Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,385 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 10th September 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the style of bottles would be nice if boxed too. Make an ideal gift .”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re so glad to hear that you love the style of our bottles. We appreciate your suggestion about offering them in boxes, as we’re always looking for ways to improve the gifting experience. We’ll definitely pass your idea on to the team for consideration. Thanks again for sharing your thoughts!

Posted 5 months ago

“I got a variety of products, mostly for face wash/moisturising, as an promotional offer from Vodafone, paying p&p only. The products are all in identical plain grey packaging, and mostly the same size, which means that getting up bleary eyed at 2am (which i occasionally have to do for work) isn't the best for identifying the product I want at a quick glance. Having looked at the prices of the products in comparison with other brands, I wouldn't buy gruum at rrp as I don't notice any extra benefit for the extra cost. Sorry gruum, but I thought you were just average.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we’re sorry to hear that the packaging didn’t meet your expectations. We strive to be as sustainable as possible, which is why we aim to use minimal packaging to reduce our environmental impact. We understand how packaging design is important, especially for easy identification, and we’ll take your comments into consideration for future improvements. We’re sorry to hear that you didn’t notice the extra benefit you were expecting, but we appreciate you giving us a try. If you have any further questions or need assistance, feel free to reach out.

Posted 5 months ago

“It was fine Annoying that you ask for a 5 star rating in your email Then you ask would I recommend “Yes or No” and then ask an NPS question?”

Helpful Report

Posted 5 months ago

“I like the products. ordering is easy, communication is ok. delivery takes ages.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We’re glad to hear you like the products and find ordering easy. We apologize for the delay in delivery and appreciate you bringing this to our attention. We’re constantly working to improve our delivery times and will pass your comments on to the team. Thanks again for sharing your thoughts, and we hope to improve your experience moving forward.

Posted 5 months ago

“Too many products”

Helpful Report

Posted 5 months ago

Thank you for your response! We really appreciate you taking the time to share your thoughts with us. We’re constantly working to improve, and your feedback helps us do just that. If you’d like any recommendations or need assistance with our products, feel free to get in touch-we’re here to help. Thanks again for your feedback!

Posted 5 months ago

“It’s really good but the bottles need to be a little bigger ,and a little less pricy”

Helpful Report

Posted 5 months ago

Thanks so much for your feedback! We're really glad to hear you're enjoying the product. We truly appreciate your thoughts on the bottle size and pricing - it's helpful insight, and we'll definitely pass it along to our team for review as we continue to improve. Thanks again for your support! 💚

Posted 5 months ago

“Products were lovely but not what I ordered the relaxation pulse point and spray were the products I really wanted to try as have difficulty sleeping!”

Helpful Report

Posted 5 months ago

Hi Ann, Thanks for taking the time to leave a review. Sorry to hear that you may have received the incorrect products. If you need help to resolve this then please do not hesitate to reach out to us and one of our team will be happy to help. Please email us at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 5 months ago

“Love the products and but find the website frustrating to navigate. I added multiple items to my cart and went back to the homepage, then onto my cart which was then empty? This has happened multiple times and is really frustrating. Also found the £5 sales quite annoying - not all products are £5 and you have to have 3 items for it to work at £15. Just a marketing ploy I know and an ‘easy’ upsell perhaps but it’s very off putting.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you had issues with the website. I have passed your feedback on to our Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 5 months ago

“Overall, Gruum products are expensive for what they are. I certainly would never consider paying full price for them, but I do make use of special offers for discounted sets. I recently had a instance where I ordered a sleep set, but two products were unavailable and substitutes were sent instead that had no relation at all to promoting good sleep, so the set overall was a bit of a waste. This experience has made me think twice about using Gruum, as I think this should have been communicated in advance, regardless of whether the set was a special offer.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Rexhina-Team gruum

Posted 5 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298”

Helpful Report

Posted 5 months ago

“The shower gel bars don't produce any lather, very disappointing. The shampoo bar is very good and great for travel. The conditioner bar is good for holidays.”

Helpful Report

Posted 5 months ago

Hi Anna, Thank you for taking the time to write a review. I apologize that you were disappointed with the lather of the Tvatta Shower Gel Bars. The Tvatta Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thank you for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Rexhina

Posted 5 months ago

“When it comes to customer service, delivery including packaging - I give them five stars. I got the facial serum and hair density serum but it’s too early to tell if they really work, hence the three stars.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for taking the time to write a review! We truly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us. I'm glad our customer service team could assist you promptly when needed. Thank you for choosing Gruum and hope to hear from you again once you have a chance to use the products. Best wishes, Rexhina

Posted 5 months ago

“Most of the products are great, I use a variety of them each day, but the website could be much better. 1, On a product page, There is a section called "Complete your skin care routine 👇". These links need to be clickable. 2, Reviews: All products purchased should be listed showing what needs to be reviewed, email prompts are often deleted. also so you can see which product you have already reviewed. 3, Wishlist: It speaks for itself, this is the only online shop I know of which doesn't have a wishlist, crazy. (I recommended this to Jay in August 2024). 4, Save Basket: Basket disappears after a few hours, if signed in, the basket should save. 5, Order History: Products purchased need to be clickable, making it easier to repurchase.”

Helpful Report

Posted 5 months ago

Hi Alison, Thank you for taking the time to write a review about our website. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Rexhina-Team Gruum

Posted 5 months ago

“The products were nice but very small for the original price . I'm glad I had them through an offer with ovo”

Helpful Report

Posted 6 months ago

Hi Gemma, Thanks for taking the time to leave a review. Sorry you felt the products were small, we use only full sized products in our promotions however I have passed on your feedback as this helps us to identify where we can improve. We hope you enjoy using them. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Products were ok. Got these free with a promotion from another site. I think I’d have been disappointed had I paid full price which was stated as over £30. Very expensive for 4 miniature products”

Helpful Report

Posted 6 months ago

Hi Jillian, Thanks for taking the time to leave a review. We appreciate your feedback. Sorry to hear you feel the products were smaller than you may have been expecting. We do not use miniature products for our promotions and all the products we use are full sized products that are available on our website. Thanks again for your review. Warm regards Team gruum

Posted 6 months ago

“OK stuff still too much packaging and plastic.”

Helpful Report

Posted 6 months ago

Hi Ashley, Thanks for taking the time to leave a review. We are constantly working on how we can reduce our plastic packaging and many of our items come in cardboard boxes! Our range of zero plastic products has blossomed beautifully and we couldn’t be more proud. You can now look after almost every part of your body, completely without plastic packaging, through us. Every piece of packaging we include is recyclable. We even have a razor recycling scheme – the first in the UK – which is free to use, so you can send your cartridges to us when you’re done. Thanks again Warm regards Mikaela-Team gruum

Posted 6 months ago

“Products are OK, website is nasty. You can't look at the content of your order once you've selected it.”

Helpful Report

Posted 6 months ago

Hi John, Thanks for taking the time to leave a review. Sorry to hear you weren't able to view your order. Once you place your order you should have received an email confirmation with all the details of what you have ordered. If you need any further help with this then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Tbh I was a little underwhelmed. Ordering from my 'senior citizen railcard ' offer I thought you'd missed an opportunity to make an impact to promote yourselves. It's all about the packaging. We buy with our eyes in the first instance, then the product.Send it in a decorative box with beautiful product packaging. If you're using this railcard as a marketing tool you have the right idea but the wrong finish . Consequently I have unsubscribed . Shame x”

Helpful Report

Posted 6 months ago

Hi Carol, Thanks for taking the time to leave a review. Your feedback is really important to us as it helps us to identify areas where we can improve. We take your points on board and will consider this going forward. With our packaging we are focused on having minimal impact on our environment as this is important to us. Thanks again for your review. Warm regards Mikaela

Posted 6 months ago

“The biggest problem is that I have never received ordered product😔”

Helpful Report

Posted 6 months ago

Hi Gabriela, Thanks for taking the time to leave a review. Sorry to hear that your order has not reached you yet. I have had a look into this for you and sent you a private email so that we can help resolve this for you. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 6 months ago

“Products missing from recent order. Had to email several times to sort out. Was told I should reorder and pay further postage. Resolved eventually after a bit of a fight. You blamed problem on ordering system. Was sent a goodwill item as compensation.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave us a review. Sorry to hear that you had products missing form your recent order. I have had a look and I can see that one of the team helped resolve this for you and I hope you have now received all of your items and are pleased with them. Apologies again for any inconvenience that may have been caused. Warm regards Mikaela

Posted 7 months ago

Gruum is rated 4.7 based on 23,385 reviews