Christian T
Very long delivery, the parcel is blocked but it does not want to do anything before 4 weeks. He always sends me the same messages and does not want to make a claim. A tip if you have an urgent need look elsewhere. Update 08/05/2019 : Since HAB refused to make a complaint to the English Post, the parcel was returned to the sender. I will not be delivered.
Helpful Report
Posted 8 months ago
Christian, I tried to tell you several different ways that shipping time is typically 1.5-2 weeks for orders shipped from UK to France and it is 2 weeks since you ordered. We are happy to either refund or re-ship after 30 days because some shipments get delayed. Delays in transit are outside our influence, but you insisted that the order was nonetheless missing. I am perplexed as to why you insisted the order must be lost at 2 weeks? We state delivery times and our policy for orders lost in transit on our website, we don't hide anything and we look after our customers. Most customers find our service more than acceptable. All I can say is we have had a very bizarre exchange of emails with you today and now you have given us a 1 star review? 98.77% of our customers are so pleased with our service that they have given 4 and 5 star reviews, mostly actually 5 stars. As I said in my many responses to you today, if your order does not arrive within 30 days we WILL refund or re-ship as per your preference. I will not be surprised if your order turns up before that point. It often does! Regards, Paul
Posted 8 months ago
HAB Hearing is rated 4.91 based on 4,783 reviews

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