Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,440 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 10th September 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your body soap as it does not dry out my hands, shampoo bar is great for holidays and lathers up very well, I have purchased the round tin for it to be stored in and the little core mat does stop it sticking to the tin. I do have a criticism that the block soaps no longer fit the tin I bought for them and as such we no longer take one on holiday with us, I suppose I could cut it to fit, but why have you changed the shape ? I like the Açai oil, just not a fan of the toasted nut smell on application. The face scrub does the job, but the bottle shape isn’t hand friendly when trying the squeeze it. I have bought quite a few products from yourselves as I am from Stockport and like to support local businesses. Your delivery times have gotten better over the last 18 months so that is a thumbs up.”

Helpful Report

Posted 1 year ago

“I have the Amber & Cardamom and also the Black Pepper & Cedarwood solid fragrance sticks. Both smell amazing and last a long time one applied.”

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Posted 1 year ago

“Great products, great price tag!”

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Posted 1 year ago

“Always turns up in good time. Hair shampoo bars are very good but the price is expensive compared to a bottle of shampoo. Would be great to get to a point where they cost the same or less to encourage all to use/better for the environment.”

Helpful Report

Posted 1 year ago

“Lovely little set, but i would not pay £31 for these as don't feel they are worth this money. I have had longer lasting pillow sprays, this pillow spay smells amzing when you first spray it but the smell disapears quickly, same with the roller. I haven't used the soap yet as i normally only use PH balanced (not sure if this is or not) but will give it a try at some point.”

Helpful Report

Posted 1 year ago

“I had an offer via my banks rewards programme for a 3 peice 'Luxury Sleep Set' it was usulllly £31.00 but was just £3.95 inc postage- All Vegan products which is great - made up of: Pulse Point Roller Ball - Deep Relaxation | 9ml, Relaxing Sleep Mist | 50m, Melting Sleep Butter | 35g - First thing u notice is the wonderful smell, camphor and coconut are my favs. the mist is my fav one. Only thing the roller ball did seem to make my skin spotty but i have skin that breaks out very easily with certain products so probably not a common reaction. Also just fyi the Sleep Butter is very similar to solid coconut oil and the box its in is cardboard....anyone else see the slight issue?...just to be clear, it meant that the inside of the box had been well and truly moistured! I had to take it out completely decided to use kitchen foil and keep it in my fridge hopefully avoiding losing any more 🤞”

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Posted 1 year ago

“Good products”

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Posted 1 year ago

“Very good product”

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Posted 1 year ago

“The product is beautiful, but the packaging is not adequate to protect it.”

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Posted 1 year ago

“Products are great and I love them and you would have got 5 stars but a couple of items from the order were missing. This alone wouldn’t have been a problem but it took several emails to get them to be delivered which took two deliveries. I feel if the email had been read properly and dealt with the first time I would have been happier and it would have saved you some money on postage. The free item I was promised with my original order never materialised either, despite my mentioning it in all the emails I sent. Like I said I love the items and I also love the concept of your company. However the customer service could improve. 😊”

Helpful Report

Posted 1 year ago

“Lovely smell lasts a while Such a good idear Only thing I found was there was no cover so you have to keep in box”

Helpful Report

Posted 1 year ago

“amazing!! The amber and cardamon perfume stick smells so similar to Ariana grande cloud !! I’m so excited to layer them together!💕 I also got grapefruit and bergamot and I gave that one to my mum because she loved it so much 💗”

Helpful Report

Posted 1 year ago

“I have received several products from Gruum, which I am very pleased with. Their customer service good and well organised. Any queries responded to quickly and comprehensively. I would definitely recommend trying.”

Helpful Report

Posted 1 year ago

“Firstly, they smell lovely and are in really handy handbag size packaging. My only grumble is, I can barely smell it on my skin and the faint smell that I do get disapears very quickly. The idea and the smell (when you open the box) is really wonderful, just need to make it last longer and smell that bit stronger.”

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Posted 1 year ago

“Really love the products. Divine fragrance blends and perfectly balanced. Would like to smell them a little more though once on the skin if possible as have to go up close to notice anything.”

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Posted 1 year ago

“I enjoy your products and they work wonderfully. I particularly like the shampoo bars. Quick and easy as I have mobility problems and the shampoo bars speed up my shower time. Unfortunately I can’t say the same for your spf. I love the product but getting it out of the bottle is nearly impossible and lots gets left behind and thrown away as it won’t come out. If you changed the packaging of the spf I would never stop buying it.”

Helpful Report

Posted 1 year ago

“Product smells great and is extremely calming. Spray bottle lid comes loose easily but generally i love the product”

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Posted 1 year ago

“Love the ethos of the company and variety of products. Just wish the creams wouldn't come in square bottles, they are so hard to use and hurt your hands squeezing out. Metals tins would be much better and avoid plastic altogether.”

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Posted 1 year ago

“Haven’t used my products yet but speedy delivery and great packaging”

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Posted 1 year ago

“I really like this. The products are lovely, and most are suitable for my skin type (sensitive and eczema-prone, but allergic to citrus products). It was packaged nicely and arrived promptly after my first order. I can't wait to try out more things in my next order!”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 23,440 reviews