Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 23,412 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 23,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 10th September 2025

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered two sets as gifts, off the back of Money Saving Expert. Both packs arrived damaged or leaking, and were replaced quickly. The poducts are very good, but could have been packaged more robustly. However, they will undoubtedly be much appreciated by the recipients, and the service has been good overall.”

Helpful Report

Posted 10 months ago

“It's ok. Should actively advertise your shower bars to hotels, B&bs and the hospitality and travel sectors. Too expensive to buy at full price but good to try out. Nice fragrance, but drying to skin. Add shea?”

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Posted 10 months ago

“Absolutely Love the idea of naturally made product. The sence smell is realy good and stays longer on the body than expected, after having shower in the morning few hours later in the gym could still feel the fresh sence smell and that left me feeling good about the product. The only down size of the whole think that the bar size dosnt last longer than 3 to 4 uses on the full body wash and when the bar peace is getting smart it becoming handling issue. Would definitely recommend improvement. Apart from that absolutely great product.”

Helpful Report

Posted 10 months ago

“I ordered a soap set and a perfume set. Although I like the perfumes I wish they were a little stronger smelling and were in a spray bottle as i aometimes prefer to spray my clothes instead of my body. I especially like the black pepper and cedarwood (also the Amber and cardamom but its a weak scent). The soaps were very soft so each little one has not lasted very long. I appreciate that there are less nasties in their products but for me to switch it would have to be stonger/longer lasting in quality.”

Helpful Report

Posted 10 months ago

“I ordered the öljy Moisturising Dry Oil – Relax & Unwind | 100ml, and 1st- this stuff feels and smells AMAZING! It seriously smells like you've spent the entire day at a spa and is perfect before bed to help you unwind after a long day. 2nd, while I wanted to be a lifetime subscriber of this item because of the scent alone, I won't be repurchasing due to the container that the item is in. I read reviews about leakage but wanted to give the product the benefit of the doubt. 100ml is the perfect size for travel, and I decided to take this product on holiday only to arrive at my destination to find a lot of the product had leaked out and all over my toiletries bag. I had made sure the lid was tightly fastened just to be extra sure after reading previous reviews, and it still happened. This was super disappointing as a lot of the product was wasted.... unfortunately I will not be repurchasing until a new vessel is designed for this product.”

Helpful Report

Posted 10 months ago

Hi Aspen, Thanks for taking the time to leave a review. Sorry to hear that this product leaked as we were pleased to hear how much you like it! If you need assistance with this then please get in touch with us at support@gruum.com and I am sure we can help resolve this for you. Thanks again. Warm regards Mikaela-Team gruum

Posted 10 months ago

“Normaly good with my order but got the wrong item last time gives a good shave”

Helpful Report

Posted 10 months ago

Hi Joe, Thanks for your review. Sorry to hear that something went wrong. If you need any help with an order issue then please reach out to us at support@gruum.com and we will be happy to help sort it for you! Thanks again. Warm regards Mikaela - Team gruum

Posted 10 months ago

“Nice products but so overpriced.”

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Posted 11 months ago

“I like the products. They all smell wonderful. My biggest gripe is the square bottles. I have some hand cream that still has plenty of product left but I am unable to squeeze it out. It sits in the corners. I currently have in upside down at an angle ready for when I next need to use it.”

Helpful Report

Posted 11 months ago

“Didn't have the chance to try all the products. Not yet. Just 2 of them. The mist for the face works ok. The hair and body wash do not work at all. Do not advise for those with long hair, after you'll need plenty conditioner to get your hair organised. Except that, one of the products reached the destination with a broken box and broken product inside the box, obviously, broken in many tiny pieces. On the top of this, the prices are far too high for the amount you get, this is in case you pay for them. 5£ delivery is not cheap neither.”

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Posted 11 months ago

“I like the body wash scent and suds that foam make it really good quality.”

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Posted 11 months ago

“Small bottles and no free mystery gift. Glad I only had to pay postage via a deal with vodaphone rewards. Wouldn't like to have payed full price”

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Posted 11 months ago

“The products are good and I’ve noticed an improvement in my skin in general which is great, however I am of the opinion that the products are not necessarily affordable, a number of grüum products are often in much smaller bottles/quantities than some of the more known brands in retailers on the high street”

Helpful Report

Posted 11 months ago

“the offer price and products are great but when it arrives one of the oils had leaked and the outside of the package was oily. Great product but the packaging for deliveries needs to be worked on”

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Posted 11 months ago

“I tried 2 of Gruum products. A scent spray and hand cream. The spray was super subtle & delicate to smell - perfect for me as I don't wear perfume. I will buy this again. Hand cream was good. But not long lasting. 5 star if bottles are plastic-free please :)”

Helpful Report

Posted 11 months ago

“Firstly i bought the product because i had a deal to get the collection and only paying on the postage. The skin serum i mix with my own moisturiser so i cant really tell if its working or not. The facial soap bar is good but its a soap bar , so after a few days use it becomes smaller , harder to handle. Slippery etc However for cleansing skin it certainly does its job. I feel The shower gel is very good i like the smell and it foams uo good leaving skin feeling clean. Sadly it was only a small bottle i purchased so it didnt last longer than 1 week. The facial masks are probably the best of the bundle. Although i find them hard to paste even under water. I use them almost like a crayon and colour my face in then with slightly damp hands spread it in. Leave for 10 minutes then remove by showering. My only grips is i dont have ten minutes to use everyday. But have noticed the resukts of its use instantly. Overall if im honest i wasnt impressed by the product. But i respect what the guys are trying to do. Honestly i dont think id purchase again at full price.”

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Posted 11 months ago

“Eh, good smells great but so small. Jesus, oh boy I loved having like 3 portions of Moisturiser worth £65.”

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Posted 1 year ago

“Dissapointed. Really was looking forward to receiving these. Not really too impressed. I had an offer and would have been very unhappy if I'd paid full price. The hair serum is to be honest a waste of time to use. Other products OK but small and expensive.”

Helpful Report

Posted 1 year ago

“This sunscreen is one of the few affordable sunscreens that doesn't break me out. However it does pill and therefore is quite difficult for me to use. As someone with darkerskin, the sunscreen does also leave a white cast but this improves after 15-20 minutes (once absorbed. I bought the SPF50.”

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Posted 1 year ago

“They just didn’t agree with my skin but really nicely packaged.”

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Posted 1 year ago

Hi Tegan, Thanks for taking the time to leave a review. Sorry to hear that the products didn't work for your skin. We hope our products work for everyone but appreciate that this is not always the case. Thanks again and warm regards Mikaela-Team Gruum

Posted 1 year ago

“The face oil was decent, the face soap bar smelt like funny after a few uses so that went in the bin. Unfortunately the body butter was damaged but it smelt nice.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave a review about your recent purchase at Gruum. We are pleased to hear that you enjoyed using our Face oil. Sorry to hear your face soap smelt funny and that the body butter was damaged. If you need any further help with this then please get in touch at support@gruum.com and one of our team will be happy to help! Warm regards Mikaela-Team Gruum

Posted 1 year ago

Gruum is rated 4.7 based on 23,412 reviews