Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,894 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products. Feel perfect on the skin.”

Helpful Report

Posted 1 day ago

“Really happy with the products. The soaps are brilliant, and the cooling balms. Looking forward to using my shampoo and conditioner. It was really easy ordering and would recommend these products 😊😊😊”

Helpful Report

Posted 1 day ago

“Lovely quality goods at very reasonable prices”

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Posted 1 day ago

“Love it easy to order and great products”

Helpful Report

Posted 1 day ago

“New to the products so just trying them out. Love the idea of them and the company values.”

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Posted 2 days ago

“Haven't used products as yet ..but wonderful ease of ordering with promt delivery Fantastic size for holidays”

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Posted 2 days ago

“The only reason for not giving you 5 stars is that you are still using outdated postal services. I don't like having to take a day off to sit at home and wait for postman to appear. It's wasting my time. Please go with the time and add inPost to your delivery choices. I love your products but I won't bother buying again of only option to get your products is by RoyalMail. Sorry”

Helpful Report

Posted 2 days ago

“I have been buying products from Gruum for several years and I am impressed with all the products I have bought. The web site is easy to navigate and the range available is great. Each item has a good description of what it does and what it contains. Delivery is good and I love the packaging, what more could I ask for. My family are very impressed with the products I am using and consequently they are now using Gruum products.”

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Posted 2 days ago

“I love your products I find they are gentle on my skin. My granddaughter also loves them so I always order for her as well. I find the relaxing sleep mist really helps me to relax. Your products are amazing keep up the good work.”

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Posted 2 days ago

“Lovely product and service.”

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Posted 2 days ago

“Bought a starter pack just to try out a few weeks ago, then bought the 4 pack of razor blades because it was so good to use. Super sharp, super smooth shave. The best razors I’ve used. Hands down. Defo, 100% recommend.”

Helpful Report

Posted 2 days ago

Hi there, Thanks so much for your amazing review and for the recommendation. We are so pleased to hear this is working so well for you. Warm regards Mikaela Team grüum

Posted 2 days ago

“I really found it easy to place order customer service very helpful and I love it my order amazing product great pakge”

Helpful Report

Posted 2 days ago

Hi Maryam, Thanks for your lovely review. We are so pleased that you had such a lovely all round experience. This means a lot to us! Warm regards Mikaela Team grüum

Posted 2 days ago

“Fabulous products. Fast delivery and well packaged. Lovely long lasting scents”

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Posted 2 days ago

Hi Diane, Thank you for taking the time to leave a review and for your kind words about our products and your delivery experience. It means a lot to us! Warm regards Mikaela Team grüum

Posted 2 days ago

“Was a bit surprised at size of products, was this really £31 worth? Seems quite nice but really only ordered as came as free via Railcard, having to pay postage of £4.95. Good luck to you in your venture but these products are much to expensive for me”

Helpful Report

Posted 2 days ago

Hi there, Thank you for giving us a try and for sharing your thoughts. Our products can seem small, but a little does go a long way with most of them. We hope you enjoy using them. Warm regards, Mikaela Team grüum

Posted 2 days ago

“The product are not value for money, the clay rub is just molded wax nothing more..”

Helpful Report

Posted 2 days ago

Hi, Thank you for your feedback, and we’re really sorry to hear this didn’t meet your expectations. That’s certainly not the experience we want for our customers. If you’d like any help or support, please do reach out to us at support@gruum.com and we’ll be happy to assist. Warm regards, Mikaela Team grüum

Posted 2 days ago

“My nephew was complaining about his oily skin. I gave him my Gruum a cream and he was so happy with the texture. Thanks.”

Helpful Report

Posted 2 days ago

Hi Sema, It’s wonderful to hear the product has helped your nephew and that he’s happy with the texture. We’re really pleased it’s working well for him. Warm Regards, Andrea - team grüum

Posted 2 days ago

“Disgusting structure of product and smell is really bad. Very cheap plastic of the bottles.”

Helpful Report

Posted 2 days ago

Hi Denis, Thank you for your feedback, and I'm sorry to hear that you were disappointed with the product. We'd like to understand more about your experience and see if there's anything we can do to help. Please reach out to us at support@gruum.com with further details, including which product you purchased, and our team will be happy to look into this for you. Warm Regards, Andrea - team grüum

Posted 2 days ago

“The delivery took a really long time, and I was very disappointed when I received it.”

Helpful Report

Posted 2 days ago

Hi Y Malik, Thank you for your feedback. I'm sorry to hear that your delivery took longer than expected and that you were disappointed when your order arrived. That's certainly not the experience we want our customers to have. We appreciate you taking the time to share your comments, and we'll make sure your feedback is passed on to the relevant teams for review. Warm Regards, Andrea - team grüum

Posted 2 days ago

“Excellent service prompt delivery highly recommend”

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Posted 2 days ago

Hi Kathryn, It’s wonderful to hear you’re happy with the service and prompt delivery. We really appreciate your recommendation and support. Warm Regards, Andrea - team grüum

Posted 2 days ago

“Great skin care products and easy to use. I have really sensitive and acne prone skin, but your products are really helpful.”

Helpful Report

Posted 2 days ago

Hi Lucy, It’s wonderful to hear you’re enjoying the skincare range and finding the products easy to use. We’re especially pleased they’ve been helpful for your sensitive, acne-prone skin. Thank you so much for sharing your experience with us. Warm Regards, Andrea - team grüum

Posted 2 days ago

Gruum is rated 4.7 based on 25,894 reviews