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Gruum Reviews

4.7 Rating 23,416 Reviews
94 %
of reviewers recommend Gruum
4.7
Based on 23,416 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Gruum Reviews

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 10th September 2025
S Wood
Gruum 5 star review on 22nd August 2025
Jurgita Zaikinaite
Gruum 5 star review on 15th June 2025
Hannah Hardy
Gruum 5 star review on 11th June 2025
Gordon Flynn
Gruum 5 star review on 24th May 2025
Caroline Ward
Gruum 5 star review on 5th May 2025
Aida Rudavska
Gruum 5 star review on 4th May 2025
Libby Lundy
307
Anonymous
Anonymous  // 01/01/2019
I ordered four shower bars, they smell amazing and make my skin so soft. I just wish they lathered better, maybe our very hard water doesn't help? I love the ethos of the brand, I'm trying to find ways to reduce plastic and their products certainly help with this!
Helpful Report
Posted 8 months ago
Good products at good prices.
Helpful Report
Posted 8 months ago
I have tried many Gruum products and there are hits and misses(for me). I love the coconut shampoo bar. It is fantastic for giving your scalp and hair a thorough clean when you have a lot of product to remove. A downside for me is often the scents. They are pleasant but mostly quite faint and I have a sensitive nose. Ex. If I buy a citrus or mint product then I want it to blast my senses awake. I have a jasmine & ylang ylang bar, both scents are ones I hate and yet, I can barely smell anything. The orange and cinnamon hand soap is one that has a stronger smell and it's gorgeous. The roll-on perfumes are really lovely. I have enjoyed all of the ones that I've tried. A good thing Gruum do is to have small sizes available so you can try things out. Buying a pack of cut off bars lets you figure out what scents you like. The also offer subscriptions which can save you quite a lot of money. TLDR; Please make the scents in your products stronger.
Helpful Report
Posted 8 months ago
Very nice Eco-friendly packaging and arrived very quickly.
Helpful Report
Posted 8 months ago
I have just become a subscriber for facial hair shaving plus a face wash and hair conditioner. Ordering was ok but I managed not to order a shaving stick so when it arrived I had to get back in touch. It was all sorted out for me. Products are fine, my only comment is blades do not seem very sharp so shave is ok but it could be closer so I will see how it goes.
Helpful Report
Posted 8 months ago
Still waiting for the shortage of goods I sent an e-mail had an acknowledgment but no sign of anything else yet
Helpful Report
Posted 8 months ago
Got the Christmas offer via Vodafone and was really impressed with the products. All great other than one of the bars which was crushed and crumbled inside the box so had to be binned. Could have been a postal issue perhaps.
Helpful Report
Posted 9 months ago
Delighted with the products and how they were packaged. Not yet used any but im confident they will meet all my expectations. If I had to request one improvement it's from order to delivery there was insufficient updates or ability to track when my order would be delivered and by which carrier, right until the moment it was about to be delivered.
Helpful Report
Posted 9 months ago
Advent calendar box arrived after advent! I ordered 2 and they came separately. When recipients eventually got them they were very pleased and enjoyed the products. Maybe I missed the option to send to different addresses (not the billing address) as that would’ve been better. Anyway many thanks
Helpful Report
Posted 9 months ago
Excellent Advent calendars but no free gift received (as on order) and impossible to contact by email or online chat.
Helpful Report
Posted 9 months ago
Got the advent calendar and really enjoying it. Products I wouldn’t normally go for but have surprised me how good they are! I’m a convert to several of the products!
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Posted 9 months ago
One of the bottles was cracked so had leaked a bit in the packaging- other than that it seems a good product
Helpful Report
Posted 9 months ago
I very much like all the Gruum products I have used & find them good quality. I have sometimes had problems with ordering on the website. Last time I got to the end & it wouldn't take my payment. Tried again another day & it went through. I phoned once & they helped me with my order. Good to know there is someone at the end of a phone to occasionally talk to.
Helpful Report
Posted 9 months ago
Hi - I got the advnt calendar which has been very good Value so far, just maybe needed a bit of festive magic to take on the big boys like M and S advent calendar? Maybe a partnership with an Indy make up firm??? That would give more variety? Maybe some eco sparkle on the packaging???
Helpful Report
Posted 9 months ago
Very pleased with the products that I buy but a bit mystified as to why, as a company that promotes a green approach to everything you do, there is one item that stands out as a glaring contradiction of that, namely the use of polystyrene "beans" as a filling in your packaging. Could not the polystyrene be replaced with crumpled paper?
Helpful Report
Posted 9 months ago
Had a moment of panic after ordering the advent calendar and then reading about advent calendar scams. Emailed Gruum and you confirmed my order. Calendar arrived in good time for 1st December. I'm happy with all products so far. Good sizes too. The prickly pear oil is great to use overnight. It doesn't leave the skin greasy and makes it feel soft. The bath melt smells divine.
Helpful Report
Posted 9 months ago
Like the products & their pricing but not so happy with the packaging - would much prefer a tin to a bottle for some of the creams UBS’s . I tend to decant them & they do keep well in a tin.
Helpful Report
Posted 9 months ago
Great products. Would like to buy larger size eg hand cream to save money but large size doesn’t seem to ever be in stock. Love the branding and packaging but packaging for one product (I think hair shampoo in a box I can’t recall) was written in yellow font on a pale background. I could hardly read it. So someone with a visual impairment would have found it almost impossible.
Helpful Report
Posted 9 months ago
Your products are close to nature. I like the made off.
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Posted 9 months ago
It works very well and love it.
Helpful Report
Posted 9 months ago
Gruum is rated 4.7 based on 23,416 reviews