HAB Hearing Reviews

Name: HAB Hearing
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.92

4.9 Rating 7,512 Reviews

99 %

of reviewers recommend HAB Hearing

4.9

Based on 7,512 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HAB Hearing:

Welcome to HAB Hearing, we supply the widest range of hearing aids and related accessories from the biggest brands along with our popular ear wax removal service.

We supply Phonak, Oticon, Widex, Starkey, ReSound, Signia, Unitron, Rayovac, Duracell and Power One amongst others - our aim always is great value and excellent experience!

Ear wax removal is by microsuction, irrigation and dry removal. It is generally available within a couple of days, is superfast with instant relief!

Visit Website

Phone:

01535 606350

Email:

help@hab.online

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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HAB Hearing 5 star review on 5th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These filters are the wrong ones, my applicater is green”

Helpful Report

Posted 2 weeks ago

Hi Barry, if we have sent the wrong item, or if you need any clarification, the correct place to do this is simply to email us directly - help@hab.online. Can you email us with an image of what you received along with the partcode that is printed on the pack. We can pick it up from there. Regards, HAB team

Posted 2 weeks ago

“Efficient ordering & delivery system. Robust products.”

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Posted 2 weeks ago

“Batteries did’ntlast complete weekwhich I am used too the were very promt getting here will try again VeeLello”

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Posted 4 months ago

“Prompt delivery, but on opening the envelope, I counted only 9 packs of 6 not the ten I ordered. It would be their word against mine.”

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Posted 6 months ago

Hi Bryan occasional packing errors occur. For the price of a pack of batteries we certainly aren't going to stress over that. Instead of marking us down in an online feedback can I suggest you reach out to us as per instructions on your paperwork and let us know if there is an issue with your order? We are actually nice people, we don't bite and we are happy to hel and to resolve issues. Please message us directly for a resolution. We can either send a pack or partially refund (that's probably easier). Before that though please check the envelope, we (more often than you might imagine) ask people to do that and they find a missing item. Regards, your kind and friendly HAB Team :-)

Posted 6 months ago

“Used this site as in Devon NHS hearing aid users have been abandoned. Needed new tubes as last changesd 7 months ago. Used the information given to me by new providers (advice only as on a waiting list months long and my current NHS aid are obsolete and unsupported) and they do not fit!!!”

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Posted 8 months ago

Hi Sue, so you have given us a neutral feedback because these new providers gave you the wrong advice? Perhaps you need to ask us directly for advice?

Posted 8 months ago

“I ordered a p3 wire for my widex evoke hearing aids because the p3 wires were to short,and would not fit into my ear canal properly.The p3 wires seem to be the same length so I am no better off.So I feel I've wasted my money.”

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Posted 8 months ago

Hi Michael, if we did something wrong, supplied an incorrect wire size or type, or supplied lacklustre service or product I guess we would deserve less than a positive feedback. However I've looked at your order, you requested a size 3 power wire and we supplied a size 3 power wire. You said a power size 3 wire didnt quite fit so you ordered another size 3 power wire hoping it would fit better, it did not, like your previous size 3 power wire. So you feel you have wasted your money, not sure what that has to do with us and why you think we deserve a 3 star feedback, seems quite bizarre?

Posted 8 months ago

“Pretty mediocre service. Paid for special delivery to receive it before Christmas. Didn't receive the item until after Christmas as they didn't have it in stock. Had I known this I would have found a different stockist. Website failed to inform that they were out of stock.”

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Posted 1 year ago

Hi Alex, if you were justified in your comments and views I'd take that on the chin, we are not perfect but we do try to offer an excellent service, most people are pleased with what we do. So, in perspective, you ordered the item on Friday 20/12 at 4.45pm. We were shipping 23/12, then 27/12 and 30/12 on a skeleton service through the Christmas period. On the listing for this product we state this; N.B. Most items we supply are on the shelf and ready to ship same day / next business day. However please note that items in the Wireless and the Chargers sections have many variations along with lower sale volumes, meaning we MAY need to order in. Please anticipate an extra 3-4 working days shipping time for this type of order, we will of course ship at the earliest possible opportunity and would rather under promise and over deliver than the other way around! Based on what we state on our website we ask if you place an order to anticipate a bit of a lag on delivery for this type of item. You obviously did not read and digest the information. The manufacturers had already closed for replenishment of stock at that point anyway. Yes I'm sorry you did not read the information we supplied and misunderstood, but I have on this occcasion to state I think your negative review is a little misplaced. You are of course entitled to your own view regardless of my thoughts! Regards, Paul

Posted 1 year ago

“Service was prompt”

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Posted 1 year ago

“Wearing two in ear aids 12 hours a day they last 5 days good value.”

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Posted 1 year ago

“Very good delivery time from placing order. Only problem several batteries only lasted a few hours, in one case it was only minutes.”

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Posted 1 year ago

Hi Janet, it's always possible there is a problem with the batteries, however we have not received any comments from any other purchasers. There isn't a lot to go wrong with batteries to be honest, more typical is a contact issue on the hearing aids, moisture, wax or skin flake ingress at either microphone or receiver level, actually more at receiver level (the part that sits inside the ear canal) where conditions are more hostile. If you have batteries from another batch please try them for comparison and let us know how you go. Happy to test the batteries at our end too, if they prove faulty we will replace. Please keep us posted, and if you need advice don't hesitate to contact us directly at help@hab.online, happy to help and guide. Regards, HAB Team

Posted 1 year ago

“Not sure about these. I purchased them on the basis they were Rayovac (which they resemble) but I don't know the manufacturer. A bit disappointed this was not clearer on the website. I trusted HAB which I have used for a number of years and I will just have to wait and see how they perform.”

Helpful Report

Posted 2 years ago

Hi Stewart, I'm not sure what you are saying. We state on the listing these are a white label product manufactured by Rayovac, either you believe us when we say that or you don't. You could have paid an extra £2 for the total order with Rayovac branding but you chose the white label product, based on our statement that is what they were? For the record they are what we say they are, I'm not sure why you would doubt that, and we certainly are not in the business of misleading our customers, especially over such a small amount of money, what would be the point? As for a lack of clarity I don't think we could have been more explicit but feel free to email us with alternative wording that would make it clearer.

Posted 2 years ago

“Hello - I would write a review, but I only looked at them once. When I came to replace my domes, I found that I must have discarded them. Silly old sole! I will reorder, and let you know how I got on. Geoff Found them at last - They are ok, as with all surgical appliances, expensive for what they are, but usable. Not as comfortable as silicone ones.”

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Posted 2 years ago

“good products, timely delivery,,,, Please note the reveiw below, please note the reviiew below.”

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Posted 3 years ago

“Prompt delivery Couldnt get ear bud to attache to tube”

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Posted 3 years ago

“Quick delivery”

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Posted 5 years ago

“Delivery time excellent. However,the ordering process is hard work!”

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Posted 5 years ago

“Would have been 5 stars but we only received one of the hooks we ordered. The receipt said to follow but gave no indication of how long we had to wait. Have emailed to try and find out but as yet, no response. Really pleased with the one we did receive.”

Helpful Report

Posted 5 years ago

Hello Angela, we shipped the first ear hooks 18/5 and the second hooks 28/5, they should be with you imminently. Ordinarily there would not have been an issue, but the post is all screwed up at the moment, and also the supply chain too. Phonak took ages to replenish our stock, this is unusual. In short, the problem has arisen entirely due to covid-19. This meant a delay in getting stock that is generally available next day if we run out (it took over a week for Phonak to get us extra stock), and Royal Mail being slow with their service at the moment too. As for your follow up email to us, we never received anything, I've just checked. Have a look in your unsent items folder? Regards, Paul

Posted 5 years ago

“good delivery, but expensive.”

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Posted 6 years ago

“An unusually long delivery time from order acknowledgment 14/10 to my delivery address 1/11 pulls down my previous top rating.”

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Posted 6 years ago

Hi Hans, I am struggling to understand your logic in your review for marking us down as a company because of the postal system. You paid for standard airmail, we are in the UK and you are in Sweden, and typically an order by this method we suggest would be 1.5-2 weeks, but can be delayed due to random customs inspections and the general postal systems of the UK, international and Swedish postal system. We ALWAYS ship same day / next business day, so any delays are not us, its the postal system. The only way to guarantee a very swift delivery is by courier, and for a £15 order that would be a mistake and prohibitively expensive in comparison to the cost of the order. Surely you should not be marking us down as mediocre (which a 3 star review basically says) because of a postal system that is out of our hands. If on reflection you wish to amend the stars to something more appropriate ie higher I can send you a means to fix that. Regards, Paul

Posted 6 years ago

“TheSe were the wrong filters for my device, so had to reorder in a hurry which worked well. Returned the wrong filters and still waiting for a refund. I am sure I am not the first one to be court out. The colour coding needs to be better on you website between the HF4 filters and the HF3. Please can you process my refund ASAP. Many thanks. George Philip.”

Helpful Report

Posted 6 years ago

Hi George, I've had a look at our interactions with you. You ordered the wrong product and feel the description is not detailed enough, I'm really not sure how we could change it to make it more specific to help you in that respect. We have not had anyone in memory make the same mistake either, I think it's just a case of you taking more care how you order. We are happy to refund on the filters your ordered by mistake, but we asked you to send them to us nearly 2 weeks ago and have yet to receive them. We can't refund on a returned product until it arrives in our office! Once we receive your incorrectly ordered product we can refund without delay. Not sure why you think we deserve a 3 star review though.... Regards, Paul

Posted 6 years ago

HAB Hearing is rated 4.9 based on 7,512 reviews