Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,383 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 10th September 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive the right product as they were out of stock. I received another mist that I didn't really want and the packaging/ dispenser was poorly made, so I've not actually been able to mist it”

Helpful Report

Posted 4 months ago

Hi Kate, Thanks for your review! Sorry to hear that you didn't receive what you were expecting and that you have had trouble with the dispenser. If you still need help with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be more than happy to help resolve this for you. Warm regards Mikaela-Team gruum

Posted 3 months ago

“Was disappointed as I had previously been given 2 hydrat moisture massage bars, Lavender and Neroli. They were brilliant, really strong perfume and was great on eczema on my hands. I stopped using steroid cream.. the 6 I ordered were in an orange box not purple and have little smell, also not helping my hands much.”

Helpful Report

Posted 4 months ago

Hi Dianne, Thanks for taking the time to leave a review. Sorry to hear that you have ordered new hydrat bars and they don't appear to be what you were expecting. They are made with lavender, neroli and cocoa butter. As we produce stock in batches some do vary from one to the next however the ingredients all remain the same. If you still need further assistance with this then please get in touch at support@gruum.com and one of our team will be happy to help! Warm regards Mikaela-Team gruum

Posted 3 months ago

“For a company that is selling sustainable products, I was really surprised that the box contained polystyrene plug packaging - natural alternatives are available so use them please otherwise your environmental claims are hypocritical.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to leave a review. All packing materials we use are recyclable, the packing peanuts are made from corn starch, and they are biodegradable so can be recycled along with your compostable waste. They are also soluble and will dissolve under water. I hope this helps. https://www.gruum.com/recycling-information/ Warm regards Mikaela-Team gruum

Posted 4 months ago

“Shampoo bar is good. Body moisturiser bar is not usable. The idea is good but the body and hands need to be really hot for the bar to work. I found it scraped the skin and did not deposit any moisturiser . Now in the bin as waste of money. Yet to use conditioner and soap. No one can get soap wrong surely.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to leave a review. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to the relevant team to consider moving forward as this helps us to improve. Warm regards Mikaela-Team gruum

Posted 4 months ago

“Easy to order and a great environmentally friendly product range. I bought the body butter bar, the shampoo and conditioner and the facial bar. I have yet to try the conditioner, the shampoo is good, easy to use. The body bar smells great, takes a bit of getting used to but feels nice on skin. Not a deep moisture absorbs well. The only product I wouldn’t purchase again is the facial bar. Didn’t feel it cleaned my face very well, it is gentle on the skin and not drying but alas didn’t do much to clean my face.”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for taking the time to leave a review. Your feedback is valuable to us and helps us to identify areas where we can improve! If you need anything else please reach out to us at support@gruum.com and one of the team will be happy to help. Warm regards Mikaela-Team gruum

Posted 4 months ago

“I am happy with the product however the amount of emails I have received has been a pain - even after unsubscribing”

Helpful Report

Posted 4 months ago

Hi there. Thank you for the kind words about our products. You can manage your preferences from your account and if you still need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards, Berkan-Team Gruum

Posted 3 months ago

“Guess with any product, it is always going to be hit and miss on how it works on you. Some of the gruum products have been good on me however some haven’t had the desired effects. But that’s no fault of the company, as like I said, any product you buy is going to work well for some but not everyone.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Berkan -Team gruum

Posted 3 months ago

“The products are great However to navigate the site and order the products with a discount code proved difficult. This made the experience quite stressful”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback! We're glad you love the products, and we’re sorry to hear the website experience was stressful. We truly appreciate you letting us know, and we'll work on making the process smoother. If you need any help with future orders, just reach out-we’re here for you!

Posted 4 months ago

“The scent was a bit strong for me, but otherwise okay. It is down to personal tast”

Helpful Report

Posted 4 months ago

Hi Adrian, Thanks for your review. Sorry to hear that it may have been a bit strong for you and we hope you find a scent that suits you better. We have lots to try! Warm regards Mikaela-Team gruum

Posted 4 months ago

“I received 3 products from Gruum and they have been quite good with my skin, less oiliness and more softer. My favourite product is the facial moisturiser bar, applying it after washing my face leaves my face moisturised for at least 24 hours. Thank you for creating a great product.”

Helpful Report

Posted 4 months ago

Thank you so much for your lovely feedback! 😊 We're thrilled to hear that our products are working well for your skin and that you love the facial moisturiser bar! 🌿✨ Your support means the world to us. If you ever need anything, just let us know! 💚🌸

Posted 4 months ago

“Package is nice. Overall Have left the room diffuser in a closed room.and it smelt like nit lotion. In a aired room. I can't smell a thing from it. Disappointed.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with us. We’re sorry to hear the diffuser didn’t meet your expectations. We truly appreciate your feedback, as it helps us improve our products. If you have any questions or need assistance, please feel free to reach out.

Posted 4 months ago

“not really any difference also very long delay in sending out order”

Helpful Report

Posted 4 months ago

Thank you very much for your honest feedback. We truly appreciate you sharing your experience with us. Your comments are very valuable and will help us make improvements moving forward. We’re grateful for your support and hope to provide you with an even better experience next time!

Posted 4 months ago

“The skin care seems nice, but the room spray and reed diffuser are quite a strong, heavy scent that I don't find appealing. I photograph a lot of scented home fragrance products for my job, and these scents are incredibly pungent to what I'm used to, and not homely at all. Maybe something to adapt slightly....”

Helpful Report

Posted 4 months ago

Hi Lucy, Thanks for taking the time to leave a review. Sorry to hear that you found the fragrances to be quite strong. I have passed this over to our Product Development Team as this helps us to identify areas where we can improve. I hope this helps! Warm regards Mikaela-Team gruum

Posted 4 months ago

“I ordered trial skin/hair care products . Not the only trial product. arrived promptly. No instructions. No idea if for face or body or hair. No idea if cleanse or moisturiser and therefore still in box and not used. No contact details in the box”

Helpful Report

Posted 5 months ago

Hi Debra, Thanks for taking the time to leave a review. Sorry to hear that you are not sure about what products you have received. From looking at your order number I can see this was for our Spring Home Fragrance Bundle which contained a diffuser, a room spray and some wax melts. You can find detailed information for all our products on our website but if you still need any further assistance with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 4 months ago

“Was all good enjoy trying the products”

Helpful Report

Posted 5 months ago

Hi there, Thanks so much for taking the time to leave a review. We are pleased to hear that you enjoyed using our products! Warm regards Mikaela-Team gruum

Posted 4 months ago

“Average product quality and price is too high.”

Helpful Report

Posted 5 months ago

Hi Muhammad, Thank you for taking the time to write a review about gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 4 months ago

“Love Gruum products, hate the packaging. Grey plastic bottles that look like they have chemicals in not lovely face products. Have to hide them away. Also the square handcream bottle is not comfortable to use as the corners of the bottle digs in your hand.”

Helpful Report

Posted 5 months ago

Hi Tracey, Thank you for taking the time to write a review about our products. Sorry to hear that it may not have been what you were expecting and that you don't like the packaging. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 4 months ago

“The bottles are too small and don’t last long at all. The package was damaged when it arrived! Send me free samples and I’ll try more products I like to order more Thanks”

Helpful Report

Posted 5 months ago

Hi Gurvir, Thanks for taking the time to leave a review and thank you for your feedback about the size of the bottles. We only use full sized products and don't do any sample sizes I am afraid. Sorry to hear that your packaging was damaged upon arrival. If any of your products were damaged then please feel free to get in touch with us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 4 months ago

“I love gruum products. They work! They’re pleasant smelling and do what they say they will do. However, the packaging is awful. I can only use half of a cream product from the bottles as long as I stand them upside down. Then I have to try and cut the bottle open to get the rest of the product. I’ve had to move to a different face sunscreen because of this problem which I hate because I loved gruum factor 50.”

Helpful Report

Posted 5 months ago

Thank you so much for your feedback and for your continued support of our products! We’re thrilled to hear that you love the performance and fragrance of our items. We’re really sorry to hear about the issues you’ve encountered with the packaging and understand how frustrating that can be. We’ll definitely pass your comments along to our team to see how we can improve this moving forward. We truly appreciate your feedback and hope to enhance your experience with us in the future. If you need any further assistance or have more suggestions, please don’t hesitate to reach out.

Posted 5 months ago

“The products are amazing but some tweaks are needed. The calming spray needs to be more potent if it was it would be amazing. I love the no nasties claim as it’s true. I suffer with terrible cysts on my sling and I haven’t suffered since using your products. The prickly pear oil is stunning and especially for us ladies going through menopause, it nourishes the skin in short it’s YUMMY! The facial refresh gel is not so great it drys like chalk on the skin. The soaps are great but really should come with a case to store as we know all soaps when left store bacteria. My self and my mother both ordered with a voucher of £20 from Vodafone. On my first attempt of ordering I couldn’t get anything that suited me so I contacted your team and after SEVERAL back and forth emails they agreed to let me have the products I required. It came quite quickly. My mother ordered and there was very limited products most sold out and it took weeks to come. As a result I doubt we will order regular given the trust and supply and demand isn’t quite right which is a shame. I think you would benefit from mix and match boxes to get your products out there without limiting new customers when using a promotion voucher. Your products could be great but your service could be so much better.”

Helpful Report

Posted 5 months ago

Thank you for your thoughtful feedback! We’re glad to hear that some of our products, particularly the prickly pear oil, have worked well for you. We also appreciate your suggestions regarding the calming spray, facial refresh gel, and soap storage. We’re sorry for the delays and the experience you had with your orders, and we understand the importance of improving both product availability and service. We value your input and will pass it on to our team for consideration. If you have any further questions or concerns, please don’t hesitate to get in touch.

Posted 5 months ago

Gruum is rated 4.7 based on 23,383 reviews