Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,388 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gruum 5 star review on 10th September 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using the website was absolutely fine, no faults whatsoever. The products are nice, but I did find them slightly underwhelming.. The only one I had an issue with was the charcoal mask, it came as a very thin small bar. I found it impossible to use, it kept crumbling and long story short..making a mess! I've attempted to use it twice following the instructions on how to use, but still with the same outcome. I feel like mask is great and it's one my face didn't react to which it is prone to do. I would have used it more If it was easier to actually get on my face.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. Your feedback is important to us and I have passed this over to our Product Development Team as we are always looking at how we can improve going forward. Thanks again. Warm regards Mikaela=Team gruum

Posted 7 months ago

“I sent for a few items to try as I had not heard of Grumum before. Unfortunately I can't get the 'Relaxing Sleep Mist' spray to work. What ever I try, the spray does not work. This is very frustrating.”

Helpful Report

Posted 7 months ago

Hi Marilyn, Thanks for taking the time to leave a review. Sorry to hear that you are having difficulty getting your 'sleep mist' to work properly. If you need any help with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Please put 'review io' as your subject line. I hope this helps! Warm regards Mikaela-Team gruum

Posted 7 months ago

“Didn’t see the point of the sleep butter, no real fragrance was noticed. The sleep spray is good”

Helpful Report

Posted 7 months ago

Hi Vicky, Thanks for taking the time to leave a review. I have passed your feedback over to our Product Development Team as this always helps us to identify areas where we can improve. Warm regards Mikaela-Team gruum

Posted 7 months ago

“The sleep spray and oil is good. The face mask was so greasy and difficult to remove. I have dry skin and moisturise my face frequently.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. We really appreciate your feedback, we are pleased to hear that you enjoyed using the sleep mist spray and oil. Sorry to hear that the face mask wasn't for you. We hope you find a product that works well for your skin. Thanks again. Warm regards Mikaela - Team gruum

Posted 7 months ago

“Although the products l bought are creamy they are very expensive and I can't see any improvement on my skin. I won't be buying again”

Helpful Report

Posted 7 months ago

Hi Christine, Thanks for taking the time to leave a review. We are sorry to hear that you felt the price point wasn't right for you although you liked how creamy our product was. We pride ourselves in producing great quality affordable skin care so we are sorry to hear this. We hope you find something that suits you. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Recieved a complimentary parcel with an order on Looks Fantastic. Items are made with environmental awareness however some of the products such as the charcoal face mask simply don't deliver, it was impossible to get it to turn into a paste and then it just crumbled. Some of the fragrance products also didn't smell too attractive, perhaps some tweaking of the formulas would help as the ideas and intentions for this range are good.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. We value your feedback and it has been passed on to our Product Development Team for their consideration as this helps us to identify how we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“The positives - great that the products are made in the UK. But the Facial clay mask is hard to apply - a solid stick is not easily absorbed either. The Melting Sleep butter - it does not melt. Large deposits were left after a fairly hot bath. would not buy either of these products again.”

Helpful Report

Posted 7 months ago

Hi Angela, Thanks for taking the time to leave a review. Sorry to hear that you may not have had the experience you were hoping for with these products. I have passed on your feedback about the clay mask and sleep butter to our Product Development Team as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Products are very good indeed. The pestering emails are unfortunate and difficult to stop.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. We are pleased to hear that you like our products. You can always unsubscribe to our emails or feel free to contact us at support@gruum.com if you need any help managing this. I hope this helps! Warm regards Mikaela-Team gruum

Posted 7 months ago

“I would leave a review if I had received my order. It seemingly was delivered but the package was no where to be found! Regards Anita”

Helpful Report

Posted 8 months ago

“It’s ok. Nothing special. Not to keen on the winter scent. The rest are ok.”

Helpful Report

Posted 8 months ago

Hi Andy and Kaz, Thanks for sharing your feedback, sorry if it wasn't quite what you were expecting. We hope our products work for everyone but appreciate this is not always the case. Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“I used the martins money tips offer for gruum products pre Xmas and thought they were excellent particularly the shaving oil . I'd definitely give a 5 star rating for the products . I've only given 3 though because since ordering I feel I'm bombarded with emails . I don't mind the emails and fully understand marketing needs but 75% are completely unrelated to me from a gender and age perspective. Don't mind receiving mail but sense gruum need to find a way to filter more successfully.”

Helpful Report

Posted 8 months ago

Hi Andrew, Thank you for taking the time to leave a review and sorry for the delay in replying. We are really pleased to hear that you liked our products and would give them a 5* rating, that's amazing! We apologise if you are receiving more emails than you might like, you can always unsubscribe and if you need any help with this then please reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 7 months ago

“I did not like teh shaver. Too plastic, too light. I dropped it by accident and the blade snapped off. Its gone to the bin. The shave products were okay though.”

Helpful Report

Posted 8 months ago

Hi Alistair, Thanks for taking the time to leave a review. We hope our products work for everyone but appreciate this is not always the case. If your product is broken or damaged then please feel free to reach out to us at support@gruum.com and one of our team will be happy to help resolve this for you. Thanks again. Warm regards Mikaela-Team gruum

Posted 8 months ago

“The products are ok - but nothing special and therefore not particularly good value. Took a long time to dispatch.”

Helpful Report

Posted 8 months ago

Hi there, Thanks for taking the time to leave a review. We appreciate your feedback as it helps us to identify areas where we can improve. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry you experienced a delay with your order. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Hi Definitely your products are good but customer service is not good. Very difficult to get in touch.you need to improve it. I have ordered several times and last time i have ordered cream but still didn’t received it yet. Make your customer service easy for customers.”

Helpful Report

Posted 8 months ago

Hi Ahona, Thanks for taking the time to leave a review. Sorry to hear that you have had difficulty getting in touch with us. we are a small team, so during busier periods or bank holidays, it can take longer to reply to your query. We usually aim to respond within 24 hours. I can see that one of our team has now responded to your query and helped resolve it for you. If you need anything further then please reply to our email. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“Hello Grüüm, As a Vodafone customer I purchased a free festive pack recently and while on the site I liked the look of the seasonal fragrance pack. I'm always on the look out for new roll on or solid perfumes, Karma from Lush is my preferred fragrance currently. Because of Christmas my order took longer than expected to arrive but you did state this on my invoice and it did arrive before christmas luckily. I'm not sure if products you were offering as gift ideas in your promotional emails a week before Christmas would have arrived in time unfortunately. My first thoughts on receiving your festive pack were how small the package was. If this is a sample pack then the £30+ price tag RRP seemed slightly high. I originally redeemed the pack to split as gifts for family and keep the massage bar for myself so was slightly disappointed. The massage bar smells lovely and melts well. I can't comment on the other items in the festive pack as they were gifts. The fragrances are ok, the scents are pleasant but in comparison to others I have tried they are very subtle and do not last very long which again is disappointing. I'm glad I've sampled some of what you have to offer but I'm not sure I would again. Bestest of wishes”

Helpful Report

Posted 8 months ago

Hi there, Thank you so much for taking the time to leave a review about your recent purchase with gruum. We really appreciate all of your feedback and it has been passed over to our Product Development Team as it helps us to continually strive to identify any areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 8 months ago

“I received a very value deal via money saving expert and I was pleased with the shaving package. Overall good quality products. The 2 negatives were the razor blade, poor glide rough feeling, Inorefer a double blade it felt scratchy not for me. The shaving gel was okay but it did not lather as well as I had hoped. Carl Townsley”

Helpful Report

Posted 8 months ago

Hi Carl, Thank you so much for taking the time to leave a review about your recent purchase with gruum. We appreciate all of your feedback and sorry to hear that some of our products did not work for you. We are pleased to hear that you felt our products were good quality overall. Thanks for this feedback. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Nothing wrong with the products but customer service is very poor. Don’t reply to queries/ emails.”

Helpful Report

Posted 8 months ago

“Can't rate the product's use as it was a Christmas gift for someone. The scents were amazing, very enticing. However, it lost one star for size, quite small. The other star was for delivery time, taking ages to reach me and arriving just before new year.”

Helpful Report

Posted 8 months ago

“Not used yet. Sorry”

Helpful Report

Posted 8 months ago

“I used to buy Gruum when it first started.I loved the hair soap bars.They were pioneering.Ibrecommeded them to many friends and family.Then you changed your conditioner recipe.I tried to order it and it had changed smell and texture.I contacted you and no one had an explanation.Everything had been rplaced with coconut oil all the conditioners that had been available were no longer available.You lost me as a customer.”

Helpful Report

Posted 8 months ago

Gruum is rated 4.7 based on 23,388 reviews