Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 23,985 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 23,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spamming my inbox, even after unsubscribing. I think your stuff is insanely priced and I only use it because I got it free from McDonald’s”

Helpful Report

Posted 4 days ago

Hi Adam, Thank you for sharing your feedback. We’re sorry for any inconvenience caused by the emails — we’ve reached out to you privately to ensure your preferences are updated. Your comments regarding pricing are also appreciated and will be passed on to our team. Warm Regards, Andrea – Team grüum

Posted 3 days ago

“Very nice every single one is so good I recommend”

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Posted 4 days ago

“excellent product”

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Posted 4 days ago

“I suffer from really sensitive skin, ive always used the same routine, just dove soap. Anyway, when I tried gruum, I fell inlove instantly. My face doesn't flare up, feels smooth and clean and smells lovely too. I also love the bottle that the facial wash and moisturiser comes in.”

Helpful Report

Posted 4 days ago

“I had never heard of grüum before and when I stumbled on their page I saw their facial wash and cream and decided to get it for my brother for his birthday. According to him he absolutely loved it and i even tried it myself and I can’t help but agree. It feel so good on the skin, nothing but top notch quality in my opinion. My face didn’t feel to dry after using their face wash or cleanser and the cream or moisturiser made my skin feel so smooth and brand new. It even feels healthy for your skin and it totally deserves the 5 stars.”

Helpful Report

Posted 4 days ago

“I’ll give them a 5 cause I love the speedy delivery and the fave wash. Helped with the uneven texture I was battling fia week around my nose bridge.”

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Posted 4 days ago

“I like the products and its packaging, very useful for travelling. Soap shampoo is particularly convenient and it is effective”

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Posted 4 days ago

“I really like all the products I have tried so far, they leave my skin feeling and looking great, not too oily not too dry. This is now my new go to product.”

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Posted 4 days ago

“Love love love all your products. Luxurious yet affordable, and knowing it’s good for mine and my families skin is the reason I keep buying these products ❤️”

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Posted 4 days ago

“I really enjoyed all the products I maybe ordered more.”

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Posted 4 days ago

“Very good 😁”

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Posted 4 days ago

“I found gruum really easy to order from, really nice products and eco friendly packaging. The only thing that had knocked it down a star was the shipping as i ordered from inside the UK and it took longer than expected and was estimed but over all 10/10. Thank you.”

Helpful Report

Posted 4 days ago

“Love skin care and hair products. Reasonably priced too!”

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Posted 4 days ago

“Love it very much the products are small but very effective and go a long way looking forward to buying again and again 😸”

Helpful Report

Posted 4 days ago

“Received a free sample with VOXI. The contents pour out super quick seems like poor packaging? Unless it was a lower grade version for theVoxI drop? Didn’t enjoy the product”

Helpful Report

Posted 5 days ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the sample didn’t meet your expectations. The VOXI samples are the same quality as our standard products, but we really appreciate your comments about the packaging — we’ll pass them on to our team for review. If you’d like to discuss this further or have any questions, please feel free to contact us at support@gruum.com. Warm Regards, Andrea – Team grüum

Posted 3 days ago

“I really love these products and how they are helping me move towards a more sustainable lifestyle. I especially like the shampoo, conditioner, cleanser and moisturizer bars for providing effective, long-lasting care while being plastic free. My main gripe is that they use flat rectangle bottles that while useful for fitting through the letterbox, make it impossible to get every last drop out. I also think Gruum should move away from their plastic bottles and start offering refillable glass or aluminium bottles, and refill packages.”

Helpful Report

Posted 5 days ago

“Great products, love shape of the bottles, which can easily fit through a letter box with their slim packaging”

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Posted 5 days ago

“Disappointed. Wouldn't recommend. Gruum more like Gluum.”

Helpful Report

Posted 5 days ago

Hi there, Thank you for sharing your thoughts. We’re sorry to hear your experience wasn’t what you’d hoped. Your feedback is really valuable and helps us continue to improve our products and service. If you’d like to discuss this further, please do get in touch with us at support@gruum.com — we’d be happy to help. Warm Regards, Andrea – Team grüum

Posted 3 days ago

“I love the face wash but I feel it is heavyly scented. I ended up using it for my body”

Helpful Report

Posted 5 days ago

Hi Waseelah, Thank you so much for sharing your feedback. We’re really glad to hear you’re enjoying the face wash, even if you’ve found another way to use it that works better for you. Your comments about the scent are really helpful, and we’ll make sure they’re passed along to the team. Warm Regards, Andrea – Team grüum

Posted 3 days ago

“Didn’t receive my parcel”

Helpful Report

Posted 5 days ago

Hi there, Thank you for letting us know. We’ve sent you a private message so we can look into this for you and get everything sorted as quickly as possible. Warm Regards, Andrea – Team grüum

Posted 3 days ago

Gruum is rated 4.7 based on 23,985 reviews