Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,690 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and great taster offers! Haven't ordered regularly yet, but all products I tried are really good. Delivery is also usually very fast.”

Helpful Report

Posted 9 months ago

“Products too small and very expensive can get better and cheaper elsewhere”

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Posted 9 months ago

Thank you for your feedback. We’re sorry to hear that the size and price of the products didn’t meet your expectations. We always aim to offer quality products, and we appreciate you sharing your thoughts with us. We’ll take your comments into consideration as we continue to improve. If you have any further questions or would like assistance, please feel free to reach out.

Posted 9 months ago

“Facial serum and Hair&body shampoo are so nice to use and my face and hair feels soft and silky after use,Well done to all and hope your business goes from strength to strength”

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Posted 9 months ago

“I just started using these products and I must say, so far so good. They look environment friendly and are very gentle on the skin. I like the scents too, particularly the three item package for home fragrances. They are so refreshing. Again, I am still new to their product but so far, I feel confident and happy using them. There are lots of discounts on some items too. Great products.”

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Posted 9 months ago

“Amazing products, absolutely love it.”

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Posted 9 months ago

“Long term customer of this company. Their products are great for my skin I noticed an instant impact to my skin, the customer service is very helpful when needed.”

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Posted 9 months ago

“Really good”

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Posted 9 months ago

“Love the products, love that they are free of nasties, love that they are vegan and eco friendly! The whole family is using Gruum now!”

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Posted 9 months ago

“I like the products. ordering is easy, communication is ok. delivery takes ages.”

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Posted 9 months ago

Thank you for your feedback! We’re glad to hear you like the products and find ordering easy. We apologize for the delay in delivery and appreciate you bringing this to our attention. We’re constantly working to improve our delivery times and will pass your comments on to the team. Thanks again for sharing your thoughts, and we hope to improve your experience moving forward.

Posted 9 months ago

“I love all the Grüum stuff! The pro grow hair bars are really good, my hair feels lovely and healthy. The face wash bar is also excellent abs one of my favourites is the facial moisture bar, which makes my face feel so soft, it’s unbelievable!”

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Posted 9 months ago

“Grüum is an amazing company, customer service and products. Brilliant products with beautiful scents, I love home scents ,my favorite is Red Diffuser , smell divine. Hair products and oils are fabulous for my hair and skin.”

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Posted 9 months ago

“Vitamin c facial oil is brill tightens and firms. Love shampoo bar and some moisturiser bars. Natural products. Very good”

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Posted 9 months ago

“Superb customer service I have to mention first. The products are under “testing” , definitely will leave a feedback on the results. Thank you guys and good luck in the future.”

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Posted 9 months ago

“Great service. Good packaging. Lovely gifts.”

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Posted 9 months ago

“Easy ordering process & prompt delivery. Always pleased with my purchases especially love the shampoo bars & deep cleansing bars. I find the mystery bundles great for mixing & matching for presents. Good value too! ✅”

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Posted 9 months ago

“I have glass bottles that I could refill, are there refillables which could be cheaper than buying products with bottles.”

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Posted 9 months ago

“Easy to order and delivery was super fast!”

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Posted 9 months ago

“Used to be a good businesses the quality of the Blades is poor now and they don't even bother to answer complaints .”

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Posted 9 months ago

Thank you for sharing your experience, and we’re truly sorry for the issues you encountered. We take quality concerns very seriously and appreciate you bringing this to our attention. Our team has been in touch with you to resolve the matter, and we hope everything has been addressed to your satisfaction. If you need any further assistance, please don't hesitate to reach out to us directly at support@gruum.com.

Posted 9 months ago

“Easy to order. Lots of offers. Quick delivery. All products I have had so far have been very good. Many given as presents.”

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Posted 9 months ago

“I never received my package.....nothing to say.....disappointed”

Helpful Report

Posted 9 months ago

Thank you for your review. We’re really sorry to hear about the delivery issue. Our team has already reached out to assist you privately and is working to resolve this. If you need any further help or have additional questions, please don’t hesitate to contact us directly.

Posted 9 months ago

Gruum is rated 4.7 based on 24,690 reviews