Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,643 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fast and no fuss and so far I have enjoyed everything I bought from Gruum. My favourite by far though is the pulse point roller Deep relaxation. Please can you sell refills for this product, as I will run out of this oil too often. I would love a more sustainable option to refill the glass bottle by being able to buy several refills worth at a time. The smell of the deep relaxation oil is so, so good I don't want to run out of it.”

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Posted 8 months ago

“I have ordered many items off gruum, they have always come back amazing. Really great products!”

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Posted 8 months ago

“Not my kinda thing”

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Posted 8 months ago

Hi Mehmed, Thanks for taking the time to leave a review. Sorry to hear this. We hope our products work for everyone but appreciate that this is not always the case. Thanks again. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Item didn't arrive”

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Posted 8 months ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear that your order has not arrived. I have sent you an email from support@gruum.com to help resolve this for you. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“All the products I have received have been lovely, great quality and good value for money. Excellent service too. Thank you”

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Posted 8 months ago

“I really love the product starting with then packaging, the brand name and the product is really good. Excellent product 10/10”

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Posted 8 months ago

“I love the majority of the products I’ve purchased. From cooling bars, to lip conditioners, sleeping mist, facial wash bars. I have pretty much everything! However the only things I don’t think work are the hair shampoo and conditioning bars. They don’t seem to lather enough to produce bubbles or enough conditioner to layer onto my hair.”

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Posted 8 months ago

“Really lovely the products, been using th for years, and very helpful team too”

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Posted 8 months ago

“We have finally found products that totally agree with out skin! Affordable, natural and most importantly our skin feels much healthier”

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Posted 8 months ago

“Excellent company. I have ordered twice from them, once for my wife and the second time for my daughter. They are both really happy with the products. Thank you Grüum, much appreciated 😊”

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Posted 8 months ago

“Amazing Smelling Product”

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Posted 8 months ago

“Loving the Gentle face wash-it smells fabulous too. Also the facial moisturising bar which will be great for taking on holiday too”

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Posted 8 months ago

“Good product. Had a delivery issue and some items were missing but the team sent me the items again so in grateful for the assistance given. So far, I found the products to be good quality and natural, I also suggested a friend of mine to try and buy. Thank you”

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Posted 8 months ago

“Very good product”

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Posted 8 months ago

“Great service. I’m really pleased with my purchase! I had a few issues with my order and after having reached out to the customer service team they were super quick and efficient with finding a solution for me which I’m really grateful for! Have only used one product so far but so far so good! The exfoliating wash feels great on my sensitive skin.”

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Posted 8 months ago

“The daily defence cream with 50 spf is excellent. I just apply it in the morning and feel protected all day from the sun's rays”

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Posted 8 months ago

“Order never turned up.”

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Posted 8 months ago

Hi Peter, Thanks for your review. Sorry to hear that your order has not reached you and for any inconvenience this may have caused. I have sent you a private email from support@gruum.com to help resolve this for you. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“The customer service and communication has been fantastic. I have the face wash and reviving gel and they smell wonderful, they leave my skin feeling soft and brighter. I will be ordering these products again and have also been looking into their hair care. Thank you for such a pleasant experience.”

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Posted 8 months ago

“Ordering and delivery very efficient. Love the face wash- a little bit goes a long way! Very good quality products.”

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Posted 8 months ago

“Excellent and exceptional quality”

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Posted 8 months ago

Gruum is rated 4.7 based on 24,643 reviews