Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,644 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used the facial moisturiser soap and it truly hydrates your skin. The mist also gives such a lovely glow and honestly my skin feels very soft. I’m yet to try out the facial gel and face wash. I believe more discounts should be given. Especially like this £50 bundle”

Helpful Report

Posted 8 months ago

“Half my order was missing because the packaging was insufficient and Royal Mail had to deliver in a bag. Products missing were redelivered. Plastic bottles are more flimsy than they used to be….pour out faster and in higher quantity…..therefore get through them quicker. I feel that the quality has reduced to respond to higher quantity of orders via Vodafone rewards. Previously I have reordered following promos but disappointed this time and would question the value. Quality reduced to meet demand.”

Helpful Report

Posted 8 months ago

Hi Katrina, Thank you for taking the time to write a review about your recent experience with gruum. Sorry to hear that it may not have been what you were expecting and that there were problems with the delivery. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Our intention is to always offer a new choice of products through our promotions for our customers to try. We are always looking at how we can improve so your feedback is valuable to help us grow! Warm regards Mikaela-Team gruum

Posted 8 months ago

“I love Gruum products, they are pretty awesome, I have loved every item I have received from them. Highly recommended products. I got these for my wife and she is so happy with them all.”

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Posted 8 months ago

“After receiving some free goodies from Grumm, I am definitely a new customer! I love the ethics of the company and products, the clean and natural ingredients tick my boxes, the packaging is smart and either reusable or recyclable, the products I have tried are all good quality and really nice to use, I love the gentle moisturiser, exfoliating face wash, facial serums, and the wax melts and room sprays are a really nice way to freshen your home! I will be returning for more!! Highly recommended.”

Helpful Report

Posted 8 months ago

“Great products, great prices. Shampoo and conditioner is really nice on your hair and lasts a long time. I Love Gruum!”

Helpful Report

Posted 8 months ago

“Really gorgeous products, minimalist packaging and ingredients and great to support a growing business - I’m really glad I come across Gruum :) I’d highly recommend!”

Helpful Report

Posted 8 months ago

“Placed an order via Vodafone Rewards with a given value of £49 for 5 products on the 23rd MARCH ! So far had 50 ml of a calming spray only , so glad it was an offer and only paid P&P but will not return to this seemingly unreliable brand.”

Helpful Report

Posted 8 months ago

Hi there, Thanks for taking the time to leave a review. Please check your inbox for an email from support@gruum.com and we will do our best to put this right as swiftly as possible! Warm regards Mikaela-Team gruum

Posted 8 months ago

“This product is Excellent. I rate it 10/10”

Helpful Report

Posted 8 months ago

“I have place two orders so far and i am not disappointed. I have problem skin which is prone to break outs so ordered kýra Gentle Face Wash, elypa Reviving Facial Gel, våt Facial Moisture Bar, lugna Calming Spray all of which have helped me alot. Also i got the Rowdy Kind Kids Discovery Set for my little nephew and they all smelt amazing and were great for his sensitive skin. Will 100% be ordering more in the very near future.”

Helpful Report

Posted 8 months ago

“Hi, I had a free sample of the products sent to me via My Vodafone rewards, and I wasn’t best pleased if I’m totally honest. The box was open before I got my hands on it, the product is really watery, haven’t noticed any difference in my skin either. It does smell nice, not strong enough to cause a sensitivity reaction but just a ‘clean’ smell. I’m sorry, I don’t think I’ll be ordering in the future but good luck.”

Helpful Report

Posted 8 months ago

Hi Louise, Thank you for taking the time to write a review about our your recent experience with gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback regarding the products you received over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 8 months ago

“Very delicate and pleasant to use products”

Helpful Report

Posted 8 months ago

“I love the quality of the products with the use of natural oils and ingredients. They also smell so nice! I really appreciate the fact that plastic is avoided and the packaging is recyclable.”

Helpful Report

Posted 8 months ago

“Lovely company and even better products, took part in the Vodafone free bundle promotion and I was very surprised with the quality. Plan on buying the products again when these ones I currently have are empty. :)”

Helpful Report

Posted 8 months ago

“Always excellent products with the added bonus of everything being environmentally friendly and great value. I particularly love the shampoo and conditioner bars.”

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Posted 8 months ago

“Smells lovely, the face wash is great and leaves skin very refreshed too”

Helpful Report

Posted 8 months ago

“lovely gel reviver”

Helpful Report

Posted 8 months ago

“I want to thank you for your wonderful cream soap product. I really liked both the product and the quality of your service. In my recent order, I accidentally entered an address that belonged to someone I do not know, and the product was delivered there. It was entirely my mistake, and I sent you an email once I realized it. Despite this, you kindly re-sent the item, and I truly appreciate it. Your customer service is excellent. I will leave a 5-star review to reflect my satisfaction.”

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Posted 8 months ago

“Sadly my order never arrived”

Helpful Report

Posted 8 months ago

Hi Olivia, Thanks for your review. Sorry to hear that your order has not reached you yet. Please check your inbox for an email from support@gruum.com and we will do our best to help resolve this for you as swiftly as possible. Thanks again. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Amazing products, only products that haven’t lead me to break out. The fact they are vegan makes it 100% better. Will definitely be buying again. Thank you for creating such amazing products! You can tell they are made with love, care and thought :)”

Helpful Report

Posted 8 months ago

“Really love their sun cream, it’s the only one I’ll use for my face! It’s nice and moisturising, quite thick (which i like), but doesn’t leave a white cast once rubbed in. Only thing letting it down is the packaging. It looks really cute, and is convenient to store, but because the sun cream is quite thick, a lot of it ends up stuck in the bottle even if you store it upside down. Otherwise though, a really great product, and their soaps are brilliant too!”

Helpful Report

Posted 8 months ago

Gruum is rated 4.7 based on 24,644 reviews