Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,639 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have brought the after sun face oil bar to Cyprus with me and it is lush! Swipe across the skin and you are left with just the right amount of soothing, non greasy product. Love it.”

Helpful Report

Posted 7 months ago

“The face sun cream was good. Easy to apply with minimal to no white cast. However it did cause me a lot of burning to the eyes. I had to wash it off as it was unbearable. Since I've had to use a different sun cream for my eye areas. The lip conditioner was very smooth and I enjoyed the metal applicator. But it did leave a white cast on my dark lips. The after sun bar is fun and easy to use.”

Helpful Report

Posted 7 months ago

Hi Kaviya, Thanks for taking the time to leave a review! Sorry to hear that the sunscreen caused some burning for you, we hope you are feeling better now. We are pleased you liked the application of the lip conditioner, the white cast you describe is due to it containing spf which helps to know when to reapply! I hope this helps! Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Absolutely love the products. My niece recently stole my lip conditioner so it's safe to say she also loves the products! 😂 In addition, packaging is sustainable and i love the mission.”

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Posted 7 months ago

“Excellent products really recommend the after sun balm”

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Posted 7 months ago

“love it, really helped with my dry skin”

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Posted 7 months ago

“The best Sun cream ever. Not greasy at all, smooth, clean, moisturising, light and most importantly, effective too. Great quality product at a very fair price.”

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Posted 7 months ago

“Excellent quality products, fast delivery, I’m very happy with my whole experience, really pleased with the items I ordered, great value - thank you.”

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Posted 7 months ago

“My daughter first introduced me to Gruum, I was amazed how nice the bathroom swelled after she had showered, so she gave me some shower gel, and right way I was ,oh yes this is for me, then as an extra gift at Christmas she gave me some Prickly pear oil and that was me very happy with products zive had from Gruum. The products are great and the are not ridiculously expensive ,as a pensioner I have to watch the pennies,I love all the products I have had from you, thank you.”

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Posted 7 months ago

“The products are very environmentally friendly and of high quality.”

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Posted 7 months ago

“Love the products used all the way through our holiday 👏👌”

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Posted 7 months ago

“A great service and lovely product. The lemongrass facial soap smells fantastic and lathers easily, making it a joy to use.”

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Posted 7 months ago

“I love this company, all the products I have had have been great. Easy to find products , plenty of new products. I like the mystery boxes too.”

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Posted 7 months ago

“I ordered a shampoo and conditioner amongst other things I must admit I was very sceptical but wow, the shampoo lathered up beautifully and the conditioner was brilliant. My hair felt so soft and I live in a hard water area. In facypt I have now bought 2 ti s for when I go away The after sun is in a block and again I was sceptical but hey it works I'm a convert , I have eczema and so far nothing has upset my skin”

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Posted 7 months ago

“Love all the products especially skin and hair care. Would like the packaging on lip care, under eye treatment and cuticle oil to be slightly different as they are very similar and easily confused.”

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Posted 7 months ago

“All products are brilliant I use a shampoo bar all the time also a solid shower bar always”

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Posted 7 months ago

“Delivered really quickly and packaged well. I’ve been using the face sun cream and I’m really happy with it, but I’ve not had chance to try the other products I bought yet.”

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Posted 7 months ago

“Great products, and also, every and each of them smells heavenly, and a very helpful customer service, which is on hand no matter what!”

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Posted 7 months ago

“Love the ethos and the products but more info on its use and value please, on item or accompanying leaflet which also explains about your company. Costly - but I have to do all your marketing for you when I buy specific product for friends/ family and impossible to do when purchasing bundles as gifts”

Helpful Report

Posted 7 months ago

“Diabolical products. Only takes you to read whats in the ingredients for their Sun Cream - octocrylene and tris-biphenyl triazine, which are known to raise health concerns. Yet the brand prides themselves on being 'clean'? When I requested a refund the service I received from the team was awful. Although I wasnt looking for any free products, I was still sent a product 'as a gesture of good will' that I had already complained about.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to leave a review. We are so sorry to hear about your recent experience. If you reach out to us we always do our best to help resolve any queries and we are sorry if we did not achieve this on this occasion. Regarding your concern about some of the ingredients in our SPF we hope the following information may help reassure you when using our products: The Food and Drug Administration (FDA) evaluated the safety of octocrylene for use in sunscreen products and found that concentrations of up to 10% are safe. The European Scientific Committee on Consumer. Safety (SCCS) also stated that octocrylene is safe in products containing concentrations of no more than 10%. We adhere to the European/UK guidelines as that is where we register our products. Tris-biphenyl triazine is one of the most innovative UV filters that has been developed in recent years that provides exceptionally high UV protection. With extensive research and study the unique filter technology Tris-Biphenyl provides has pushed the boundaries of skin protection across the whole UV spectrum, such as UVB and UVA. It’s ability to deflect UV rays outperforms other traditional sunscreen ingredients by helping to protect the skin with chemical and physical filters which is another reason why you will find this ingredient in other formulas apart from SPF. As the years continue you can expect to see ageing-preventing products include this talented sunscreen in their mixtures helping to prevent fine lines from becoming more deep set giving the skin a smoother, even complexion. We take your points on board and will look to see if there is something we can do in the future to reduce/remove it and we thank you for sharing your concerns with us. If you need anything else please do not hesitate to reach out to us at support@gruum.com and we will do our best to help. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 7 months ago

“I got a bundle including wax melts, room spray and some hand cream. The wax melts and the room spray got the job done, but I have to say, I was very impressed with the hand cream. I was a bit tentative because I have eczema and I’m very particular about brands of cream but this one was soothing and didn’t irritate me at all! It also smells lovely which is nice as I usually can’t use scented products. Would recommend!”

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Posted 7 months ago

Gruum is rated 4.7 based on 24,639 reviews