HAB Hearing Reviews

Name: HAB Hearing
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 6,598 Reviews

99 %

of reviewers recommend HAB Hearing

4.9

Based on 6,598 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HAB Hearing:

Welcome to HAB Hearing, we supply the widest range of hearing aids and related accessories from the biggest brands along with our popular ear wax removal service.

We supply Phonak, Oticon, Widex, Starkey, ReSound, Signia, Unitron, Rayovac, Duracell and Power One amongst others - our aim always is great value and excellent experience!

Ear wax removal is by microsuction, irrigation and dry removal. It is generally available within a couple of days, is superfast with instant relief!

Visit Website

Phone:

01535 279285

Email:

help@hab.online

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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HAB Hearing 5 star review on 5th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oticon pin removal tool in the picture has an orange handle. The one I received was just a narrow pin which was not easy to work with and also the pin end bent when trying to pop open the battery part. Not very happy with this product.”

Helpful Report

Posted 2 weeks ago

“Paid but have not received the goods”

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Posted 2 weeks ago

Hi Clive, So sorry you haven't received your goods. I have sent you a second shipmnt out in the post today. I was wondering if you would consider changes your review after your goods have been received.

Posted 2 weeks ago

“Sent to incorrect address. Receipant contacted me via my invoice details containing email & phone number!”

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Posted 1 year ago

“Haven't recieved my order yet”

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Posted 1 year ago

Hi William, the reason you have not received your order yet (as per the communications we have already had with you) is that you supplied an incomplete address (the postcode and the city you live in is not sufficent for the package to get to you, we need the house number and street name also to be able to deliver your package). As per our last communication with you two days ago, we are still waiting for the order to be returned back to our office so that we can re-ship to you. We don't mind fixing your mistake even though it costs us extra postage and would expect you to understand and appreciate the situation. I am not sure what else we could do under the circumstances, and am completely baffled as to why you have given us a 1 star review stating the order has not reached you yet, you are in full receipt of the facts. Regards, Paul

Posted 1 year ago

“paid £59 to have the smallest piece of wax removed and would like a refund. have bought a q grip for £7.38 and will use that in future.”

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Posted 2 years ago

Hello Greta, sorry you feel that way. The fee is for professional time, up to a half hour time slot, and we can't charge a different amount based on how much wax is removed. How would we quantify that? Weigh the wax with some fine scales and charge a pro rata rate? If you have small ear canals it takes less wax to block your ears up. At the time I remember you stated you could hear much better (you seemed very pleased) and I also advised you to seek help from your GP about your very dry right ear as it was an ongoing issue. You were obviously very happy when you left the clinic and you have not been in touch since to let us know of anything you were dissatisfied with, so I am more than a little surprised by your review. If you feel you still have blocked ears by all means get in touch and we can arrange a second visit. In fact happy to have a chat regardless, just ring the office and ask for me. Regards, Paul

Posted 2 years ago

“they sent the wrong filters. Will not use this outfit again”

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Posted 2 years ago

Hi Charles, I'm a little puzzled. We ship out well over 100 orders a day, we are pretty accurate but the occasional mistake can happen. As perfect as we aim to be it is an aspiration as opposed to a reality for any supplier. You have not been in touch with us to let us know there is an issue. I can't see any communication from you apart from the original order and the feedback given? If you had got in touch we could have worked out whether we had sent the wrong item or you had ordered incorrectly. Regardless we would have made sure you ended up with the correct item. If you still have the items just email us direct at help@hab.online so we can work out what we need to do to fix this, although by the feedback you have given you may have already thrown away the items without giving us an opportunity to resolve? Regards, Paul

Posted 2 years ago

“What a racket. Only one in packet and last time their was at least three”

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Posted 3 years ago

Hi, I have no idea what you mean by this one star review, I think you may have left the review for something else by mistake? You ordered 1 tube and that is what we sent. You have ordered in the past one tube from us exactly the same and not had a problem with the item you ordered? If you want to amend the feedback to something more appropriate we are happy to send you an amendment link. Regards, Paul

Posted 3 years ago

“ordered on 1st week of march still have not received part for hearing aid”

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Posted 4 years ago

Hi Thomas, you ordered on 10/3 at 21.52pm, we shipped on 11/3. We are in the middle of a worldwide coronavirus pandemic and the post is all messed up. We consider a shipment lost after 30 days and at that point are happy to refund or re-ship. You told us at 14.43pm on 29/3 that your order has not arrived. You did not wait for a response from us and then at 15.13pm we received a 1 star review from you. If you had let us know you had a problem we would have addressed it. Please let us know if your item has not arrived by 9/3 and we will sort this, in the meantime please be patient, especially in these unusual times! It would not surprise me if you order does not arrive soon. Once we have resolved you may want to revise your feedback, which under the circumstances seems a little harsh? Regards, Paul

Posted 4 years ago

“Didnt get package yet from 2 weeks ago.”

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Posted 4 years ago

“Very long delivery, the parcel is blocked but it does not want to do anything before 4 weeks. He always sends me the same messages and does not want to make a claim. A tip if you have an urgent need look elsewhere. Update 08/05/2019 : Since HAB refused to make a complaint to the English Post, the parcel was returned to the sender. I will not be delivered.”

Helpful Report

Posted 4 years ago

Christian, I tried to tell you several different ways that shipping time is typically 1.5-2 weeks for orders shipped from UK to France and it is 2 weeks since you ordered. We are happy to either refund or re-ship after 30 days because some shipments get delayed. Delays in transit are outside our influence, but you insisted that the order was nonetheless missing. I am perplexed as to why you insisted the order must be lost at 2 weeks? We state delivery times and our policy for orders lost in transit on our website, we don't hide anything and we look after our customers. Most customers find our service more than acceptable. All I can say is we have had a very bizarre exchange of emails with you today and now you have given us a 1 star review? 98.77% of our customers are so pleased with our service that they have given 4 and 5 star reviews, mostly actually 5 stars. As I said in my many responses to you today, if your order does not arrive within 30 days we WILL refund or re-ship as per your preference. I will not be surprised if your order turns up before that point. It often does! Regards, Paul

Posted 4 years ago

“I found this much more difficult than the old website.”

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Posted 4 years ago

Hi Jenny, ouch!! We haven't changed the format at all since your last order a year ago, I'm a little puzzled as to why you had difficulties this time around when you didn't last time. We are on hand if you find any aspect of purchase difficult also. We would normally expect an email asking for a hand but I can't see anything in the email trail indicating you had any issues. However..... if you think we deserve a 1 star negative review we can't do too much about that! Regards, Paul

Posted 4 years ago

“To date, I have not received tge goods ordered.”

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Posted 5 years ago

Hello Eleanor, I can see the original order dated 10/12, even with the Christmas post we would have expected you to have received the items ordered. However, what i can't find is any communication from you from when you placed the order until now. If you don't tell us there is a problem we don't know if there is anything to fix. I've just done a quick track and trace on your order and it appears Royal Mail have yet to deliver, looks like its lost in transit, a casualty of the Christmas post. Not sure why you would give us a 1 star review though without giving us a chance to fix. We'll be in touch soon. Once sorted you might want to reconsider the review you gave us? Regards, Paul

Posted 5 years ago

“It has not yet arrived ! Where is it ?”

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Posted 5 years ago

Hi Arthur, you ordered the wrong product, we pointed that out to you, you said we were wonderful and provided a wonderful service. You stated it was all your mistake. Then we refunded most of your money and sent you out the correct item, which is different from the item you have reviewed. We shipped the correct item on 25/10 and it was delivered at 10.07am am on 26/10. We have tracking details. We are really puzzled when we have supplied what you ordered, corrected your mistake and refunded the difference, absorbed the cost of the additional postage without question, and delivered the actual product you should have ordered. Not sure why you would then give us a 1 star review for the product you ordered incorrectly in the first place. Would you like us to email you the tracking number? Regards, Paul

Posted 5 years ago

“didn't get any product”

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Posted 5 years ago

Hi Rachelle, you ordered on 31/7, we shipped on 1/8. We are in the UK and you are in Israel. You have not asked us for an update on delivery, no communication from you at all and then you have given us a 1 star review? I'm struggling to understand why you would do that? Do you feel we deserve a 1 star review for a diabolical level of service? I am sure your order will be with you soon, perhaps once it arrives you will contact us to amend your review to something more appropriate? Regards, Paul

Posted 5 years ago

“No bad experience, everything went well. Thanks”

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Posted 6 years ago

Hi, UI think you gave us a 1 star review by mistake? Your comment seems to indicate you are happy? Regards, Paul

Posted 6 years ago

“Product has not been received. Is there a shipping status or tracking number?”

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Posted 6 years ago

Hi Bill, why have you given us a 1 star review? You ordered on Tuesday 30/1 at 5.18pm (too late to ship that day). We shipped next day (we ALWAYS ship same day / next business day). You paid for standard (non tracked) airmail that takes typically 1.5-2 weeks from the UK to the USA. We're now on 8/2, 9 days later. Our website clearly states rough shipping times for overseas sales, you did not read this obviously, but why did you not just email us to ask if you were concerned about your shipment rather than post the 1 star review? All you need to do is ask, we’re actually a helpful bunch of people, happy to help. Your order should be with you soon, you may want to amend your review either at this point or when your order arrives. If so email us and we will send you a means to easily change your review to something more appropriate? You may feel otherwise but I don’t believe we deserve a 1 star review under these circumstances, it seems somewhat harsh! Regards, Paul

Posted 6 years ago

“product not received.”

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Posted 6 years ago

“Not received my refund yet still waiting ,there asking me to change overall rating that's putting pressure on me not happy with this”

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Posted 6 years ago

Hi Lynn, your item has been returned to us as you gave us a wrong address, that is the reason why your item has not arrived. Please email us directly with your full current address to fix the issue. Regards, Paul

Posted 6 years ago

“I received a request for a review yesterday & responded giving HAB five Stars for perfect service I received the current request today for the same thing I give them one Star in the hope that HAB will change their procedures with the Reviewing Agency so as not to waste my time. It appears that most of the other poor Reviews have been because the Review request has been received before the goods. This is annoying. HAB, just stop it happening.”

Helpful Report

Posted 6 years ago

Hi William, actually the first review is for the service, the second follow up review is a product review. The request for a review is not compulsory and is designed to help others decide that we are a good company to deal with and that we supply good quality products. You can just ignore the review request if you like without giving us a 1 star review?? I am really very sorry that our reviews procedure has annoyed you so intensely that you felt compelled to give us a 1 star review. From where I am sitting it does seem a rather extreme thing for you to do to make a point.... perhaps an email with your viewpoint might have been more measured and appropriate....but.... you can review us however you choose to do so. Anyway, apart from that we are pleased you are impressed with our service otherwise. Regards, Paul

Posted 6 years ago

“A week on from placing my order and I am still not in receipt of my batteries. When I enquired about the situation on Friday, I was given a rather lame excuse lifted from the Post Office website. I think you should review your delivery options as I could have walked from Ashton to Keighley by now. Will definitely be reviewing my options when it comes to my next order.”

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Posted 7 years ago

Hi John, I'm sorry to have to say this but I find your comments and a negative feedback score of 1 rather bizarre. You ordered Sunday 1st May, we could only post to you first class recorded on Tuesday 3rd May due to the bank holiday. You asked for an update on Friday 6th May, we did a track and trace which showed the items still in transit. We normally consider UK post lost in transit after a week, this is more generous than Royal Mail who consider post lost after 14 days. But .... you think we personally deserve a feedback score of 1, the most negative you could have given us because of this, and that we need to review our delivery options. I would suggest that an alternative point of view would be that if you want a guaranteed next day delivery you should select the special delivery option which gives you this. It also costs you more money. Either that, or do as you suggest and start walking from Ashton! Or maybe pay 2-3 times our prices on the high street? Sorry is that rude? Generally most first class post arrives next day and most that does not the day after. You have been a little unlucky but we do not deserve the feedback score and to be accused of offering 'lame excuses' Regardless, you are disappointed with Royal Mail's performance but you are marking down our own performance, your view is wildly out of step with our otherwise very good feedback scores if you car to check them out. Perhaps in light of the above you might want to reconsider the feedback score you awarded us? Regards Paul

Posted 7 years ago

HAB Hearing is rated 4.9 based on 6,598 reviews