Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,068 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great variety of products to choose from. Easy to order. The ethos behind the brand is highly commendable.”

Helpful Report

Posted 5 months ago

“Offer products. The roll on fragrance easy to apply and lovely smells. Hand and soaps, because of the design of some and ingredients were not as pristine as would have liked. Eg star shape had parts that had been damaged during transit however as soap would have lost sape eventually. Again nice smells and creamy texture.”

Helpful Report

Posted 5 months ago

“Very keen on the fact the products say Made in England. It’s rare to come across this so it’s always a huge plus. Products smell fantastic”

Helpful Report

Posted 5 months ago

“My children bought me the Gruum Advent calendar which was a wonderful treat. I particularly liked the facial serum and the pumpkin seed oil, and have bought replacements for these. I was a bit shocked to find that the pumpkin seed oil arrived in the same (very small) size as the one that was in my calendar - 30ml I think. This lasts me about a week, ten days at most, so at £18 I won't be buying another one! I expected the facial serum to be a 30ml size as obviously you use less than one pipette full on your face. I appreciate all the good things about Gruum, but it's a shame that some products are well out of my price range.”

Helpful Report

Posted 5 months ago

“I like the feeling of the hydrating serum and the roll on eye serum, both feel smooth and refreshing and give my skin some moisture. In terms of reslts i haven't seen a big difference yet and haven't tried other products which i would like to try as the concept of the sustainablity and clean ingredients at an affordable price which is hard to come across! I do have problematic skin which requires tretanoin however i hope to come off that and try a natural approach.”

Helpful Report

Posted 5 months ago

“Products great but the app is hopelessly slow, and no loading feedback so easy to click something multiple times and have many of the product added to basket without being aware”

Helpful Report

Posted 5 months ago

“Received a 4 seasons roll on pack on offer. The scents are really lovely (not all to my taste but we're all different) and linger all day, so that you get a delightful little whiff every now and again. I know what to order for next time and will try new products as well. Thank you.”

Helpful Report

Posted 6 months ago

“Wanted to try a different razor after being with other 'subscription' services for the last 10 years... Chose Gruum as they are local to me and a start up. I messed up initially by choosing the razor I liked and the blades I preferred the look of rather than the pair the correct handle for the razors... that got solved quickly My only concern is that where as other blades have lasted a few weeks, the ones from Gruum have lasted me 2 shaves before pulling and feeling blunt. They are a little cheaper than others...”

Helpful Report

Posted 6 months ago

“The activated charcoal mask is pretty good. I'm not sure if I was supposed to mix it with something other than water to make it easier to remove. Alas, removing this mask was extremely difficult. I think it helped my skin and it felt nice while it was on my face, just VERY hard to take off afterwards!”

Helpful Report

Posted 6 months ago

“I love Gruum products! They are beautiful quality and a decent price, especially at sale time. The pillow spray is a particular favourite of mine and my son-in-law is always very happy with Gruum beard products on his birthday. My only niggle is that sometimes it seems a bit difficult to order on the website and l end up having to go back to the start, but l am more than happy with the quality and range of the products and the good service.”

Helpful Report

Posted 6 months ago

“Lovely fragrances, natural so not unpleasant or punchy feeling which chemical based fragrances make you feel. These four fragrances make you feel relaxed and calm. All four fragrances are unique, however, having used Oud and Ittar, I think the fragrances are very subtle. It would be great if they are a bit overpowering so they can easily spread around the space you're in.”

Helpful Report

Posted 6 months ago

“Gruum products feel quality are nicely packaged but not flashy. Ordering is eay online though on one instance using their app it was painfully slow to use. Your orders are delivered promptly”

Helpful Report

Posted 6 months ago

“Tried the first of these mini roll-ons recently but found that the little ball got rather tangled with my under arm hair. Therefore I will have to pass them on, possibly to my eldest grandson (14).”

Helpful Report

Posted 6 months ago

“New to Gruum but a big fan already. Never really been into bars of soap, but liquid soap in plastic bottle is just not sustainable, so gave them a whirl and i love em. Got one for my face, body, beard, hair and a hair conditioning one too. I like the idea of the subscription service and do use it, but wish it was easier and quicker to make changes. I find the process a little slow and complicated.”

Helpful Report

Posted 6 months ago

“I have just discovered Gruum and received that roll on fragrance set very quickly after my order. I like the fragrances and I have bought from Gruum particularly because of their commitment to produce planet-friendly products. So far my experience has been a positive one but I have not awarded five stars as my experience is limited to one product (so far). I can say that the product was beautifully crafted and was a well-received Christmas gift.”

Helpful Report

Posted 6 months ago

“Easy to use and carry. Lovely fragrance.”

Helpful Report

Posted 6 months ago

“Lovely product but the packaging wasn’t sturdy enough and one of my oils had been damaged and leaked.”

Helpful Report

Posted 6 months ago

“Decent enough product. Was emailed about delivery delays with a follow up discount mentioned, but haven’t received it yet. Suspect things like that occasionally get missed in small start ups, which can lead to customer frustration.”

Helpful Report

Posted 6 months ago

“Gruum products are great and I use them every day. The only problem I have is with the face moisturiser (which I love) but which I decant into a empty glass serum jar to make it easier to use. It would also be good if it was possible to return empty containers, be they glass or plastic, for re-use, or maybe even refilling at a reduced price. I know a lot of environmentally-friendly companies offer such services now.”

Helpful Report

Posted 6 months ago

“Nice stuff. Soaps are a bit small for me.”

Helpful Report

Posted 6 months ago

Gruum is rated 4.7 based on 23,068 reviews