling regulations? We are now taking this further and going to The Consumer Protection (Distance Selling) Regulations Authorities. Very poor customer service and very very BAD bed company.”

Helpful Report

Posted 3 years ago

“Good customer service spoke to liv she sorted out a error on the order.happy”

Helpful Report

Posted 3 years ago

“Very happy with Aimee's customer service. Needed a replacement part for a bed we ordered 2 years ago and Aimee helped us through the process and got the part delivered today ! Thank you!”

Helpful Report

Posted 3 years ago

“What fabulous customer service. Aimee was amazing, she sorted changes to delivery dates and service fast and efficiently. A credit to the company, so wonderful to receive excellent service these days. I will happily recommend this company.”

Helpful Report

Posted 3 years ago

“We love our bed despite the colour not looking exactly how it is shown on the website, good value for money. Aimee, Sophie and Jack were helpful in addressing the issues we experienced, all email communication was great.”

Helpful Report

Posted 3 years ago

“Aimee was very helpful”

Helpful Report

Posted 3 years ago

“Really swift service online”

Helpful Report

Posted 3 years ago

“Aimee and Chloe have been quite helpful in answering my questions and the rescheduling the delivery of bed was a breeze 😊”

Helpful Report

Posted 3 years ago

“Courier had delays in their system and missed our delivery date, Liv from customer service kindly refunded the delivery charge without delay.”

Helpful Report

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

“We had a missing item from a delivery and the problem was sorted efficiently, with a sense of true customer satisfaction being at the heart of how the problem was dealt with. Thank you Aimee and Sophie.”

Helpful Report

Posted 3 years ago

“I had a problem with the bed frame I ordered. It was damaged. Chloe and Lizzy were very helpful in organising a replacement for me.”

Helpful Report

Posted 3 years ago

“Unfortunately my bed came with a slat missing but Aimee arranged to send one out as soon as possible. Thank you”

Helpful Report

Posted 3 years ago

“Really happy with the product and the customer service provided by Aimee. I would definitely recommend buying from this organisation.”

Helpful Report

Posted 3 years ago

“I spoke to Liv today in the customer service department and she was extremely helped, resolved my query and mistake with delivery dates with no hesitation. Thanks a lot.”

Helpful Report

Posted 3 years ago

“When I placed the order Happy Beds said delivery would be next day so I moved an appointment to be at home for the delivery. Then I got an e mail from the courier saying they would deliver the day after (the day I had moved my appointment from) so had to re-arrange delivery for 3 days after originally promised by Happy Beds. I live in a remote location where large trucks cannot access and would have liked to discuss this with Happy Beds but alas could not find any telephone contact. Aimee phoned on the day originally promised by Happy Beds and explained that there is a telephone No. but it is concealed. As a pensioner I am sure that there are others in my age group who would be put off from purchasing from a company where it is not easy to talk to a real person. You could be losing a lot of business. That said Aimee was very polite and helpful - a credit to Happy Beds ....if you can find how to talk to her.”

Helpful Report

Posted 3 years ago

Happy Beds is rated 4.6 based on 2,023 reviews