Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,078 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent enough product. Was emailed about delivery delays with a follow up discount mentioned, but haven’t received it yet. Suspect things like that occasionally get missed in small start ups, which can lead to customer frustration.”

Helpful Report

Posted 6 months ago

“Gruum products are great and I use them every day. The only problem I have is with the face moisturiser (which I love) but which I decant into a empty glass serum jar to make it easier to use. It would also be good if it was possible to return empty containers, be they glass or plastic, for re-use, or maybe even refilling at a reduced price. I know a lot of environmentally-friendly companies offer such services now.”

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Posted 6 months ago

“Nice stuff. Soaps are a bit small for me.”

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Posted 6 months ago

“I ordered from Gruum as a gift for christmas which my sister absolutely loved. It is clear that the items are of great quality. the only reason I am marking it down is because the packaging let it down. I didnt like the fact that I had to rip the postage details off the box. Its great for gifting though!”

Helpful Report

Posted 6 months ago

“I have given the products as presents and the recipients all love them as do I. The suprise packages are fun to recieve too. Love it. Wondering how to manage the bars in my sports bags as the boxes get wet and soggy and a plastic bag is messy. Any ideas?”

Helpful Report

Posted 6 months ago

“Good quality products at a reasonable price.”

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Posted 6 months ago

“I love what Gruum is achieving and their products seem to be good. However, I tried a set of their roll-on fragrances (special offer) and didn't actually like the smell of the Winter one, although I loved the steel ball that dispenses the fragrence - very smooth and cooling. I also had some bath bars - I found these to be far too small to use in the shower so won't be ordering them again. They were both 'trial' purchases and I'm glad I've tried them and wish Gruum all the best in the future.”

Helpful Report

Posted 6 months ago

“Bought the set on a special offer from the Martin Lewis website as Xmas present for my son. The items in the set looked good quality, so I was pleased. Only downside was they took about a week to arrive.”

Helpful Report

Posted 6 months ago

“I love many aspects of Gruum especially the environmental element of less plastic usage, and have really enjoyed using the solid products in particular. The only thing I struggle with a wee bit is the black soap for the face as it makes such a mess of cloths and sinks. Apart from that pretty good. Love the light mosturiser and the wonderful deals they occasionally put on. I have used these for gifts many times. Thanks.”

Helpful Report

Posted 6 months ago

“Really good products. Only gripe is the price (expensive when not on sale) and the size of some products in relation to the box - some products are half the size of the box it comes in. Otherwise, really happy and nice that the company seems environmentally aware and use sustainable packaging.”

Helpful Report

Posted 6 months ago

“Love the smell of the hand moisturer. Not keen on the body moisturer as it does not smell as nice as the hand moisturer.”

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Posted 6 months ago

“I've been buying from Gruum for a few years now & always been pleased with the products. My latest purchase of 4 roll-on perfumes was amazing - I love all the different scents!”

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Posted 6 months ago

“arrived on time and well packaged. Bought it as part of a Xmas present. The recipient said it was "posh" I cant give 5 stars as I dont know how he liked the product, I bought it with a promotion, otherwise would not as too expensive!”

Helpful Report

Posted 6 months ago

“Products seem to be eco friendly.....appreciated by younger family members too. I have received products on special offer with a rail card for which I'm grateful. On a pension I would probably find the prices too high.”

Helpful Report

Posted 6 months ago

“Lovely Xmas gift set, it’s just a shame it didn’t come in a little gift set box rather than loose in a postage box, but not the end of the world. Items were lovely, smell nice too.”

Helpful Report

Posted 6 months ago

“Easy to order and prompt delivery, not so sure of the price point in relation to size of products”

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Posted 6 months ago

“Really loved these products. Great textures and scents. The all over oil was 100% my favourite, it made my hair glossy and moisturised. I actually wish the scents were slightly stronger, they’re just so lovely and I’m not a subtle girl.”

Helpful Report

Posted 6 months ago

“The products seem very good, they took quite a while to come but it was over the Christmas period so understandable. I may well try some of your other products in the future”

Helpful Report

Posted 6 months ago

“I discovered Grüum through Vodafone’s Friday promotions. To be honest, I was hesitant to try the products at first. For the past 6-7 years, I’ve been using mostly homemade mixtures as moisturizers, especially for my face. I try to avoid using too many chemicals whenever possible. However, after reading about their brand’s story, I was deeply impressed and decided to give their products a try. I’m so glad I did because I absolutely loved them! I was so pleased with the quality that I started purchasing them for myself. What stood out to me beyond the quality of the products was the fact that the promotional items they sent were full-sized. I only realized this after I began buying them on my own, and it left such a positive impression on me. This Christmas, I bought their products as gifts for my sister, my cousin, and a friend. I also shared my positive thoughts about your brand and your story with them. Thank you Grüum Team for creating such wonderful products and for the care you clearly put into your business.”

Helpful Report

Posted 6 months ago

“Love the shampoo and face bars but am yet to find a conditioner bar that I like, I struggle to rub the bar on my hair and as there's not a lather like with the shampoo bars I find it difficult to use. It would be good to have an applicator to help apply it to your hair, similar to roll-on deodorant applicator.”

Helpful Report

Posted 6 months ago

Gruum is rated 4.7 based on 23,078 reviews