John F
A week on from placing my order and I am still not in receipt of my batteries. When I enquired about the situation on Friday, I was given a rather lame excuse lifted from the Post Office website. I think you should review your delivery options as I could have walked from Ashton to Keighley by now. Will definitely be reviewing my options when it comes to my next order.
Helpful Report
Posted 3 years ago
Hi John, I'm sorry to have to say this but I find your comments and a negative feedback score of 1 rather bizarre. You ordered Sunday 1st May, we could only post to you first class recorded on Tuesday 3rd May due to the bank holiday. You asked for an update on Friday 6th May, we did a track and trace which showed the items still in transit. We normally consider UK post lost in transit after a week, this is more generous than Royal Mail who consider post lost after 14 days.
But .... you think we personally deserve a feedback score of 1, the most negative you could have given us because of this, and that we need to review our delivery options.
I would suggest that an alternative point of view would be that if you want a guaranteed next day delivery you should select the special delivery option which gives you this. It also costs you more money.
Either that, or do as you suggest and start walking from Ashton! Or maybe pay 2-3 times our prices on the high street? Sorry is that rude?
Generally most first class post arrives next day and most that does not the day after. You have been a little unlucky but we do not deserve the feedback score and to be accused of offering 'lame excuses'
Regardless, you are disappointed with Royal Mail's performance but you are marking down our own performance, your view is wildly out of step with our otherwise very good feedback scores if you car to check them out.
Perhaps in light of the above you might want to reconsider the feedback score you awarded us?
Regards

Paul
Posted 3 years ago
HAB Hearing is rated 4.91 based on 4,715 reviews

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