Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,957 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve tried a few different products now from Gruum and have been really impressed with all of them. One of the first things I tried was their spf face moisturiser and it was lovely hydrating but non greasy and a bonus with the added spf. I also love their hair density serum which I use the day before I wash my hair and I love their face spritz too. All of their products work well with my sensitive skin - it is refreshing to know they have cut out all the nasties and keep the formulas fo their products simple but very effective! I highly recommend Gruum”

Helpful Report

Posted 6 months ago

Hi Gemma, Thank you so much for your lovely review! We’re really glad you’re enjoying our products, especially the SPF moisturiser, hair serum and face spritz. It’s great to hear they work well with your sensitive skin. We really appreciate your recommendation! Kind regards, Gruum team

Posted 6 months ago

“I had the lip serum from Gru and it is really nice. I suffer with dry mouth so my lips get dry. This serum has helped keep my lips moisturised I normally use lip balm but this has proved a favourite with me. I recommend Gru all natural.”

Helpful Report

Posted 6 months ago

Hi Gilly, Thank you so much for your lovely review! We're really happy to hear the lip serum has been helping keep your lips moisturised, especially with dry mouth. It means a lot that it’s become a favourite for you. We truly appreciate your recommendation and your support for Gruum All Natural! Kind regards, Team Gruum

Posted 6 months ago

“Excellent product and service. The shampoo is so lovely, lathers up really well and a bar lasts ages, much longer than a bottle of shampoo. Haven't tried the conditioner yet as I've only just received it and tend to keep these products for going abroad as its easier than packing bottles which can only hold 100ml or buying at the airport and having to lug them around on a four hour train journey with three station changes.”

Helpful Report

Posted 6 months ago

Hi Teresa, Thank you so much for your wonderful review! We're delighted to hear you’re enjoying the shampoo — it’s great to know the lather and long-lasting bar are working well for you. We hope you’ll love the conditioner just as much when you try it. Really appreciate you choosing our products for your travels! Kind regards, Team Gruum

Posted 6 months ago

“The website is easy to navigate and ordering easy , with options to save money by subscribing to the product. On line you can see all the ingredients used and how they work , plus how to use it, so you can choose the right product to suit you. Delivery was quick and efficient”

Helpful Report

Posted 6 months ago

Hi Gillian, Thank you so much for sharing your experience. We're glad the website was easy to navigate, the subscription option helps you save, and that the ingredient info and usage guidance are useful. Great to hear the delivery was quick too! Kind regards, Team Gruum

Posted 6 months ago

“Bought the shampoo bar for after-swim showers. Daughter then told me that her bar had been disappointing. I found it was difficult to get a lather in hard water. Left hair feeling slightly greasy.”

Helpful Report

Posted 6 months ago

Hi there, Thanks for taking the time to share your experience. We’re sorry to hear the shampoo bar didn’t work well for you and that your daughter found it disappointing in hard water. If you’d like, we can help troubleshoot and suggest a couple of tips for easier lather in hard water, or discuss possible alternatives that might suit your hair better. Please reach out to us at support@gruum.com and we’ll be glad to assist. Kind regards, Gruum team

Posted 6 months ago

“Beautifully scented products without being too strong and harsh. Thoughtfully packaged, and the customer service is very good”

Helpful Report

Posted 6 months ago

Hi Gill, Thank you so much for your lovely review! We're delighted to hear you enjoyed the gentle scent, thoughtful packaging, and our customer service. We really appreciate your support! Kind regards, Team Gruum

Posted 6 months ago

“the ordering wae easy, the product very well packed and the delivery prompt. I love the hair product and have already recommended it to a couple of friends.”

Helpful Report

Posted 6 months ago

Hi Jill, Thanks so much for sharing your experience. We’re really glad the ordering was easy, the product was well packed, and the delivery prompt. It’s wonderful to hear you love the hair product and that you’ve recommended it to friends. Kind regards, Team Gruum

Posted 6 months ago

“Pleased with the product”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your feedback! We're really glad to hear you're pleased with the product. Kind regards, Team grüum

Posted 6 months ago

“Still using some products my daughter bought for me. I have had great results with the hair serum to reduce inflammation around the base of hair line.”

Helpful Report

Posted 6 months ago

Hi Barbara, Thanks so much for sharing your experience. We’re really glad the hair serum is helping with inflammation around the hairline, and that you’re still getting good results from products your daughter picked for you. Kind regards, Team Gruum

Posted 6 months ago

“Great product,nice to use Highly recommended”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the product and finding it nice to use. Your recommendation truly means a lot to us. Warm regards, Mikaela-Team grüum

Posted 6 months ago

“Super shaving kits; best razors & gels & oils for afterwards!”

Helpful Report

Posted 6 months ago

Hi Ruth, Thanks so much for your great feedback! We’re really glad you’re enjoying the shaving kits and the razors, gels, and oils. We appreciate your support! Kind regards, Team Gruum

Posted 6 months ago

“Love Gruum. Their products are good value and kind to the planet. Would recommend”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear you love grüum and that you find our products great value and kind to the planet. Your recommendation truly means a lot to us. Warm regards, Mikaela-Team grüum

Posted 6 months ago

“I was given for Christmas two bottles of Gruum facial oils and loved them! So much so I ordered them myself and found this straightforward and the order was quickly delivered. I shall be ordering again as the oils suit my skin and hydrate a face that's getting older!!!!”

Helpful Report

Posted 6 months ago

Hi Anne, Thank you so much for your lovely review. We’re really happy to know the Gruum facial oils suit your skin and that you had a smooth, quick delivery. We look forward to your next order! Kind regards, Team Gruum

Posted 6 months ago

“The products that I've received have been lovely and feel SAFE! The hair soap washing bar is great, lots of lather and so easy to use. The vitamin C serum for the face is really good, absorbs quickly and feels so good. Can't fault them at all.”

Helpful Report

Posted 6 months ago

Hi Elaine, Thank you so much for your wonderful review! We’re delighted to hear you’ve been enjoying your products and that they feel safe and lovely to use — that’s exactly what we aim for. It’s great to know our shampoo bar is working brilliantly for you with lots of lather and we’re so happy the serum is leaving your skin feeling good. Hearing that you can’t fault anything truly means the world to us. Warm regards, Mikaela - Team grüum

Posted 6 months ago

“In been using Gruum for a while now and love all of their products. A little goes a long way, not tested On animals and made in the UK. You won’t be disappointed.”

Helpful Report

Posted 6 months ago

Hi Catherine, Thank you so much for your lovely review! We’re delighted to hear you’ve been using grüum for a while and loving all of our products. It’s wonderful to know you appreciate our commitment to being UK‑made and cruelty‑free. Your feedback truly means the world to us. Warm regards, Mikaela - Team grüum

Posted 6 months ago

“Loved the lip oil especially the application it rolls on so nicely the rollerball in the bottle is the best so easy to use no messy fingers. Would use again definitely.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for the lovely review. We’re thrilled you loved the lip oil and the rollerball application, great to hear it’s easy and mess-free. Kind regards, Team Gruum

Posted 6 months ago

“Best shampoo I’ve ever used, bought loads as presents for family and friends”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you so much for your lovely feedback! We’re thrilled to hear Gruum shampoo is the best you’ve used and that you’re sharing the love with family and friends. Warm regards, Team grüum

Posted 6 months ago

“Impressed with the moisturising product. Not too thick and adsorbs easily. Doesn't leave a greasy feeling afterwards.”

Helpful Report

Posted 6 months ago

Hi Andrew, Thank you for your lovely review! We’re glad to hear the moisturising product feels light, absorbs nicely, and doesn’t leave a greasy after-feel. Kind regards, Team Gruum

Posted 6 months ago

“Excellent product, smells divine, love the logo design and glass bottles. Wish the company a successful future you deserve it.”

Helpful Report

Posted 6 months ago

Hi Lyn, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the product — especially the scent, the glass bottles, and our logo design. Your kind words and well‑wishes for our future truly mean the world to us. Warm regards, Mikaela-Team grüum

Posted 6 months ago

“Really like the story behind your company and have bought quite a few items from you. What stops me buying more is some of the ingredients in your products which are not always as natural as I would like. I would like to buy as organic and natural as I can. I like the presentation and the idea behind being as sustainable as possible. Keep up the good work.”

Helpful Report

Posted 6 months ago

Hi Lorraine, Thank you for the kind words and for supporting Gruum. We hear you on wanting more organic and natural ingredients. We’re always looking to improve our formulations while keeping sustainability at the forefront, and your feedback helps shape future choices. Thanks for your feedback :) Kind regards, Team Gruum

Posted 6 months ago

Gruum is rated 4.7 based on 26,957 reviews