Happy Beds Reviews

Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

4.6 Rating 2,011 Reviews

91 %

of reviewers recommend Happy Beds

4.6

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Happy Beds:

Happy Beds is an online retailer that makes buying beds and bedroom furniture a pleasure.
From the friendly customer service team who are happy to help, to the people that deliver your fresh and exciting bedroom furniture, Happy Beds ensures their values flow throughout everything they do, so you know that your shopping experience will be a happy one!

Visit Website

Phone:

0333 444 0180

Email:

ask@happybeds.co.uk

Location:

Happy Beds,
Grange Enterprise Park,
Batley
Kirklees
WF17 6PB

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Happy Beds 5 star review on 23rd March 2024

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS. Nightmare company who clearly just take your money. Customer Service / Satisfaction is NIL. I will never order or recommend. Unbelievable. Totally ripped off.”

Helpful Report

Posted 3 years ago

“Good customer service with prompt response and support from Aimee”

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Posted 3 years ago

“Aimee was polite, helpful and professional in her approach in dealing with my enquiry. I felt listened to and enquiry dealt with in a timely and prompt manner. She is a credit to your team”

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Posted 3 years ago

“Awful costumer service from Lizzie and Aimee. Zero help with order issues. Mattress was not delivered (not my fault), was told via email by Aimee I had to pay £50 redelivery fee. When I gave a new date for redelivery via phone call to Lizzie I was told that was not possible. I was told I would either be charged £100 and receive no mattress or now pay £80 to have it redelivered 6 days later. Was made to feel it was my fault, they gave no helpful solutions, attitude was awful. Lizzie should not be working with the public with her rude attitude towards customers. Avoid this company unless you wish to be scammed out of more money. Will not be recommending this company due to poor customer care. Very similar reviews to this experience on here. Will update this review once I have received mattress.”

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Posted 3 years ago

“Well done Aimee for responding to my email. Very quick and efficient.”

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Posted 3 years ago

“Thank you Aimee for a quick response and for dealing with my query with no fuss. Great customer service!”

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Posted 3 years ago

“Thanks to Aimee for the swift response to our broken item. A replacement part was sent out within a few days. Excellent customer service.”

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Posted 3 years ago

“Very happy with my bed my son loves had a little issue Aimee was very helpful and everything was resolved.”

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Posted 3 years ago

“Aimee went out of her way to help expedite our order as quickly as possible once we mentioned our urgent need. This made a huge difference to us and we really appreciated the personal touch.”

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Posted 3 years ago

“Contacted Happy Beds as mattress I purchased wasn’t the correct size. Aimee was very helpful and advised me what to do. She then contacted the manufacturers, who agreed to a full refund, which she advises is now being processed! Thank you Aimee for your help.”

Helpful Report

Posted 3 years ago

“Delivered very promptly and delivery drivers were helpful. Unfortunately one of the slats was missing from the order, however Aimee at the customer service team has been very responsive and helpful at dealing with the issue and the replacement slat should be on its way with us shortly.”

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Posted 3 years ago

“Ordered 4 beds all were delivered as expected. 1 Replacement part was needed that was dispatched quickly. Communication was great from both Happy Beds and the courier.”

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Posted 3 years ago

“Really quick and helpful response from Aimee, thank you”

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Posted 3 years ago

“Fast delivery and although I had received a damaged item the customer service from aimee and tuna has been amazing! Quick response and a happy outcome. Thanks Happy beds”

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Posted 3 years ago

“I ordered a mattress. It arrived on time and looked very comfortable and generally well-made. However, unfortunately it did have a small tear in it, which was quite disappointing as it was my first experience of buying a mattress online. That being said, Aimee, the person who I managed to get in touch with regarding the issue, was very compassionate and apologetic in her response. She arranged a prompt collection from my home, and issued a full refund straight after. So in that aspect, the customer service was brilliant and I really don’t have any complaints whatsoever. I understand that these things can happen (I probably just had bad luck), and I suppose I’d be willing to try buying from them again as the product was of good quality and the company themselves seemed very professional, at least that’s the impression that Aimee gave off. I believe they redeemed themselves for the 5/5 because of their quick and easy collection/refund. Good company overall. (P.S. the delivery drivers were very kind too)”

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Posted 3 years ago

“Aimee was fantastic. We had an issue with one door on our wardrobe not closing due to some warping. She dealt with all our messages promptly, professionally and we have a replacement door on the way. Fantastic customer service.”

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Posted 3 years ago

“Olivia from the customer service division is simply wonderful. She has been very helpful and supportive in my recent order amendments and I'm very pleased. Totally recommend.”

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Posted 3 years ago

“Customer service was brilliant. Bought a bed which had a problem, Aimee dealt with my issue and responded quickly and resolved the problem well. She was polite and efficient. I'm impressed by the customer service.”

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Posted 3 years ago

“Aimee responded swiftly to all our questions and her response was very informative.”

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Posted 3 years ago

“Spoke to Aimee at customer service to replace a part that came damaged, was polite efficient and sorted the issue within 1-2 working days”

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Posted 3 years ago

Happy Beds is rated 4.6 based on 2,011 reviews