Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,214 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Very Dissappointed at the lack of support. I placed an order a month ago and still not recieved nearly all of the items. No response from Customer Service.”

Helpful Report

“I can only give 4 stars as only had about a month. The bin took about a week to come and we were notified by dpd and the company the day it arrived. It was straightforward to erect but you will need two people for the final stage. We followed instructions and layered between green and dark materials i.e.grass cuttings, bark, veg peelings and wetted cardboard. It seems to work well so far and you can visibly see the height of the pile reducing within days a you can tell heat is generated. We do not expect compost material until August or liquid leachate for some weeks yet. I have been please with the ordering and delivery process and the performance of the bin and would recommend to others.”

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“I had to buy a replacement rain water diverter as the one that came with a cheap alternative water butt would only work on a modern downpipe. As the house is a lot older the downpipes are a smaller diameter, but the OO one fitted perfectly without even having to cut out an alternativer size and it fitted snuggly over the remainder of the downpipe. I cannot tell if it works yet as it has not rained for a month, but I am looking forward to a downpour eventually.”

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“Order arrived promptly. Worms were alive. Followed all instructions went back to my wormery 4 days later no worms. Must have do e something wrong. Not original organics fault. Their service us great”

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“Arrived on time with plenty worms”

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“My box arrived torn apart. I think everything was in tact. The worms seemed to be ok. Difficult to get instructions if you don’t have a smart phone. A real minus that”

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“Excellent service throughout, speedy telephone response, helpful advice and speedy delivery. Well done.”

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“The aerator works well. Makes mixing my compost easier.”

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“I ordered the Toledo Chiminea a while ago but heard nothing from Original Organics after the initial invoice, rang today to get a delivery update and apparently the item isnt in stock even though the website still says they are, they issued a full refund but they shouldnt be taking peoples money if they dont have the item. Not impressed!”

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“The wormery arrived and looks good quality. We followed the instructions to the letter and when we put the worms in we felt there were very many in the bag we weren’t expecting loads. Within a couple of days all the worms had gone. So messaged them with the problem and they still haven’t replied. Would use them again. I believe customer service should be quick not weeks.”

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“Disappointing Delivery Experience – Still Waiting for Correct Product I ordered the Aerobin 600L composter and, after waiting well over seven weeks, I received what was clearly the Aerobin 400 model, as shown on the packaging and assembly instructions (See aerobin 400 photo; next to previously owned 200 model) A second parcel arrived the next day with an additional base, which appeared to be an attempt to “upgrade” the 400 into a 600L. Unfortunately, that’s not how the product is designed. The parts don’t fit together correctly, and the structure can’t be assembled properly. Nowhere in the product description was it stated that the 600L would be made up this way. After such a long delay, it was disappointing to receive the wrong items and now have to chase a resolution myself. I've contacted the supplier and hope this can be resolved quickly, but based on this experience, I wouldn’t recommend ordering from here without clarification.”

Helpful Report

“The compost bin came together very well, following good instructions. It looks good. But as yet we have not started using it, tomorrow maybe. My only complaint, a loud one, is about the lack of communication. When I ordered it it was stated to be "in stock", but delay after delay was excused by a lack of delivery to the supplier, blaming container shipment on one occassion. It arrived three days ago when I was away. I ordered it on 15th March, today is 15the April. So "in stock" was untrue.”

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“Good product, terrible service and unprofessional customer service.”

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“Received my hot in yesterday. Put it together today and base to be done tomorrow. Looking forward to composting.”

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“Really happy with the coffee table! It looks great, feels sturdy. Stephen from customer service was incredibly helpful and made the whole process smooth. Really appreciate his support!"”

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“Great simple upright compost mixer/aerator. Does a good job without too much effort! V good communication and delivery too.”

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“Nicely made but slightly smaller than the original lid so I will have to adapt it. Prompt delivery.”

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“I wanted to order a cast iron garden bench featuring horses for a friend who had recently lost their own horse as it was their birthday. I called to ask if the delivery date could be improved from the 7-10 working days quoted and spoke to the amazing Stephen. I explained the circumstances to Stephen who, against all odds, managed to get the bench rushed to me in time for my friend's birthday in 3 days! My friend was overwhelmed and absolutely delighted after a tough few weeks. I really cannot thank Stephen enough for his efforts in getting the bench to me, it really turned my friend's birthday around. It was the most outstanding example of customer service that I have ever received and I really hope his managers see this review as he truly went above and beyond-my original phone call was 20 mins before closing time and he still managed to pull it out of the bag!!! The bench itself was beautiful and amazing quality, arrived in perfect condition, very well packaged and was super easy to assemble. I cannot thank Stephen enough and would not hesitate to recommend Original Organics to anybody”

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“We found the company efficient, knowledgeable and very helpful.”

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“Only comment is that there should be brief instructions for beginners to inform them how to use starter pack.”

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Original Organics is rated 4.2 based on 1,214 reviews