Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,990 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s ok. Nothing special. Not to keen on the winter scent. The rest are ok.”

Helpful Report

Posted 5 months ago

Hi Andy and Kaz, Thanks for sharing your feedback, sorry if it wasn't quite what you were expecting. We hope our products work for everyone but appreciate this is not always the case. Thanks again. Warm regards Mikaela-Team gruum

Posted 5 months ago

“I used the martins money tips offer for gruum products pre Xmas and thought they were excellent particularly the shaving oil . I'd definitely give a 5 star rating for the products . I've only given 3 though because since ordering I feel I'm bombarded with emails . I don't mind the emails and fully understand marketing needs but 75% are completely unrelated to me from a gender and age perspective. Don't mind receiving mail but sense gruum need to find a way to filter more successfully.”

Helpful Report

Posted 5 months ago

Hi Andrew, Thank you for taking the time to leave a review and sorry for the delay in replying. We are really pleased to hear that you liked our products and would give them a 5* rating, that's amazing! We apologise if you are receiving more emails than you might like, you can always unsubscribe and if you need any help with this then please reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 5 months ago

“I did not like teh shaver. Too plastic, too light. I dropped it by accident and the blade snapped off. Its gone to the bin. The shave products were okay though.”

Helpful Report

Posted 6 months ago

Hi Alistair, Thanks for taking the time to leave a review. We hope our products work for everyone but appreciate this is not always the case. If your product is broken or damaged then please feel free to reach out to us at support@gruum.com and one of our team will be happy to help resolve this for you. Thanks again. Warm regards Mikaela-Team gruum

Posted 5 months ago

“The products are ok - but nothing special and therefore not particularly good value. Took a long time to dispatch.”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to leave a review. We appreciate your feedback as it helps us to identify areas where we can improve. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry you experienced a delay with your order. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Hi Definitely your products are good but customer service is not good. Very difficult to get in touch.you need to improve it. I have ordered several times and last time i have ordered cream but still didn’t received it yet. Make your customer service easy for customers.”

Helpful Report

Posted 6 months ago

Hi Ahona, Thanks for taking the time to leave a review. Sorry to hear that you have had difficulty getting in touch with us. we are a small team, so during busier periods or bank holidays, it can take longer to reply to your query. We usually aim to respond within 24 hours. I can see that one of our team has now responded to your query and helped resolve it for you. If you need anything further then please reply to our email. I hope this helps! Warm regards Mikaela-Team gruum

Posted 6 months ago

“Hello Grüüm, As a Vodafone customer I purchased a free festive pack recently and while on the site I liked the look of the seasonal fragrance pack. I'm always on the look out for new roll on or solid perfumes, Karma from Lush is my preferred fragrance currently. Because of Christmas my order took longer than expected to arrive but you did state this on my invoice and it did arrive before christmas luckily. I'm not sure if products you were offering as gift ideas in your promotional emails a week before Christmas would have arrived in time unfortunately. My first thoughts on receiving your festive pack were how small the package was. If this is a sample pack then the £30+ price tag RRP seemed slightly high. I originally redeemed the pack to split as gifts for family and keep the massage bar for myself so was slightly disappointed. The massage bar smells lovely and melts well. I can't comment on the other items in the festive pack as they were gifts. The fragrances are ok, the scents are pleasant but in comparison to others I have tried they are very subtle and do not last very long which again is disappointing. I'm glad I've sampled some of what you have to offer but I'm not sure I would again. Bestest of wishes”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for taking the time to leave a review about your recent purchase with gruum. We really appreciate all of your feedback and it has been passed over to our Product Development Team as it helps us to continually strive to identify any areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 6 months ago

“I received a very value deal via money saving expert and I was pleased with the shaving package. Overall good quality products. The 2 negatives were the razor blade, poor glide rough feeling, Inorefer a double blade it felt scratchy not for me. The shaving gel was okay but it did not lather as well as I had hoped. Carl Townsley”

Helpful Report

Posted 6 months ago

Hi Carl, Thank you so much for taking the time to leave a review about your recent purchase with gruum. We appreciate all of your feedback and sorry to hear that some of our products did not work for you. We are pleased to hear that you felt our products were good quality overall. Thanks for this feedback. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Nothing wrong with the products but customer service is very poor. Don’t reply to queries/ emails.”

Helpful Report

Posted 6 months ago

“Can't rate the product's use as it was a Christmas gift for someone. The scents were amazing, very enticing. However, it lost one star for size, quite small. The other star was for delivery time, taking ages to reach me and arriving just before new year.”

Helpful Report

Posted 6 months ago

“Not used yet. Sorry”

Helpful Report

Posted 6 months ago

“I used to buy Gruum when it first started.I loved the hair soap bars.They were pioneering.Ibrecommeded them to many friends and family.Then you changed your conditioner recipe.I tried to order it and it had changed smell and texture.I contacted you and no one had an explanation.Everything had been rplaced with coconut oil all the conditioners that had been available were no longer available.You lost me as a customer.”

Helpful Report

Posted 6 months ago

“I made a purchase from Gruum. A Christmas gift. I haven't ordered anything else???”

Helpful Report

Posted 6 months ago

“Products good. Customer service not good. Bought through a promotion which put me back of queue for delivery. When I chased order through chat after 10 days got message that a real person would be in touch soon That didn’t happen. Finally received goods 2 weeks after payment was taken. If they want to win new customers with promotions they really need to do better It put me off using them again”

Helpful Report

Posted 6 months ago

“I haven't started using the products yet but the sizes of the soaps could be larger before receiving them I was expecting them to be the same size as Dove/Fairy/Palmolive etc. These are sample sizes at expensive prices I never knew what 50g looked like before I received these. They won't last a week!”

Helpful Report

Posted 6 months ago

“Was disappointed in delivery. Ordered 28th November but did not receive until January. Tried contacting yourselves on several occasions with little response. Delivered by royal mail which did not appear to be the case initially as I never received any notice re delivery up until delivered in January.”

Helpful Report

Posted 6 months ago

“Some products really are 5 stars but I had major problems with the exfoliating hand bar as is scratched my wedding ring to bits!!! Suggest a warning to remove jewellery before use would be a good thing?”

Helpful Report

Posted 6 months ago

Hi Susan, Thanks for taking the time to leave a review. We are pleased to hear that you would give some of our products a 5 star rating! We take on board your feedback about the exfoliating hand bar and will be sure to use this information to help us identify where we can improve! Thanks again. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Very ordinary soap”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to leave a star rating. We would love to know your feedback as this will help us to identify areas where we can improve. Warm regards Mikaela-Team gruum

Posted 6 months ago

“i like the philosophy of the company, but the product leaves a lot to be desired. Bought 4-off shower bars for gifts, one for myself. It has no smell (basic soapy smell) and leaves the skin with a dry tacky feeling after use. For £8/bar i really expected something great.”

Helpful Report

Posted 6 months ago

Hi Austin, Thank you for taking the time to write a review about your recent purchase with gruum. Sorry to hear that it may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 6 months ago

“Your blades are good and efficient, as is the shaving gel, and good value for money, however I do have a cupboard full of them, an automatic delivery just increases my stocks even though I do delay them, at 73 not shaving as often so stock builds up, even though I do give it away. So more thought for the olds please.”

Helpful Report

Posted 6 months ago

“Little disappointed that one item was missing from my order with no explanation. I sent an email which took a few days for a reply, I was offered a refund as it seemed the item purchased wasn’t available. They could have emailed me at this point but didn’t. Again I had to wait a few more days until I received a response, I had to chase for a reply, I eventually got a refund. So not a great transaction, rather slow in regards to my issue and not that quick arranging a refund. Honestly, I wouldn’t come back for a repeat order.”

Helpful Report

Posted 6 months ago

Gruum is rated 4.7 based on 22,990 reviews